ZipRecruiter

Log In

1

Lead Teller Jobs (NOW HIRING)

KeyBank

Lead Teller

South Jordan, UT · On-site

$19.50 - $24.50/hr

As a Lead Teller, you act as a resource in identifying and resolving client servicing issues, serve as the primary troubleshooter for complex problems and client service needs, and enhance client ...

Keybank

Lead Teller

Salt Lake City, UT

$18.75 - $25/hr

As a Lead Teller, you act as a resource in identifying and resolving client servicing issues, serve as the primary troubleshooter for complex problems and client service needs, and enhance client ...

Keybank

Lead Teller

Portland, ME

$18.75 - $25/hr

As a Lead Teller, you act as a resource in identifying and resolving client servicing issues, serve as the primary troubleshooter for complex problems and client service needs, and enhance client ...

Keybank

Lead Teller

Utica, NY · On-site

$18.75 - $25/hr

As a Lead Teller, you act as a resource in identifying and resolving client servicing issues, serve as the primary troubleshooter for complex problems and client service needs, and enhance client ...

Keybank

Lead Teller

Seattle, WA

$18.75 - $25/hr

As a Lead Teller, you act as a resource in identifying and resolving client servicing issues, serve as the primary troubleshooter for complex problems and client service needs, and enhance client ...

KeyBank

Lead Teller

Beaverton, OR · On-site

$21.25 - $26.75/hr

As a Lead Teller, you act as a resource in identifying and resolving client servicing issues, serve as the primary troubleshooter for complex problems and client service needs, and enhance client ...

Frost Bank

Lead Teller

Grapevine, TX · On-site

$19 - $23.75/hr

If so, then the Lead Teller role might be for you! At Frost, it's about more than a job. It's about having a flourishing career where you can thrive, both in and out of work. At Frost, we're ...

Frost Bank

Lead Teller

Grapevine, TX · On-site

$19 - $23.75/hr

If so, then the Lead Teller role might be for you! At Frost, it's about more than a job. It's about having a flourishing career where you can thrive, both in and out of work. At Frost, we're ...

Keybank

Lead Teller

Black Diamond, WA

$18.75 - $25/hr

As a Lead Teller, you act as a resource in identifying and resolving client servicing issues, serve as the primary troubleshooter for complex problems and client service needs, and enhance client ...

Keybank

Lead Teller

Quakertown, PA · On-site

$18.75 - $25/hr

As a Lead Teller, you act as a resource in identifying and resolving client servicing issues, serve as the primary troubleshooter for complex problems and client service needs, and enhance client ...

Keybank

Lead Teller

Medina, NY · On-site

$18.75 - $25/hr

As a Lead Teller, you act as a resource in identifying and resolving client servicing issues, serve as the primary troubleshooter for complex problems and client service needs, and enhance client ...

Keybank

Lead Teller

Gresham, OR

$18.75 - $25/hr

As a Lead Teller, you act as a resource in identifying and resolving client servicing issues, serve as the primary troubleshooter for complex problems and client service needs, and enhance client ...

Keybank

Lead Teller

Holyoke, MA

$18.75 - $25/hr

As a Lead Teller, you act as a resource in identifying and resolving client servicing issues, serve as the primary troubleshooter for complex problems and client service needs, and enhance client ...

New

Keybank

Lead Teller

Seattle, WA · On-site

$18.75 - $25/hr

As a Lead Teller, you act as a resource in identifying and resolving client servicing issues, serve as the primary troubleshooter for complex problems and client service needs, and enhance client ...

Keybank

Lead Teller

East Longmeadow, MA · On-site

$18.75 - $25/hr

As a Lead Teller, you act as a resource in identifying and resolving client servicing issues, serve as the primary troubleshooter for complex problems and client service needs, and enhance client ...

KeyBank

Lead Teller

Stone Ridge, NY · On-site

$19.50 - $24.50/hr

As a Lead Teller, you act as a resource in identifying and resolving client servicing issues, serve as the primary troubleshooter for complex problems and client service needs, and enhance client ...

