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Lead Collections Jobs (NOW HIRING)

OneMain Financial

Lead Collection Specialist

Memphis, TN · On-site

$18 - $24.25/hr

Lead Collections Specialist Our Lead Collection Specialists help drive performance across an assigned district by working directly with customers and supporting branch teams. You'll use a ...

Synergy Shared Services

Billing & Collections Lead

NC · Remote

$18.75 - $25.50/hr

About the Role The Billing and Collections Lead is responsible for the daily leadership of the teams managing all billing and post-billing collections functions. This hands-on leadership role ...

DivIHN

Accounts Receivable Analyst - Hybrid

Charlotte, NC · On-site

$22.50 - $28.50/hr

Lead collections for disputed accounts and meet performance targets set by leadership. * Drive continuous improvement in systems and reporting tools. * Enforce dispute and deduction policies to ...

Flex

Collections Risk Management Lead

The Collections Risk Management Lead is a key member of the Flex Risk Management Leadership Team (reports to the Chief Risk Officer) who will have the opportunity to take the Fraud Risk Management ...

Flex

Collections Risk Management Lead

The Collections Risk Management Lead is a key member of the Flex Risk Management Leadership Team (reports to the Chief Risk Officer) who will have the opportunity to take the Fraud Risk Management ...

Beacon Credit Union

Collections Department Lead

Lynchburg, VA · On-site

$18 - $24.25/hr

Role The primary purpose of this position is to assist Beacon Credit Union to live out our mission, "Dedicated to Our Member's Financial Success." The Collections Lead is responsible for overseeing ...

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Lead Collections information

What is a lead collections?

Lead Collections professionals are responsible for overseeing the process of collecting outstanding payments from customers or clients. They typically manage a team of collections agents, set collection goals, and develop strategies to improve recovery rates. Their role often involves analyzing accounts, negotiating payment plans, and ensuring compliance with relevant laws and company policies. Effective Lead Collections managers also monitor performance metrics and provide training and support to their team to optimize results.

How does a lead collections professional typically collaborate with other departments to improve recovery rates?

A Lead Collections professional often works closely with departments such as customer service, sales, and finance to streamline communication and resolve payment issues more efficiently. They may coordinate with the sales team to understand client relationships or with customer service to address disputes that impact payments. This cross-functional collaboration helps identify root causes of delinquency, improve customer satisfaction, and ultimately increase recovery rates. Regular meetings and shared reporting tools are common practices to ensure everyone is aligned on collection goals and strategies.

What are the key skills and qualifications needed to thrive as a lead collections specialist, and why are they important?

To thrive as a Lead Collections Specialist, you need strong knowledge of debt collection laws, financial analysis, and negotiation strategies, often supported by experience in credit or collections and a relevant degree. Familiarity with collections management software, CRM systems, and data analysis tools is typically required. Excellent communication, conflict resolution, and leadership skills help you manage teams and interact effectively with clients. These skills and qualities are crucial for maximizing recoveries, ensuring regulatory compliance, and maintaining positive customer relationships.

What is the difference between Lead Collections vs Collections Specialist?

AspectLead CollectionsCollections Specialist
CredentialsHigh school diploma; some roles prefer associate degreeHigh school diploma; some roles prefer associate degree
Work EnvironmentSupervisory, team-leading setting within collections departmentOperational, task-focused within collections department
Employer & Industry UsageUsed in financial services, healthcare, and utility companies for team leadershipCommon across banks, credit unions, and debt collection agencies
Search & Comparison IntentUnderstanding leadership roles in collectionsOperational roles focused on debt recovery

Lead Collections typically involves supervising and managing collections teams, requiring leadership skills and some experience. Collections Specialist focuses on executing collection activities to recover debts. Both roles are essential in the collections process but differ mainly in responsibility level and scope.

More about Lead Collections jobs

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What job categories do people searching Lead Collections jobs look for?

The top searched job categories for Lead Collections jobs are:

Lead Collections jobs near you
Infographic showing various Lead Collections job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Lead Collection Specialist

OneMain Financial

Memphis, TN • On-site

$18 - $24.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

OneMain Financial rating

7.5

Company rating: 7.5 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

114th of 152 rated financial services

Job description

Lead Collections Specialist
Our Lead Collection Specialists help drive performance across an assigned district by working directly with customers and supporting branch teams. You'll use a consultative, solutions-focused approach to help customers resolve past-due accounts through appropriate repayment or settlement options. We're looking for a results-driven professional who can balance empathy with accountability, negotiate effectively, build strong relationships, and coach others toward success.
This position will have a primary home branch and will provide support to other Memphis branches based on business needs.
In the Role
  • Manage a high volume of collection activity across an assigned district, with a focus on achieving delinquency goals.

  • Contact customers to understand their circumstances and help resolve past-due accounts through repayment or settlement arrangements.

  • Use approved tools to identify solutions that support both the customer and the business.

  • Negotiate effectively while delivering a respectful and positive customer experience.

  • Partner with Branch Managers and branch teams to identify performance trends and provide targeted collections support.

  • Train and coach branch team members on delinquency management, account resolution techniques, and collection best practices.

  • Work closely with the District Manager to prioritize support based on branch and business needs.

  • Maintain accurate and timely account documentation while following all company policies and applicable regulatory requirements.

  • Travel to branches within and outside the assigned district as needed. You'll have a primary home branch, and eligible travel will be reimbursed in accordance with company policy.

Requirements
  • High School Diploma or GED

  • 2-3 years of related experience in collections, consumer lending, financial services, or account resolution

  • Strong customer service, relationship-building, and negotiation skills.

  • Ability to manage a high-volume workload, prioritize effectively, and consistently work toward performance goals.

  • Sound judgment, critical-thinking skills, and the ability to make informed decisions.

  • Ability to influence, coach, and build trust with customers and colleagues.

  • Willingness and ability to travel to branches within and outside the assigned district.

  • Ability to successfully complete all required training programs.

Preferred:
  • Previous experience coaching, mentoring, or training others.

  • Experience supporting multiple branches, locations, or teams.

Location: On site
Schedule: The schedule for this position is Monday-Friday during standard business hours, with some extended hours during the week as needed which may include Saturday.
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:
  • Health and well-being options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances

  • Up to 4% matching 401(k)

  • Employee Stock Purchase Plan (10% share discount)

  • Tuition reimbursement

  • Paid time off (15 days' vacation per year, prorated based on start date)

  • Paid sick leave as determined by state or local ordinance (prorated based on start date)

  • 11 Paid holidays (including 4 floating holidays, prorated based on start date)

  • Paid volunteer time (3 days per year, prorated based on start date)

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.

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