Learning Development In Hospitality Jobs in Juneau, AK

Description

Events & Catering Experience Manager

Department: Hospitality

Location: Juneau, AK

Exemption Status: Exempt

Pay Grade(s): 12-14 ($78,526.50 - 95,023.50+ DOE) 

Purpose: 

The Catering & Events Manager is responsible for the strategic sales, coordination, and execution of events across Elizabeth Peratrovich Hall (EPH) and Smokehouse Catering operations. This role serves as the primary lead for client engagement, revenue generation, and event execution, ensuring high-quality service delivery that reflects Tlingit & Haida's values, cultural integrity, and commitment to excellence.

This position integrates venue management, catering sales, and event operations to drive enterprise growth, strengthen community partnerships, and enhance the Tribe's reputation as a premier event and catering provider in Southeast Alaska.

Essential Functions. An individual in this role must be able to perform the following functions with or without reasonable accommodation:

Sales & Business Development

Develop and execute sales strategies to increase bookings for both catering services and Elizabeth Peratrovich Hall

Generate new business through outreach, networking, referrals, and community engagement

Build and maintain relationships with Tribal programs, businesses, government entities, and community partners 

Maintain and manage a sales pipeline, tracking leads, conversions, and revenue performance 

Negotiate contracts, pricing, and service packages within established guidelines

Meet or exceed established revenue targets and identify opportunities for repeat and long-term business

Client Relationship Management

Serve as the primary point of contact for clients from inquiry through event completion 

Conduct consultations, walkthroughs, and needs assessments for events

Ensure clear communication of services, expectations, timelines, and deliverables

Address client concerns and coordinate timely resolutions with internal teams

Conduct post-event follow-ups to ensure satisfaction and continuous improvement

Event Operations & Coordination

Plan, coordinate, and oversee all events for EPH and catering services to ensure seamless execution 

Manage event logistics including scheduling, room setup, catering coordination, and vendor management

Prepare and distribute event orders, contracts, and detailed execution plans 

Coordinate with culinary, custodial, maintenance, and technical teams

Oversee front-of-house operations and ensure a high-quality guest experience

Support or oversee AV, hybrid events, and technical event needs

Leadership & Administration

Supervise, train, and support front-of-house and event staff 

Ensure adequate staffing coverage for events and daily operations

Maintain accurate records including contracts, invoices, and client data

Track revenue, prepare reports, and support forecasting and budgeting efforts

Monitor collections, deposits, and payments in coordination with finance

Implement and maintain systems for event tracking, scheduling, and performance metrics

Marketing & Community Engagement

Support and contribute to marketing efforts including social media, promotions, and outreach

Represent Tlingit & Haida at community events, networking functions, and business engagements

Promote culturally respectful and Indigenous-centered experiences in catering and events

Strengthening partnerships that support Tribal economic development and visibility

Requirements

Knowledge, Skills & Abilities. A comprehensive set of capabilities required to perform job tasks effectively

Strong leadership, supervision, and team development skills

Proven success in sales, marketing, and revenue generation

Excellent customer service and relationship management abilities

Strong organizational and project management skills

Ability to manage multiple events, priorities, and deadlines simultaneously

Knowledge of event operations, catering coordination, and venue management

Proficiency in Microsoft Office and event management or CRM systems

Working knowledge of budgeting, invoicing, and financial tracking

Familiarity with AV systems, hybrid event platforms, and event technology

Strong verbal and written communication skills

Cultural awareness and respect for Tribal values, traditions, and protocols

Minimum Qualifications (education, experience, skills):

Bachelor's degree in Hospitality, Business, Marketing, or related field; OR equivalent combination of education and experience

Four (4) years of experience in event management, catering, hospitality, or sales

Two (2) years of supervisory or lead experience

Must be 21 years of age with a valid driver's license

Preferred Qualifications (education, experience, skills):

Experience working in Tribal government, enterprise, or community-based organizations

Experience managing both venue operations and catering services

Certification in event management, ServSafe, or AV systems

Demonstrated success increasing sales, bookings, or revenue growth

Physical Requirements. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation:

Work is primarily performed in a professional setting with frequent standing, walking, bending, and lifting up to 40 lbs.

Ability to support event setup and breakdown as needed

Work Environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

Work includes evenings, weekends, and holidays based on event schedules

Travel by small aircraft or ferry may be required

Exposure to event-related environments including kitchens, large gatherings, and event setups

Certain positions may have exposure to hazardous materials or conditions as reviewed by the supervisor.