KeyBank

Lead Teller

Pittsburgh, PA · On-site

$20 - $25/hr

As a Lead Teller, you act as a resource in identifying and resolving client servicing issues, serve as the primary troubleshooter for complex problems and client service needs, and enhance client ...

KeyBank

Lead Teller

Maple Valley, WA · On-site

$23.75 - $29.75/hr

As a Lead Teller, you act as a resource in identifying and resolving client servicing issues, serve as the primary troubleshooter for complex problems and client service needs, and enhance client ...

Keybank

Lead Teller

Pittsburgh, PA

$18.75 - $25/hr

As a Lead Teller, you act as a resource in identifying and resolving client servicing issues, serve as the primary troubleshooter for complex problems and client service needs, and enhance client ...

KeyBank

Lead Teller

Seattle, WA · On-site

$23.25 - $29.25/hr

As a Lead Teller, you act as a resource in identifying and resolving client servicing issues, serve as the primary troubleshooter for complex problems and client service needs, and enhance client ...

next page

Showing results 1-20

All JobsLead Teller Jobs

Lead Teller information

See salary details

$13

$22

$29

How much do lead teller jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for lead teller in the United States is $22.30, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $24.76 per hour, depending on experience, location, and employer.

What Is a Lead Teller?

A lead teller oversees the bank teller staff to ensure customers receive friendly and efficient service. As a lead teller, you monitor the teller line, interacting with customers when the line grows long. You also supervise the other tellers to make sure they provide excellent customer service. When necessary, you move to your teller station and conduct customer transactions, such as deposits and withdrawals. In some banks, you may help customers submit loan applications, verify transactions and cash supply, and resolve questions or concerns from customers or other tellers. Qualifications for a lead teller position include several years of bank teller experience and demonstrated leadership skills.

How does a Lead Teller balance their own responsibilities with supervising and supporting other tellers?

A Lead Teller is responsible for managing their own cash handling and customer service duties while also overseeing the teller team. This involves providing guidance, resolving escalated issues, and ensuring compliance with bank policies. Lead Tellers often coach team members, monitor daily operations, and step in during busy periods to maintain smooth workflow. Effective time management and strong communication skills are essential, as Lead Tellers must juggle their individual tasks with leadership duties to support both team performance and customer satisfaction.

What are the key skills and qualifications needed to thrive as a Lead Teller, and why are they important?

To thrive as a Lead Teller, you need expertise in cash handling, banking procedures, supervisory skills, and typically a high school diploma or equivalent. Familiarity with banking software, point-of-sale systems, and compliance regulations is essential. Strong customer service, attention to detail, and leadership abilities help you guide your team and build client trust. These skills ensure efficient branch operations, minimize risk, and enhance the customer experience.

What is the difference between Lead Teller vs Teller?

AspectLead TellerTeller
Required CredentialsHigh school diploma; cash handling experience; sometimes additional certificationsHigh school diploma; cash handling experience
Work EnvironmentBank branch; supervisory role; customer serviceBank branch; customer service; cash transactions
Employer & Industry UsageUsed in retail banking; supervisory position within branchCommon entry-level role in banking; customer service focus
Comparison Search IntentLead Teller vs TellerLead Teller vs Teller

The Lead Teller typically has more experience, supervisory responsibilities, and may require additional certifications. Tellers focus on customer service and cash transactions. The Lead Teller oversees Tellers, ensuring smooth branch operations, while Tellers handle daily customer interactions. Both roles are essential in retail banking, but the Lead Teller has a leadership role within the team.

What is a Lead Teller?

