ZipRecruiter

Log In

1

Kroger Customer Service Jobs (NOW HIRING)

Kroger

CUSTOMER SVC/CLERK

Chesapeake, VA

$13.75 - $16.75/hr

Deliver a high level of service and excellent customer experience by resolving customer concerns ... The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being ...

Kroger

CUSTOMER SVC/CLERK

Carmel, IN · On-site

$15 - $18.25/hr

Deliver a high level of service and excellent customer experience by resolving customer concerns ... The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being ...

sgsco

Project Manager 3 (Packaging)

Cincinnati, OH · On-site

... deco services, supported by advanced technology and a global footprint. Our Brands Packaging ... Ensure Kroger's Customer 1ststrategy is consistently applied * This position will be required to ...

sgsco

Project Manager 3 (Packaging)

Cincinnati, OH

... deco services, supported by advanced technology and a global footprint. Our Brands Packaging ... Ensure Kroger's Customer 1ststrategy is consistently applied * This position will be required to ...

SGS & Co

Project Manager 3 (Packaging)

Cincinnati, OH · On-site

... deco services, supported by advanced technology and a global footprint. Our Brands Packaging ... Ensure Kroger's Customer 1ststrategy is consistently applied * This position will be required to ...

Kroger

CUSTOMER SVC/DEPT LEADER

Hebron, OH · On-site

Create an outstanding customer experience through exceptional service. Establish and maintain a ... The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being ...

Kroger

CUSTOMER SVC/ DEPT LEADER

Melissa, TX · On-site

Create an outstanding customer experience through exceptional service. Establish and maintain a ... The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being ...

Kroger

CUSTOMER SVC/DEPT LEADER

Mckinney, TX · On-site

Create an outstanding customer experience through exceptional service. Establish and maintain a ... The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being ...

Pick 'n Save

FRONT END/LEAD CLERK (CSR)

Green Bay, WI

$15.25 - $18.75/hr

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion ... Store retail experience with an emphasis on customer service and front-end operations. * Ability to ...

Harvest Group

National Account Manager, Kroger

Cincinnati, OH · On-site

$94K - $122K/yr

Service: Laboring for others with humility and care * Excellence: Delivering extraordinary ... Develop strategies for profitably growing this customer and categories * Develop monthly sales and ...

next page

Showing results 1-20

All JobsKroger Customer Service Jobs

Kroger Customer Service information

See salary details

$9

$18

$26

How much do kroger customer service jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for kroger customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Kroger Customer Service job?

A Kroger Customer Service job involves assisting customers with inquiries, processing transactions, handling returns, and ensuring a positive shopping experience. Employees in this role may work at the customer service desk or as cashiers, resolving issues and providing information about store policies, promotions, and loyalty programs. Strong communication and problem-solving skills are essential to ensure customer satisfaction.

What are the typical daily responsibilities of a Kroger Customer Service representative?

As a Kroger Customer Service representative, your day-to-day duties generally include assisting customers with questions or concerns, processing transactions at the register, and helping to resolve product or service issues. You may also be responsible for handling returns, restocking shelves, and maintaining the cleanliness and organization of your work area. Customer Service representatives often collaborate with other store associates and management to ensure a smooth shopping experience for all customers. This hands-on role provides valuable exposure to various aspects of retail operations, which can be helpful if you're seeking opportunities to advance within the company.

What are the key skills and qualifications needed to thrive in the Kroger Customer Service position, and why are they important?

To thrive as a Kroger Customer Service representative, you need excellent communication skills, a basic understanding of retail operations, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems and store inventory software is typically expected. Strong problem-solving abilities, patience, and a friendly demeanor help you exceed customer expectations and work well with team members. These competencies are vital for ensuring positive shopping experiences, quickly resolving issues, and contributing to the store’s overall success.

What position pays the most at Kroger?

At Kroger, the highest-paying positions are typically store managers and regional managers, who oversee multiple stores and have significant responsibilities. These roles often require experience, leadership skills, and sometimes a relevant degree, and they can offer salaries significantly higher than entry-level positions like cashiers or clerks.
More about Kroger Customer Service jobs
What cities are hiring for Kroger Customer Service jobs? Cities with the most Kroger Customer Service job openings:
What are the most commonly searched types of Kroger Customer Service jobs? The most popular types of Kroger Customer Service jobs are:
What states have the most Kroger Customer Service jobs? States with the most job openings for Kroger Customer Service jobs include:
What job categories do people searching Kroger Customer Service jobs look for? The top searched job categories for Kroger Customer Service jobs are:
Kroger Customer Service jobs near you
Infographic showing various Kroger Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 82% Full Time, and 17% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
CUSTOMER SERVICE/SERVICE BOOTH CLERK

CUSTOMER SERVICE/SERVICE BOOTH CLERK

Smith's Food and Drug

Kalispell, MT

$15.50 - $19/hr

Part-time

Medical, Dental, Vision, PTO

Posted 14 days ago

Smith's Food and Drug rating

6.0

Company rating: 6.0 out of 10

Based on 288 frontline employees who took The Breakroom Quiz

53rd of 114 rated grocery stores

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Based in Salt Lake City, Utah, Smith's Food and Drug merged with The Kroger Company in 1998. Today, we're proudly serving Smith's customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming. 
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Smith's family! 

What you'll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

  • A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
  • Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
  • Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
  • Valuable associate discounts on purchases, including food, travel, technology and so much more.
  • Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
  • Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page! 

Minimum

  • Must be 18 or older
  • Ability to handle stressful situations
  • Effective written and oral communication skills
  • Knowledge of basic math (e.g., counting, addition, and subtraction)

Desired

  • Retail grocery
  • Cashier
  • Customer service experience
  • Second language: speaking, reading and/or writing
  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
  • Gain and maintain knowledge of products sold within the departments and respond to questions and make suggestions about products.
  • Report pricing and scanning discrepancies to the appropriate manager.
  • Process customer transactions quickly, accurately, and efficiently.
  • Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.
  • Communicate new and on-going special programs and promotions to customers.
  • Handle funds, coupons, tenders, etc. according to company policy.
  • Maintain an awareness of inventory/stocking conditions to capture ordering system integrity (including Computer Assisted Ordering).
  • Label, stock and inventory department merchandise.
  • Report product ordering/shipping discrepancies to the department manager.
  • Stay current with present, future, seasonal and special ads.
  • Follow established policies and procedures for post office, money orders, licenses, utility payments, gift cards, gift certificates, lottery tickets, money transfers, data tix, Smith tix, bus passes, store mail, ski passes, Western Union, hunting licenses and keys.
  • Observe scheduled shift operating hours.
  • Answer all store telephone calls promptly and professionally according to department training.
  • Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, and associate/customer engagement rules are being followed.
  • Adhere to all food safety regulations and guidelines on product returns.
  • Reinforce safety programs by complying with safety procedures; identify unsafe conditions and notify store management.
  • Notify management of customer or employee accidents.
  • Report all safety risks/issues and illegal activity, including robbery, theft or fraud.
  • Comply with all state, county and local weights and measures laws and labeling requirements.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

What Smith's Food and Drug employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply