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Kroger Customer Service Jobs (NOW HIRING)

Kroger

Starbucks Barista - Kroger

Morgantown, WV · On-site

$13.90/hr

Create an outstanding customer experience through exceptional service. Establish and maintain a ... At Kroger, we hire people who have a passion for helping others and who want to build a ...

Kroger

Starbucks Barista - Kroger

Morgantown, WV

$13.90/hr

Create an outstanding customer experience through exceptional service. Establish and maintain a ... At Kroger, we hire people who have a passion for helping others and who want to build a ...

Kroger

Overnight Clerk- Kroger

Elkins, WV

$15.90/hr

Create an outstanding customer experience through exceptional service. Establish and maintain a ... The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being ...

Kroger

Overnight Clerk- Kroger

Elkins, WV · On-site

$15.90/hr

Create an outstanding customer experience through exceptional service. Establish and maintain a ... The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being ...

P.L. Marketing, Inc.

Reset Merchandiser

League City, TX · On-site

... Kroger's Customer 1st Strategy Maintain good relationship with store management team and staff ... services, camera, and photo gallery access Must be able to provide personal tape measure and safety ...

P.L. Marketing, Inc.

Reset Merchandiser

Fort Worth, TX · On-site

... Kroger's Customer 1st Strategy Maintain good relationship with store management team and staff ... services, camera, and photo gallery access Must be able to provide personal tape measure and safety ...

P.L. Marketing, Inc.

Reset Merchandiser

Pearland, TX

... Kroger's Customer 1st Strategy Maintain good relationship with store management team and staff ... services, camera, and photo gallery access Must be able to provide personal tape measure and safety ...

P.L. Marketing, Inc.

Reset Merchandiser

Friendswood, TX · On-site

... Kroger's Customer 1st Strategy Maintain good relationship with store management team and staff ... services, camera, and photo gallery access Must be able to provide personal tape measure and safety ...

P.L. Marketing, Inc.

Retail Merchandiser

Savannah, GA · On-site

$12.75 - $15.75/hr

... Kroger's Customer 1st Strategy Maintain good relationship with store management team and staff ... services, camera, and photo gallery access Must be able to provide personal tape measure and safety ...

P.L. Marketing, Inc.

Reset Merchandiser

Houston, TX · On-site

... Kroger's Customer 1st Strategy Maintain good relationship with store management team and staff ... services, camera, and photo gallery access Must be able to provide personal tape measure and safety ...

King Soopers

Customer Service Clerk

Golden, CO

$16.25 - $20/hr

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion ... and customer service skills - Good math skills (ability to add, subtract, multiply and divide ...

P.L. Marketing, Inc.

Reset Merchandiser

Pearland, TX · On-site

... of Kroger's Customer 1st Strategy • Maintain good relationship with store management team and ... location services, camera, and photo gallery access • Must be able to provide personal tape ...

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How much do kroger customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for kroger customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Kroger Customer Service job?

A Kroger Customer Service job involves assisting customers with inquiries, processing transactions, handling returns, and ensuring a positive shopping experience. Employees in this role may work at the customer service desk or as cashiers, resolving issues and providing information about store policies, promotions, and loyalty programs. Strong communication and problem-solving skills are essential to ensure customer satisfaction.

What are the typical daily responsibilities of a Kroger Customer Service representative?

As a Kroger Customer Service representative, your day-to-day duties generally include assisting customers with questions or concerns, processing transactions at the register, and helping to resolve product or service issues. You may also be responsible for handling returns, restocking shelves, and maintaining the cleanliness and organization of your work area. Customer Service representatives often collaborate with other store associates and management to ensure a smooth shopping experience for all customers. This hands-on role provides valuable exposure to various aspects of retail operations, which can be helpful if you're seeking opportunities to advance within the company.

What are the key skills and qualifications needed to thrive in the Kroger Customer Service position, and why are they important?

To thrive as a Kroger Customer Service representative, you need excellent communication skills, a basic understanding of retail operations, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems and store inventory software is typically expected. Strong problem-solving abilities, patience, and a friendly demeanor help you exceed customer expectations and work well with team members. These competencies are vital for ensuring positive shopping experiences, quickly resolving issues, and contributing to the store’s overall success.

What position pays the most at Kroger?

At Kroger, the highest-paying positions are typically store managers and regional managers, who oversee multiple stores and have significant responsibilities. These roles often require experience, leadership skills, and sometimes a relevant degree, and they can offer salaries significantly higher than entry-level positions like cashiers or clerks.
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Kroger Customer Service jobs near you
Infographic showing various Kroger Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 82% Full Time, and 17% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Operations Lead, Kroger -West

