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Learning Development In Hospitality Jobs in Georgia

Novelis

Global Learning and Development Lead

Atlanta, GA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Headquartered in Atlanta, Georgia, Novelis has approximately 13,000 employees in 32 operating facilities on 4 continents. The Novelis Global Learning & Development Center of Expertise is seeking a ...

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Learning Development In Hospitality information

What is learning and development in hospitality?

Learning and development in hospitality refers to the process of training and educating employees within the hospitality industry—such as hotels, restaurants, and resorts—to improve their skills, knowledge, and performance. This can include onboarding, technical training, customer service workshops, leadership programs, and ongoing professional development. The goal is to enhance guest experiences, increase employee satisfaction, and support business growth by ensuring staff are well-equipped to meet industry standards and expectations.

What is the difference between Learning Development In Hospitality vs Hospitality Trainer?

AspectLearning Development In HospitalityHospitality Trainer
CredentialsTypically requires certifications in instructional design, adult learning, or hospitality managementOften requires certifications in hospitality, training, or related fields
Work EnvironmentDesigns and implements training programs within hotels, resorts, or hospitality companiesDelivers training sessions directly to staff in hospitality settings
Employer & Industry UsageUsed by hospitality organizations to develop employee skills and knowledgeCommonly employed as a role within hospitality companies or training agencies

Learning Development In Hospitality focuses on creating comprehensive training programs and curricula, while Hospitality Trainers primarily deliver training sessions directly to staff. Both roles aim to improve service quality but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a learning and development professional in hospitality, and why are they important?

To thrive as a Learning and Development professional in hospitality, you need expertise in instructional design, adult learning principles, and a background in hospitality management or training. Familiarity with learning management systems (LMS), e-learning authoring tools, and industry certifications like Certified Hospitality Trainer (CHT) are typically required. Strong communication, cultural awareness, and the ability to inspire and engage diverse teams are vital soft skills. These competencies ensure effective training programs that enhance staff performance and elevate guest experiences in a dynamic, service-oriented industry.

What skills do you develop in learning development in hospitality?

Learning development professionals in hospitality develop skills such as instructional design, training delivery, communication, and customer service. They also gain knowledge of hospitality operations, use of training tools and technology, and often pursue certifications like Certified Hospitality Trainer (CHT) to enhance their expertise.

What are the typical challenges faced by learning and development professionals in the hospitality industry, and how can they be addressed?

Learning and Development professionals in hospitality often encounter challenges such as high employee turnover, diverse workforce backgrounds, and the need to deliver consistent training across multiple locations. To address these, professionals focus on creating flexible training programs, leveraging technology for remote learning, and tailoring content to accommodate different learning styles and cultural backgrounds. Building strong relationships with management and frontline staff helps ensure training is relevant and impactful, while ongoing feedback mechanisms enable continuous improvement.

What are popular job titles related to Learning Development In Hospitality jobs in Georgia?

For Learning Development In Hospitality jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Learning Development In Hospitality jobs in Georgia look for?

The top searched job categories for Learning Development In Hospitality jobs in Georgia are:

What cities in Georgia are hiring for Learning Development In Hospitality jobs?

Cities in Georgia with the most Learning Development In Hospitality job openings:

Learning Development In Hospitality jobs near you
Infographic showing various Learning Development In Hospitality job openings in Georgia as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 13% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution.

Learning & Development, Program Manager

Emory Healthcare

Atlanta, GA • On-site

Full-time

Re-posted 13 days ago

Emory Healthcare rating

7.7

Company rating: 7.7 out of 10

Based on 217 frontline employees who took The Breakroom Quiz

157th of 887 rated healthcare providers

Job description

Overview
Be inspired. Be rewarded. Belong. At Emory Healthcare.
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
  • Comprehensive health benefits that start day 1
  • Student Loan Repayment Assistance & Reimbursement Programs
  • Family-focused benefits
  • Wellness incentives
  • Ongoing mentorship, development, and leadership programs
  • And more

