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Law Firm Intake Manager Jobs in Raleigh, NC (NOW HIRING)

Whitley Law Firm

Bilingual Intake Consultant

Raleigh, NC · On-site

$20 - $22/hr

Whitley Law Firm is looking for an experienced Bilingual Intake Consultant to join our Intake team ... Appropriately document notes and lead status changes within the Case Management System * Provide ...

Alston

New Business Intake Analyst

Raleigh, NC

$75K - $85K/yr

THE FIRM As a leading international law firm, we are dedicated to excellence through impactful ... Perform routine quality checks of data management: client, matter, parties and black book conflicts ...

Dlapiper

Lateral Intake Specialist

Raleigh, NC · Hybrid

$30.98 - $48.34/hr

... management function by performing all duties associated with conflicts of interest reporting ... Desired Skills Experience working in a law firm environment preferred. Must have experience writing ...

Triangle Smart Divorce

Family Law Lawyer

Cary, NC

$160K/yr

This is not the typical law firm! Our business-minded law firm is small enough that everyone is a ... Must have prior experience managing a full caseload. * Must have prior trial experience in Family ...

AVE Staffing

Conflicts Specialist

Raleigh, NC · Hybrid

$60K - $80K/yr

... law firm with a prominent presence across the Carolinas is seeking a detail-oriented Legal ... handles risk management and compliance operations, ensuring seamless new matter intake while ...

AVE Staffing

Employment Law Partner

Raleigh, NC

$101K - $136K/yr

Experience: 15+ years of dedicated management-side labor and employment law experience within a law firm or senior in-house corporate legal department. * Portable Practice: A reasonable, portable ...

Private Law Firm

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Trademark Paralegal (Trademark Prosecution)

Raleigh, NC · On-site

$75K/yr

Our firm is looking for a detail-oriented professional to support trademark prosecution and portfolio management in a full-time, in-office position based in Raleigh, NC We're not your typical law ...

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All JobsLaw Firm Intake JobsLaw Firm Intake Manager JobsLaw Firm Intake Manager Jobs in Raleigh, NC

Law Firm Intake Manager information

See Raleigh, NC salary details

$34.5K

$65.1K

$106.4K

How much do law firm intake manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for law firm intake manager in Raleigh, NC is $65,075.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,600.00 and $76,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Law Firm Intake Manager, and why are they important?

To thrive as a Law Firm Intake Manager, you need strong organizational skills, attention to detail, and experience with client intake processes, often supported by a background in legal studies or administrative work. Familiarity with case management software, CRM systems, and standard office applications is typically required. Exceptional communication, active listening, and client service skills help set standout performers apart in this role. These abilities ensure efficient client onboarding, accurate data collection, and a positive first impression for new clients, all of which are crucial for law firm growth and reputation.

What are some common challenges faced by Law Firm Intake Managers, and how can they be addressed?

Law Firm Intake Managers often encounter challenges such as efficiently screening potential clients, managing high call volumes, and ensuring thorough documentation while maintaining confidentiality. Staying organized and leveraging client relationship management (CRM) software can help streamline the intake process and reduce errors. Additionally, ongoing training and close collaboration with attorneys and paralegals are key to staying updated on firm protocols and legal requirements, which ultimately improves the quality of client service.

What does a Law Firm Intake Manager do?

A Law Firm Intake Manager oversees the process of evaluating and onboarding new clients for a law firm. They are responsible for handling initial client inquiries, gathering relevant information, and determining if potential cases align with the firm's practice areas and requirements. Additionally, they may coordinate consultations, ensure proper documentation, and help maintain a smooth workflow between clients and attorneys. Their role is essential in ensuring that the intake process is efficient, professional, and compliant with legal standards.
What are popular job titles related to Law Firm Intake Manager jobs in Raleigh, NC? For Law Firm Intake Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Law Firm Intake Manager jobs in Raleigh, NC look for? The top searched job categories for Law Firm Intake Manager jobs in Raleigh, NC are:
Law Firm Intake Manager jobs near you
Infographic showing various Law Firm Intake Manager job openings in Raleigh, NC as of July 2026, with employment types broken down into 80% Full Time, 10% Part Time, and 10% Contract. Highlights an 86% Physical, 6% Hybrid, and 8% Remote job distribution, with an average salary of $65,075 per year, or $31.3 per hour.
Bilingual Intake Consultant

