* Processes member transactions efficiently, accurately, and in a timely manner such as deposits, withdrawals, transfers, sale or processing of negotiable instruments, cash advances, stop payments, address changes, wire transfers, etc.
* Provides timely and courteous service to all members such as servicing accounts, closing accounts, or completing related documentation, issuing/re-pinning cards, adding/updating joint owners/beneficiaries etc.
* Supports the achievement of unit sales goals by identifying opportunities for the cross-selling of Credit Union products and services and referring members to the appropriate business partners.
* Responds to member inquiries in person, by telephone, or by mail. Resolves routine issues and directs complex issues to the appropriate management staff member.
* Participates in all assigned employee development programs in support of the Credit Union's commitment to excellence in sales and service, continuous improvement, quality, and teamwork.
* Balances daily work and may assist with the daily branch balancing including the accurate completion of all related documents (bank deposit forms, cash shipment forms, etc.)
* May be assigned ATM balancing duties, including deposit posting, removal of holds, adjustment transactions and related notifications to CO-OP member credit unions.
* Performs all operational activities in compliance with applicable laws, regulations (Regulation CC, Bank Secrecy Act, etc.), and Credit Union policies and procedures.
* Performs routine office and clerical duties such as: requisitioning supplies, maintaining accurate and current files.
* Maintains cash drawer in accordance with assigned cash limits and policy and procedures.
* Financial Service Representative (FSR) trained and certified with six month of employment and provides coverage for the FSR concierge station as needed.
* Must consistently report to work on time, as scheduled.
* Other duties may be assigned.
* Must be flexible to work out of any location at any time, as business needs dictate.
Branch Hours