Kroger Customer Service Jobs (NOW HIRING)

POSITION SUMMARY:
To make a positive contribution and measurably impact grocery store sales by ensuring successful execution of KOMPASS schedules by completing section plan-o-gram work on a scheduled weekly basis in a grocery store environment.
VIDEO JOB DESCRIPTION:
https://vimeo.com/819097048?share=copy
ESSENTIAL JOB FUNCTIONS:
• Read and understand plan-o-grams
• Collect plan-o-grams, new item tags and new item product and prepare work area in order to complete section reset
• Break down sections in an orderly manner to allow customers to shop other sections in that aisle
• Re-position shelving and place product according to updated schematic
• Merchandise displays by maintaining inventory and completing scheduled updates
• Clean up work area
• Complete forms and report section completion to Kroger and immediate supervisors
• Can work independently with little supervision
• Be professional and helpful when providing customer assistance and have a working knowledge of Kroger's Customer 1st Strategy
• Maintain good relationship with store management team and staff
• Comply with the guidelines established for KOMPASS employees, especially those regarding timeliness, productivity, teamwork, communication and clocking in/out guidelines
• Always follow safe work practices
• Ability to travel outside of normal store assignments to perform job duties in other division store location based on workload and business need.
• Must remain qualified as an insurable driver
• During periods of reduced regular scheduled hours due to circumstances including but not limited to holidays or unforeseen urgent customer support needs, employees may be responsible for additional store support outside of their normal essential job functions
Must be able to perform the essential functions of this position with or without reasonable accommodation
MINIMUM POSITION QUALIFICATIONS:
• High school diploma or GED equivalent (preferred)
• Be 18 years of age or older
• Ability to read and understand plan-o-grams
• Ability to read, write and communicate fluently in the English language
• Qualify as an insurable driver with excellent driving record
• A smartphone with internet/data access is required. This position may require installation and utilization of an app on your smartphone to complete the requirements of the position. This may include, but is not limited to, requiring app permissions such as enabling location services, camera, and photo gallery access
• Must be able to provide personal tape measure and safety gloves to perform essential job functions
MINIMUM PHYSICAL ABILITIES:
• Must be able to:
o remain standing for several hours at a time
o lift, push or pull 50 lbs. or more on a regular basis and occasionally up to 70 lbs.
o continuously reach up and bend down, kneel, squat, reach in all directions and have unlimited upper and lower body mobility
o lift and extend 30 lbs. above the head, sometimes repeatedly
o have unlimited manual dexterity
o tolerate exposure to extreme temperatures (0-90 degrees)
DESIRED PREVIOUS JOB EXPERIENCE:
• Retail store experience
COMPETENCIES/SKILLS:
Some of the Competencies/Skills required to successfully perform this position are:
• Adaptability - maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements or cultures
• Building Strategic Working Relationships - developing and using collaborative relationships in Kroger Stores to facilitate the accomplishment of work goals
• Building Trust - interacting with others in a way that gives Kroger employees confidence in one's intentions and those of the organization
• Communication - clearly conveying information and ideas through a variety of media to individuals or groups in the English language
• Customer Focus - making Kroger customers and their needs a primary focus of one's actions; developing and sustaining productive relationships with Kroger employees
• Decision Making - identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences
• Initiating Action - taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive; generating innovative solutions in work situations
• Negotiation - effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties
• Safety Awareness - identifying and correcting conditions that affect employee and customer safety; upholding safety standards
• Self-Starter - working the majority of the time without direct supervision; prioritizing, organizing and completing workload accurately within allotted time period
• Work Standards - setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed