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Learning Development In Hospitality Jobs in Georgia

Corporate Learning & Development Manager Location: Duluth, GA Department: Human Resources Reports ... Bachelor's degree in Human Resources, Organizational Development, Business Administration, or a ...

Corporate Learning & Development Manager Location: Duluth, GA Department: Human Resources Reports ... Bachelor's degree in Human Resources, Organizational Development, Business Administration, or a ...

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Learning Development In Hospitality information

What is learning and development in hospitality?

Learning and development in hospitality refers to the process of training and educating employees within the hospitality industry—such as hotels, restaurants, and resorts—to improve their skills, knowledge, and performance. This can include onboarding, technical training, customer service workshops, leadership programs, and ongoing professional development. The goal is to enhance guest experiences, increase employee satisfaction, and support business growth by ensuring staff are well-equipped to meet industry standards and expectations.

What are the 5 C's of hospitality industry?

The 5 C's of the hospitality industry are Character, Courtesy, Cleanliness, Comfort, and Consistency. These principles are essential for hospitality professionals to deliver excellent guest experiences and maintain high service standards. Developing skills related to these areas can enhance a career in hospitality and customer service roles.

What skills do you develop in hospitality?

In hospitality, individuals develop skills such as customer service, communication, problem-solving, and teamwork. They also learn to manage time effectively, handle stressful situations, and often gain knowledge of industry-specific tools like reservation systems and point-of-sale software.

How to upskill in the hospitality industry?

Learning and development professionals in hospitality can upskill by pursuing industry-specific certifications such as ServSafe or HACCP, attending training workshops, and gaining experience in customer service, management, or food safety. Developing skills in communication, problem-solving, and technology tools like reservation systems can also enhance career growth.

What is the difference between Learning Development In Hospitality vs Hospitality Trainer?

AspectLearning Development In HospitalityHospitality Trainer
CredentialsTypically requires certifications in instructional design, adult learning, or hospitality managementOften requires certifications in hospitality, training, or related fields
Work EnvironmentDesigns and implements training programs within hotels, resorts, or hospitality companiesDelivers training sessions directly to staff in hospitality settings
Employer & Industry UsageUsed by hospitality organizations to develop employee skills and knowledgeCommonly employed as a role within hospitality companies or training agencies

Learning Development In Hospitality focuses on creating comprehensive training programs and curricula, while Hospitality Trainers primarily deliver training sessions directly to staff. Both roles aim to improve service quality but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Learning and Development professional in hospitality, and why are they important?

To thrive as a Learning and Development professional in hospitality, you need expertise in instructional design, adult learning principles, and a background in hospitality management or training. Familiarity with learning management systems (LMS), e-learning authoring tools, and industry certifications like Certified Hospitality Trainer (CHT) are typically required. Strong communication, cultural awareness, and the ability to inspire and engage diverse teams are vital soft skills. These competencies ensure effective training programs that enhance staff performance and elevate guest experiences in a dynamic, service-oriented industry.

What is L&D in hospitality?

Learning and Development (L&D) in hospitality refers to training programs and initiatives designed to improve employees' skills, knowledge, and performance. It often includes onboarding, ongoing training, and certifications to ensure staff deliver quality service and meet industry standards.

What are the typical challenges faced by Learning and Development professionals in the hospitality industry, and how can they be addressed?