Bilingual Intake Consultant

Whitley Law Firm

Raleigh, NC • On-site

$20 - $22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Whitley Law Firm is looking for an experienced Bilingual Intake Consultant to join our Intake team. Employees at Whitley Law Firm share a mission of obtaining the best results for our deserving clients. 
The Bilingual Intake Consultant fills an essential role by serving as one of the initial points of contact for the firm. This role demonstrates excellent communication skills, a compassionate attitude, and the ability to handle sensitive information with discretion as they evaluate any new calls and contacts from prospective clients. The intake consultant gathers complete case and client information to be able to screen, evaluate, and provide feedback to the client on case eligibility.
Anticipated Schedule: 
Monday - Friday 8:30am - 5:30pm | Must be able to work on-call occasional weekends and/or holidays, as needed, rotated amongst the team.
Location: On-Site | Raleigh, NC
Ability to work remotely 1 day per week after 90-day training period
Duties/Responsibilities:
  • Promptly handle all incoming leads with empathy and professionalism to determine eligibility 
  • Stay up to date and possess knowledge of the firm’s areas of practice with a clear understanding of the eligibility criteria for all case types
  • Obtain complete and accurate intakes for all qualifying leads, including but not limited to contact information, photos, documents,  
  • Maintain and update notes for all lead interactions with rationale behind each entry or status change  
  • Respond to prospective client messages and emails in a timely manner 
  • Work effectively as a member of a team, with a client satisfaction approach to ensure monthly goals are met
  • Independently handle communication with callers and government agencies to request and obtain necessary information
  • Appropriately document notes and lead status changes within the Case Management System
  • Provide alternate resources to leads not eligible for our services
Required Skills/Abilities:
  • Must be fluent in English and Spanish.
  • Must possess excellent listening and customer service skills with a high-level of empathy
  • Strong written and verbal communication skills
  • Strong critical thinking and analytical skills with acute attention to detail and a high degree of accuracy in work
  • Ability to effectively collaborate and communicate within a team
  • Demonstrated ability multi-task and manage time effectively in order to assist multiple clients, document information regarding client needs, ask thorough questions for potential clients, and perform various administrative tasks simultaneously
  • Preferred experience with Lead Docket, GrowPath, Filevine, or similar Case Management Systems
  • Experience in data entry and record keeping required
  • Ability to handle sensitive information with discretion
  • Proficiency with computer systems and software applications used for data entry, client management, and reporting
  • Must be able to exhibit patience and compassion through verbal and written communications
Education and Experience:
  • High school diploma or equivalent required
  • Must have at least 1 year of experience in a direct customer service role
  • Minimum of 1-2 years of experience in medical, legal, or other client intake role 
  • Experience working in a law firm within an intake capacity is preferred.
Physical Demands:
  • Must be able to remain in a stationary position for long periods of time.
  • Often operates a computer, telephone, and other office equipment 
  • Frequently uses or exchanges verbal or written communications with clients and must be able to deliver or receive accurate   information in these situations.
Benefits:
  • 401(k) Retirement Plan eligibility + Employer contribution after 6 months
  • Medical, Dental, Vision insurance + Employer contribution
  • Medical and Dependent Care Savings Accounts: HSA, FSA, DCA 
  • Company paid Life Insurance and Short-Term Disability (STD)
  • Paid time off (PTO) + 12 Company Paid Holidays, and Birthday PTO
  • Additional time off: Wellness Days and Community Volunteer Days
  • Employee Assistance Program (EAP)
  • Parental leave after 1 year of service 
Similar roles may include: Healthcare Intake Coordinator, Patient Service Representative, Case Manager, Admissions Coordinator, Client Service Specialist, Legal Intake Specialist, Claims Intake Specialist, Insurance Adjuster Assistant, and Customer Service Coordinator/Representative