Customer Operations Lead, Kroger -West

Mondelez International

Houston, TX • On-site

$122K - $167K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 27 days ago

Mondelez International rating

6.9

Company rating: 6.9 out of 10

Based on 150 frontline employees who took The Breakroom Quiz

204th of 380 rated food and drinks producers

Job description

Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It With Pride.
The Kroger Customer Operations Lead is responsible for leading the day-to-day partnership between Customer Business Teams and Retail on Biscuit, Confections, and Bars categories. The Customer Operations Lead ensures open dialogue is always achieved, supplying a foundation for a long-term strategic partnership and resolution on sometimes difficult business decisions. Emphasis is placed on expanding and elevating our long-term relationship by linking the goals and vision of the customer and Mondelēz to deliver a great end experience to the consumer. The Customer Operations Lead is the first point of contact for the assigned customers for flawless execution of Customer Plans, Perfect Store & Digital Commerce.
Key Responsibilities
Flawless Execution of Plans and Priorities (Internal & External)
  • Promotional Plans - Collaboration and Accountability to Execute with Excellence
  • Winning Key Drive Times - Scale the plan to win share during the most critical periods (IRI/Nielsen/DMI)
  • Perfect Store - Display & Shelving Principles, Occasion Displays: Right Snack at the Right Time

Communicate Expectations
  • Create Purchase Moments - Leverage all avenues for selling. SMG, E-Commerce, Digital Activation
  • Leverage Success - Share bold ideas and how the idea enables the customer to win in the marketplace.
  • Joint-Partnership - Strategic planning with the customer to ensure sustained growth.
  • Supply Post Analysis - Follow thru on all commitments. What worked and What did not (Continuous Improvement)

Drive Best in Class Service with the Customer (Field Focus)
  • Customer and Retail Linkage - Leads DSD retail to see the vision of the Customer and how Mondelēz is an integral part of the customer's go to market strategy.
  • Right Service at the Right Time - Collaborate for the Good of the Customer & Mondelēz (BEAM)
  • Collaborate Effectively with Retail and CS&L partners - Solution oriented. Supply the best service and shopping experience for the consumer.

Ways of Working
With the Customer
  • VP Merch & VP OPS - Lead Division Top to Tops. Annual Meeting with coordinated Progress check-in
  • Grocery & Drug GM Merchandiser - Planning & Execution to Win Market Share. Monthly & Quarterly
  • Center Store Specialists - Accountability to Execute the Sales Plan, Deliver on Service Commitments

With Customer Business Teams
  • Eyes and Ears in the Field - Communicates competitive activity and execution opportunities.
  • Sharing with Others- Successes, Big Wins and Bold Ideas
  • Live Our Values - Lead by example with Mondelēz and with the customer.

Within Retail & CS&L Partners
  • Region Director/District Manager/Logistics Connectivity - Team selling, LPT face of CBT & Customer
  • Establishes In-Store Best Practices - Preparation for key drive times, ready to sell in every store.
  • Communication - Weekly Sales planning, Customer Initiatives - Identifying the most critical points to ensure flawless execution.

More about this role
Education / Certifications:
  • Bachelor's degree preferred

Job specific requirements:
Leadership Skills
  • Strategic thinking and planning
  • Strong negotiation/critical thinking skills.
  • Superior people skills (verbal, non-verbal)
  • Ability to establish and maintain effective relationships with the customer, retail, logistics, and brokers.

Financial Acumen
  • Understanding of P&L, sales & revenue, share, and growth drivers.
  • Proficiency in forecasting demand and revenue for responsible Customer & Categories
  • 3-5 years of experience including a strong sales background with exceptional understanding of business processes

Analytics:
  • Strong analytical skills: able to analyze customer, consumer and category data and make business building decisions.
  • Ability to plan, organize and set priorities. Meet deadlines and be able to adapt in a rapidly changing environment.
  • Read and Interpret Mondelēz & Category Data. Leverage data to build proper strategic plans with the customer.
  • Extensive knowledge of category and/or Mondelez portfolio specific to category
  • Prior operational forecasting experience and analyzing consumer trends.

Travel requirements: 25-40% travel required.
Salary and Benefits:
The base salary range for this position is $122,000 to $167,750; the exact salary depends on several factors such as experience, skills, education and location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results.In addition, Mondelez International offers the following benefits: health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education related programs, paid holidays and vacation time. Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by the company.
No Relocation support available
Business Unit Summary
The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, weproduce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands-including Oreo and Chips Ahoy! cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products -are close at hand for our consumers across the country.
Mondelēz Global LLC is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.
For more information about your Federal rights, please see eeopost.pdf; EEO is the Law Poster Supplement; Pay Transparency Nondiscrimination Provision; Know Your Rights: Workplace Discrimination is Illegal
Job Type
Regular
Sales Operations
Sales

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About Mondelez International

Sourced by ZipRecruiter

Mondelez International, headquartered in Chicago, IL, US, is a leading player in the global snack industry. Known for creating moments of joy in 160 countries, the company specializes in the production and distribution of biscuits, chocolates, gum, candy, cheese and grocery products. Mondelez International was formed in 2012 following the split of Kraft Foods Inc., with the aim to build the best snacking company in the world. The company’s mission centers on leading the future of snacking by offering the right snack, for the right moment, made the right way. Significant accomplishments include owning some of the world's favorite brands including Oreos, Cadbury, Trident, and Toblerone, and being recognized for reducing environmental footprints and championing sustainable ingredient sourcing.

Industry

Food and drink manufacturing

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1903

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