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La Care Jobs (NOW HIRING)

Tekskills

SFDC UI/UX Specialist

Los Angeles, CA · On-site

Integrate with the LA Care Phone system to help identify callers (Cisco) Store Contact, Case and Activity information related to all calls Perform Case management Integrate with internal and external ...

Thrive Pet Healthcare

Kennel Attendant

Baton Rouge, LA · On-site

$11 - $14/hr

Description Kennel Attendant Sherwood South Animal Hospital & Emergency Center Baton Rouge, LA Care for Pets, Support a Team, Make a Difference Every Day Sherwood South Animal Hospital & Emergency ...

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La Care information

What is the difference between La Care vs Home Health Aide?

AspectLa CareHome Health Aide
CertificationsVaries by state, often requires certification or trainingTypically requires certification or training, such as HHA or CNA
Work EnvironmentAssists clients in their homes, community settingsProvides care in clients' homes, healthcare facilities
Employer & IndustryHome care agencies, healthcare providersHome health agencies, hospitals, private families
Job ResponsibilitiesAssisting with daily activities, light housekeeping, companionshipPersonal care, medication reminders, basic health monitoring

La Care and Home Health Aide roles both involve providing in-home support to clients, but La Care may encompass a broader range of services depending on certification and employer. Both roles are essential in home healthcare, often requiring similar certifications and working in similar environments.

What are some common challenges faced by customer service representatives at LA Care, and how are they supported in overcoming them?

Customer service representatives at LA Care often encounter challenges such as assisting members with complex healthcare benefits, navigating insurance processes, and addressing sensitive issues related to coverage or claims. To support staff, LA Care provides comprehensive training, ongoing professional development, and access to a strong support network within the team. Additionally, representatives regularly collaborate with supervisors and other departments to resolve issues efficiently, ensuring members receive accurate and compassionate assistance.

What are the key skills and qualifications needed to thrive as a healthcare professional at L.A. Care Health Plan, and why are they important?

To thrive in a professional role at L.A. Care Health Plan, you generally need a strong background in healthcare administration, public health, or clinical care, often supported by relevant degrees or certifications. Familiarity with healthcare management systems, electronic health records (EHRs), and compliance regulations like HIPAA is typically required. Exceptional communication, cultural competency, and problem-solving skills help professionals effectively serve a diverse member population and collaborate across teams. These abilities are vital for ensuring quality care delivery, regulatory compliance, and positive health outcomes within a large managed care environment.

What is LA Care and what does it do?

LA Care is a public health plan that provides health coverage to low-income individuals and families in Los Angeles County. It is the largest publicly operated health plan in the United States and offers a variety of health insurance options, including Medi-Cal, Covered California, and other specialized programs. LA Care works with a network of doctors, hospitals, and clinics to ensure members have access to affordable healthcare services. The organization focuses on improving community health, ensuring access to care, and supporting the underserved populations in the region.
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What cities are hiring for La Care jobs? Cities with the most La Care job openings:
What states have the most La Care jobs? States with the most job openings for La Care jobs include:
What job categories do people searching La Care jobs look for? The top searched job categories for La Care jobs are:
La Care jobs near you
Infographic showing various La Care job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 70% Full Time, 21% Part Time, and 7% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.
Quality Assurance Specialist - Wellness Center