Learning and Development professionals in hospitality often encounter challenges such as high employee turnover, diverse workforce backgrounds, and the need to deliver consistent training across multiple locations. To address these, professionals focus on creating flexible training programs, leveraging technology for remote learning, and tailoring content to accommodate different learning styles and cultural backgrounds. Building strong relationships with management and frontline staff helps ensure training is relevant and impactful, while ongoing feedback mechanisms enable continuous improvement.
What cities in Georgia are hiring for Learning Development In Hospitality jobs? Cities in Georgia with the most Learning Development In Hospitality job openings:
Infographic showing various Learning Development In Hospitality job openings in Georgia as of July 2026, with employment types broken down into 1% Internship, 81% Full Time, 9% Part Time, 3% Temporary, and 6% Contract. Highlights an 89% In-person, 6% Hybrid, and 5% Remote job distribution.
Director, Learning & Development

Director, Learning & Development

WinShape Foundation

Rome, GA • Hybrid

Full-time

Posted 22 days ago


Job description

WinShape Foundation is a Biblically-based Christian non-profit organization that seeks to glorify God by creating transformational, Christ-centered experiences for people in every stage of life. We do this through five core ministries that each use scriptural truth to offer summer camp, foster care, team and leader development, college student discipleship, and marriage enrichment. To view our full Statement of Faith, click here. 

Scope of Position: The Director of Learning & Development serves as the strategic leader responsible for shaping the vision, direction, and execution of all professional development initiatives across the organization. The incumbent is responsible for leading the design, implementation, and sustaining of learning programs that strengthen leadership capability, support individual contributors, and advance the mission of the foundation. As a senior leader in a faithbased environment, the Director will ensure that all development efforts reflect the organization’s values, culture, and commitment to spiritual and professional growth. The ideal candidate will be a senior-level leader with strong corporate expertise and demonstrated business acumen.

 

Reports to: Senior Director, Talent Experience


  • Develop a comprehensive learning strategy that aligns with the foundation’s mission, values, and strategic priorities while leading, mentoring, and developing a team of learning professionals.
  • Ensure all learning programs reflect WinShape’s biblically based values and mission by incorporating spiritual development principles to support personal growth.
  • Create and oversee professional development programs for leaders at all levels, including emerging leaders, midlevel managers, and senior executives. Ensure the maintenance and evolution of ongoing professional development programs.
  • Build learning pathways for individual contributors that enhance skills, performance, and career growth.
  • Implement blended learning solutions (inperson, virtual, coaching, workshops, and selfpaced learning) and facilitate training for senior-level leaders.
  • Identify and utilize digital platforms and resources to deliver foundation-wide engaging content. Participate in the L&D technical and professional networking community to foster innovation.
  • Serve as a thought partner to executive leadership on talent development, succession planning, and organizational effectiveness.
  • Partner with HR and senior leaders to identify capability gaps and design targeted development solutions. Demonstrates servant leadership and fosters an environment rooted in respect, compassion, and integrity.
  • Support change management initiatives through training, communication, and leadership alignment.
  • Establish and manage vendor relationships, consultants, and external training partners.
  • Some travel is required.
  • Perform other duties as assigned.

  • Bachelor’s degree required; master’s degree in organizational development, Industrial Psychology, Human Resources, Education, or related field preferred.
  • A self-professing Christ follower,actively involved in a Christian faith community and actively pursuing Christ with consistency.
  • 8 - 10 years of progressive experience in learning & development, organizational development, or talent management.
  • Proven experience directly leading teams and influencing senior leaders.
  • Experience in a for-profit or corporate environment, with strong business acumen and the ability to support a mission-driven organization (preferred).
  • Demonstrated success in designing and implementing leadership development and professional learning programs.
  • Strong facilitation, coaching, and communication skills.
  • Ability to translate organizational strategy into actionable learning initiatives.
  • This role requires onsite work in the greater Rome, Georgia area at least three days per week, with a higher onsite commitment during the initial period to facilitate relationship building and cultural acclimation.
  • Must reside within 60 miles of the Rome Retreat, and less than 150 miles from the Atlanta Support Center.
    • We may offer relocation assistance to support qualified candidates moving for this role.
  • Attend WinShape Foundation gatherings and events, including but not limited to the ONE Conference, Fall Rally, town halls, and other meetings as communicated by the leadership team.

Location: Rome, GA – Mt. Berry Campus

 

FLSA Status: Regular Full-Time, Exempt