Work Location: Atlanta, GA
While this is a hybrid role, it requires heavy in-person programs delivery and the candidate must be able to travel to different Emory Healthcare locations within Atlanta and attend in-person meetings as scheduled.
Description
The Learning and Development Program Manager role is part of the Emory Healthcare's System Talent team and directly enables the organization's commitment to be the best place to grow by building and deploying development programs that optimize the learners experience and business impact.
The role reports to the Corporate Director, Learning and Development and will be responsible for the program management and facilitation of Emory Healthcare's core front-line leadership development programs across the system.
The role requires strong facilitation skills to connect with our program participants, in a virtually facilitated or in-person formats and support their learning experience and insights.
Program Management
  • Leads the development of project plans to ensure agreed outcomes in learning and development for leadership courses are achieved
  • Responsible for owning the frontline core leadership development offerings including continuous improvement of content design and ongoing delivery across Emory Healthcare. This includes Leadership Essentials and One-Day Leadership Workshops
  • Create and implement a reporting process to measure progress and impact of training and development programs and processes to ensure desired outcomes are being met and continuous improvements are being made
  • Monitor, review and conduct program evaluations to measure effectiveness, training impact, ROI/costs, and compile training progress reports
  • Own communications strategy to drive awareness of learning and development programs including partnering with EHC communications team on marketing materials such as brochures, catalogs, emails, system communications etc.
  • Operationalize learning strategies managing learning and development logistics by establishing program agendas, room bookings, organizing catering, scheduling speakers and coordinating training invite etc.
  • Owns any vendor and external partner management for programs as identified
  • Maintains professional growth by participating in educational programs and professional organizations and activities to maintain a knowledge of national trends and to promote leading edge performance and expertise within the department
  • Working with HR and key stakeholders to ensure deliver relevant, meaningful and practical learning solutions at sale
  • Act as a producer as needed for sessions and for SME delivered content

Advanced Facilitation
  • Facilitates high quality training and development programs using various forms and formats including group discussion, lecture, simulations, videos and platforms to support virtual and in-person learning (occasional travel may be required)
  • Maintains knowledge of the latest trends in training and develops a thorough understanding of learning program content and employs advanced facilitation techniques to help employees learn, develop and grow
  • Facilitate a variety learning and development programs across Emory Healthcare such as onboarding, professional skills, leadership, culture, and emerging needs
  • Conduct train-the-trainer sessions to ensure consistent delivery of programs

Program Design
  • Design training and development programs to address business needs relating to professional development, functional development, team building, leadership development and talent reviews
  • Curate training and development content in to multi-modal experiences for maximum training and development impact
  • Researches new training materials and best practices to address learning gaps, improve engagement and provide value to employees
  • Leads the design of learning and development courses and programs including in-person, virtual and instructor lead
  • Support leadership development programs, promote and educate regarding leadership competencies in the workplace, organize leadership assessments and tools

Performs other related duties as assigned
Skills and Experience Requirements:
  • Bachelor's Degree in Human Resource Development, Adult Education, Industrial Psychology or related field OR relevant experience
  • Master's degree or MBA preferred
  • 10+ years of experience in a lead learning or organizational development role
  • 7+ years of experience project managing leadership learning programs to develop organizational capability
  • Specialist-level depth in learning and development
  • Master-level facilitation, interpersonal and communication skills with the ability to relate to a variety of audiences
  • Strong experience partnering and stakeholder engagement
  • Strong project management skills; organized and detail-oriented
  • Proven experience in leading learning and development, talent management or human resources initiatives or projects
  • Experience working with and facilitating to all levels of the organization across a wide range of Talent and Learning areas including - Growth Mindset, Coaching and Development, Change Management, Crucial Conversations, Conflict Resolution, Employee Engagement, Feedback, and more
  • Ability to apply functional expertise to design and deploy learning solutions
  • Strong communication skills; ability to effectively present learning analytics and qualitative insights concisely to leadership
  • Innovative thinking and proven ability to research innovative learning and development practices and tools to continuously enrich and enhance Emory Healthcare learning and development practice
  • Tolerance for ambiguity balanced with the ability to organize and deploy practical solutions
  • Customer centricity focus and ability to build strong working relationships with internal and external partners
  • Strong problem-solving capabilities
  • Experience in a healthcare setting preferred
  • 360 assessment coaching experience preferred

Work Location:
  • This is a Hybrid role with heavy in-person programs delivery and the candidate must be able to travel to different Emory Healthcare locations within Atlanta and attend in-person meetings as scheduled
  • Some travel outside of Atlanta may be required of role

JOIN OUR TEAM TODAY! Emory Healthcare (EHC), part of Emory University (EUV), is the most comprehensive academic health system in Georgia and the first and only in Georgia with a Magnet® designated ambulatory practice. We are made up of 11 hospitals-4 Magnet® designated, the Emory Clinic, and more than 425 provider locations. The Emory Healthcare Network, established in 2011, is the largest clinically integrated network in Georgia, with more than 3,450 physicians concentrating in 70 different subspecialties.
Additional Details
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.

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