Learning Development In Hospitality Jobs in Alaska

We're seeking a Learning and Development Manager to lead a team of Trainer's & Instructional Designer's responsible for the training & development of employees across the credit union. This includes onboarding, technical job training, compliance training, employee development programs, and learning resources. This leader builds a culture of curiosity & enablement and is responsible for ensuring all training is clear, practical, accurate, and useful for employees doing real work. The L&D Manager has a deep understanding of instructional design experience and is able to coach others on how to build strong learning experiences. This role also owns the daily operation of the learning function. This includes the LMS, required training assignments, course schedules, training records, and ongoing course improvement.

This position is located on-site at our Abbott Headquarters (1941 Abbott Rd.). 

Pay Range: $84,306/yr. - $130,908/yr.

ESSENTIAL JOB FUNCTIONS:

Team Leadership

• Lead and coach a training team, including trainers and instructional designers.
• Set expectations for quality and operations.
• Provide performance feedback and supports employee development.
• Build a culture focused on curiosity and enablement.
• Manage team priorities, workload, and department resources.

Instructional Design and Training

• Serve as the department’s expert in instructional design and adult learning.
• Guide the design and improvement of instructor-led training and online learning.
• Ensure courses are built around clear learning objectives and practical application.
• Review training content for effectiveness.
• Support trainers in delivering engaging and professional learning experiences.
• Ensure onboarding and technical training remain aligned with operational expectations and current procedures.
• Prepare and deliver leadership training for managers and organizational leaders.
• Facilitate leadership discussions in a credible and professional manner.

Operations and Compliance

• Oversee required compliance training across the organization.
• Ensure training assignments and reporting remain accurate.
• Oversee administration of the learning management system.
• Support course scheduling, training documentation, and operational processes.
• Ensure training materials follow privacy and confidentiality standards.

Cross-Team Collaboration

• Partner with leaders to identify training needs and performance gaps.
• Consult with departments on training requests and learning solutions.
• Work with subject matter experts to maintain accurate and current training content.
• Support organizational initiatives with training support.

ADDITIONAL RESPONSIBILITIES:

• Facilitate training sessions when needed.
• Review learner feedback and identify opportunities for improvement.
• Measure training effectiveness using industry best practices.
• Support department annual planning, monthly reporting, and strategic projects.
• Uphold project management practices to manage resources and track tasks.
• Maintain awareness of industry trends and learning practices.
• Perform other duties as assigned.

QUALIFICATIONS:

Education and Experience

• Bachelor’s degree in education, instructional design, human resources, business, or a related field preferred.
• At least five years of experience in learning and development or instructional design required.
• Leadership experience required.
• Experience administering or supporting a learning management system required.
• Experience facilitating leadership development programs required.
• Experience managing compliance training strongly preferred.
• Financial institution experience preferred.
• Responsible for abiding and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy for compliance with office of foreign assets control laws and regulations (OFAC).

Knowledge and Skills

• Expert knowledge of instructional design and adult learning principles.
• Ability to teach and influence leaders across different levels of the organization.
• Strong executive presence and classroom facilitation skills.
• Strong facilitation and written communication skills.
• Ability to coach trainers and instructional designers.
• Commitment to curiosity and enablement.

BENEFITS AT CU1:
At Credit Union 1, we believe in life balance, which means supporting our employees both at work and when away. Eligible positions enjoy a comprehensive benefits package designed to promote overall wellbeing- financially, professionally and personally.
Health & Wellness
Credit Union 1 offers employees multiple medical plans to choose from, including PPOs and HSA-qualified plans, as well as dental, vision, and services to support overall mental and physical health.
Financial Security
Employees and their families are supported in life planning with employer-paid life insurance, disability coverage, and AD&D coverage. Voluntary plans are offered to cover critical illness, accidents, and hospital indemnity expenses. Employees participate in  401(k) retirement plan with company matching contributions and profit-sharing contributions.
Additional benefits support our employees' lifestyle and family, with generous paid time off, access to CU1's accredited early learning center in Anchorage, Alaska, employee loan and mortgage discounts, education assistance, volunteerism and community engagement opportunities within the communities we serve.

Please note: Credit Union 1 does not provide relocation assistance. If selected for an on-site position, candidates will be responsible for relocating to Alaska prior to the agreed upon start date at their own expense. 

To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Credit Union 1 does not provide visa sponsorship.

Only applicants who meet the minimum requirements for this position will be considered for an interview. This position is open until filled. 

Thank you for your interest in the opportunity with Credit Union 1!

Background Screening Statement: Candidates selected for a position at Credit Union 1 will be subject to a criminal background check prior to their employment. An offer of employment may be rejected or terminated based on receipt of an unacceptable background screening.  

EEO Statement: Credit Union 1 & MAC provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

E-Verify Statement: Credit Union 1 & MAC participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Credit Union 1 is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before Credit Union 1 can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that Credit Union 1 has violated its E-Verify responsibilities, please contact DHS at 888-897-7781 or dhs.gov/e-verify.com