A Lead Teller is a senior banking professional responsible for overseeing the teller line, ensuring efficient customer service, and assisting with daily branch operations. They often train and mentor other tellers, handle complex transactions, and resolve customer issues. Lead Tellers may also be responsible for balancing vaults, managing cash flow, and implementing bank policies. Their role is crucial in maintaining high standards of accuracy, security, and customer satisfaction within a bank branch.
More about Lead Teller jobs
What cities are hiring for Lead Teller jobs? Cities with the most Lead Teller job openings:
Who are the top companies hiring for Lead Teller jobs? The top employers for Lead Teller jobs are:
What states have the most Lead Teller jobs? States with the most job openings for Lead Teller jobs include:
What job categories do people searching Lead Teller jobs look for? The top searched job categories for Lead Teller jobs are:
What are popular job titles related to Lead Teller jobs? For Lead Teller jobs, the most frequently searched job titles are:
Lead Teller jobs near you
Lead Teller

Lead Teller

KeyBank

South Jordan, UT • On-site

$19.50 - $24.50/hr

Full-time

Posted 18 days ago

KeyBank rating

8.3

Company rating: 8.3 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

35th of 142 rated banks

Job description

Location:
11422 South District Drive - South Jordan, Utah 84095
Job Summary
Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. As a Lead Teller, you act as a resource in identifying and resolving client servicing issues, serve as the primary troubleshooter for complex problems and client service needs, and enhance client relationships with Key by providing distinctive quality service in branch. Lead Tellers ask questions and listen to clients to uncover financial needs and transition clients to a banker to have a deeper financial wellness conversation. Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and branch compliance with regulatory, security, and internal audit controls. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them.
Essential Functions
  • Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
  • Assumes responsibility for the efficient, effective, and accurate performance of teller functions while coaching other tellers to do so as well in an in-person branch setting.
  • Acts as a resource to identify and resolve more complex client servicing issues.
  • Listens for clues for financial wellness opportunities during client conversations, and then appropriately transitions the clients to a Banker.
  • Assists clients in achieving their financial goals and objectives through the use of financial wellness tools.
  • Attends and participates in in-person morning huddles and end-of-day debriefs.
  • Follows compliance, audit, and security procedures, balances cash drawer within balancing guidelines.
  • Manages day-to-day duties for the branch teller line, including scheduling of tellers, observing, and providing coaching to tellers to enhance effectiveness, and overseeing branch operational standards; provides direction and guidance for branch staff on operational/regulatory procedures.
  • Reviews and maintains knowledge of product guides, fees, and policies to stay current on offerings.
  • Supports the Branch Manager in onboarding and training new Tellers to the team.
  • Work on Saturdays as directed by management
  • Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
  • Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

Education
  • High School Diploma , GED, or equivalent business experience (required)

Work Experience
  • Minimum of 3 years' experience in superior client relationship skills (required)
  • Minimum of 3 years' experience in cash handling (required)
  • Working knowledge of PC with Windows based applications and calculator (required)
  • Demonstrated ability to lead, motivate, and foster teamwork (required)
  • Demonstrated organizational skills while managing multiple tasks (required)

Licenses and Certifications
  • Notary License (preferred)

Skills
  • Knowledgeable about the client's accounts and business with the bank and uses sound judgment with clients and transactions.
  • Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (e.g., ATM, Online and Telephone Banking).
  • Strong work ethic and high level of integrity; ability to exercise sound judgment to make reasonable decisions in the absence of direction.
  • Excellent time management skills.
  • Managing the daily activities of the teller line, ensuring efficient and accurate processing of transactions, maintaining compliance with banking regulations, and providing exceptional client service
  • Accurately and securely processing of cash transactions, including deposits, withdrawals, and balancing cash drawers at the end of each shift
  • Promoting the bank's products and services to clients, identifying sales opportunities, and achieving sales targets.
  • Helping clients achieve their financial goals through education and the use of financial tools

Core Competencies
  • All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.

Physical Demands
  • Consumer Retail - Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 - 10 lbs., occasional lifting of up to 30 lbs.

Driving Requirements
  • Ability to occasionally operate a motor vehicle with a valid driver's license.

Work Location Category
  • Branch

COMPENSATION AND BENEFITS
This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.
Please click here for a list of benefits for which this position is eligible.
Job Posting Expiration Date: 09/04/2026KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

What KeyBank employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

KeyBank logo

About KeyBank

Sourced by ZipRecruiter

Key is one of the nation's largest bank-based financial services companies. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name.

Industry

Banking and credit intermediation

Company size

10,000+ Employees

Headquarters location

Cleveland, OH, US

Year founded

1849

View All KeyBank Jobs

Apply