Quality Assurance Specialist - Wellness Center

The People Concern

Los Angeles, CA • On-site

$23.75 - $26.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

The People Concern rating

6.6

Company rating: 6.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Role: Specialist, Quality Assurance
Reports to: Manager, Quality Assurance
Program: 9007-Quality Assurance & Comp
Department: Compliance
Location: Wellness Center - 345 S. San Pedro Street, Los Angeles, CA 90013
Setting: Not 100% Onsite
Schedule: Monday - Friday, 8:00am - 4:30pm
Status: Full-time/Non-Exempt/Non-Management
Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.
Openings: 1
Summary:
The People Concern is funded through the Los Angeles County Department of Mental Health (LAC DMH) and LA Care to deliver Mental Health and Enhanced Care Management (ECM) services. These programs provide mental health treatment, case management, and care coordination to individuals experiencing homelessness, transitioning into permanent supportive housing, or residing in permanent housing.
In collaboration with the Clinical Quality Assurance Leadership team, the Quality Assurance Specialist is responsible for ensuring that the work submitted by client facing staff is consistent with The People Concern's philosophies and meets the current standards for quality of care, and other requirements as defined by Los Angeles County Department of Mental Health and LA Care contracts for Enhanced Care Management.
The ideal candidate is technically savvy, detail-oriented, able to work independently, collaborative with team members and staff, demonstrates initiative and leadership in designing new protocols and policies, and serves as a data champion and support to staff at all levels throughout the organization.
Essential Duties and Responsibilities:
  • Enter data into the Electronic Health Record (EHR) and funder systems in accordance with The People Concern and funder policies and procedures.
  • Create and maintain quality control activities (tracking document submissions, interpreting statistical information, generating reports, etc.) to ensure compliance with funder expectations.
  • Ensure compliance with LAC Department of Mental Health and LA Care Enhanced Care Management standards by verifying all documentation accuracy within client charts.
  • Completion of all documentation audits/data review/other in accordance with The People Concern, Department of Mental Health and LA Care ECM policies and procedures including but not limited to: Assessment/Intake/Annual/Discharge/Other packets, Quality Assurance Audits, etc.
  • Using the audit tool, do regular quality checks on charts per department procedures, including monthly quality assurance reviews and ensure all corrections are done in a timely manner to enhance quality improvement in mental health and health and wellness programs.
  • Communicate audit findings, Department of Mental Health/ LA Care ECM compliance requirements and upcoming changes with program staff.
  • Generate reports, perform data analysis and follow up on corrective action with program(s).
  • Assist in administrating the EHR, Exym.
  • Obtain and/or check Medi-Cal eligibility verification when needed.
  • Support data collection for the agency.
  • Meet established timeline standards.
  • Adhere to The People Concern personnel policies.
  • Attend and participate in agency and department trainings and meetings.
  • Collaborate and consult effectively with all levels of staff in Clinical Quality Assurance, Finance, Health and Wellness, Mental Health and any other staff/programs to ensure adherence to policies and procedures.
  • Answer daily questions from all staff regarding Electronic Health Record (Exym), workflow questions, etc.
  • Provide support in the preparation for, and completion of any state or regulatory audit or site visit.
  • Other duties not specified in the position description as requested by the Quality Assurance Manager or Director of Clinical Quality Assurance.

Qualifications:
  • High School Diploma or GED or Equivalent
  • Knowledge of documentation requirements for respective funding sources, specifically Medi-Cal, Enhanced Care Management, LAC DMH preferred.
  • Strong communication and interpersonal skills- written, verbal, non-verbal, with a team building and supportive approach.
  • Time management skills as it relates to prioritization, delegation, overseeing multiple competing projects and the ability to effectively manage one's own time.
  • Proactive and results driven self-starter with the ability to stay ahead of the curve and thrive in a fast-paced work environment.
  • Excellent data management skills.
  • Possess attention to detail, ability to be thorough and accurate.
  • Must possess a valid California Driver's license and maintain an insurable driving record.
  • Able to work on-site in programs utilizing a high-tolerance, harm reduction service model and to engage effectively with clients experiencing multiple and complex barriers to care.

Job Description Preferred Qualifications:
  • Bachelor's Degree
  • Knowledge of Electronic Health Record (Exym)
  • Knowledge of Excel
  • Experience with working in a community mental health setting.

Work Environment:
  • Field (may need to travel to other agency sites/offices) and indoor office environment
  • Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
  • On occasion walk or drive to different local sites.
  • Will necessitate working in busy and loud environments.
  • Will be exposed to elements like cold, heat, dust, noise and odor.
  • May need to bend, stoop, twist, and sit throughout the day.

EXPECTED BEHAVIORS OF ALL STAFF
  1. Act as a role model
  2. Demonstrate a sense of responsibility
  3. Continuously learn and improve
  4. Acknowledge your own areas of improvement
  5. Hear and provide honest, specific and direct feedback
  6. Create an environment where everyone is welcomed valued and respected
  7. Collaborate

Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.
The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
Benefits & Perks
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Retirement Planning (403b) & Matching
  • Paid Holidays
  • Paid Vacation Days
  • Paid Sick Days
  • Employee Assistance Plans (EAP)
  • TELUS Health
  • Flexible Spending Account (FSA)
  • Basic Life / Accidental Death & Dismemberment (AD&D)
  • Voluntary Short- and Long-Term Disability
  • Voluntary Pet Insurance
  • Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
  • The People Concern University & Certificates

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