Knowledge Operations Manager Jobs in Foley, MN (NOW HIRING)

Join Newport Healthcare: Transform Lives Through Meaningful Work!

Looking for a rewarding career in mental health? At Newport Healthcare, you’ll discover a fulfilling career path and be part of a collaborative team that’s changing lives for the better.

Our network of treatment programs includes residential and outpatient locations nationwide, as well as inpatient hospitalization and clinic services through our PrairieCare division in Minnesota. Every employee at Newport makes an impact in our clients’ healing journeys.

If you're looking to grow professionally in a supportive environment, we invite you to explore opportunities to join our dedicated team. Together, we can make a profound difference in the lives of those we serve!

Position Summary:

In partnership with the Executive Director, the Clinical Director supports all aspects of clinical operations, programming, and treatment services at their assigned program.  The Clinical Director is responsible for fulfillment of essential duties, whether directly or ensuring program compliance. In collaboration with the Chief Clinical Officer, the Clinical Director protects and enhances the Newport Healthcare brand, focused on safety, integrity, and quality of care.  

$10k Sign-on Bonus Available!

Key Performance Responsibilities:

• The Clinical Director is a vital partner to the Executive Director, ensuring continuous alignment, trust and authentic communication across the program.
• Upholds the integrity of the program and fidelity to the clinical model, by taking a higher-level objective assessment of the needs of the region.
• Facilitates clinical supervision, mentoring and training of Clinical Operations Manager (COM) and clinical teams.
• Ensures a structure in place to consistently audit clinical documentation to ensure compliance with state licensing, Joint Commission, and payer regulations.
• Ensures team cohesion and unity of leadership at the cohort level.
• Supports with complex cases and reliable communication with families.
• Provides vital insight into Clinical Operations Managers development and clinical program functioning to Executive Director.
• Audits medical charts monthly to ensure clinical documentation meets quality and submission standards, with deficiencies addressed with clinician and additional training provided if needed.
• Tasked with onsite admission flow including managing census and connecting with families as needed in advance of arrival to build trust, show compassion and provide program continuity.
• Focuses on client and family experience and successful outcomes through consistent communication and attention to family needs.
• Coordinates with treatment team to improve client engagement and parental involvement, as needed, with ACA/AMA and administrative discharges.
• Drives quality assurance efforts and quality improvement initiatives using measurement-based approaches to outcomes.
• Facilitates efficient intra and inter-departmental communication.
• Ensures 20-hours of direct client care documented weekly.
• May directly supervise clinicians and/or provide clinical supervision to Associate Therapists.

Knowledge, Skills, and Abilities:

• Professionalism. Demonstrates professional behavior reflective of Newport Healthcare’s Mission Statement, Philosophy and Values.
• Customer Focus. Actively demonstrates a dedication to meeting the expectations and requirements from internal and external customers
• Alignment. Clinical style aligns with Company’s therapeutic approach.
• Patient Rights. Possesses a strong working knowledge of Patient’s Rights.
• Communications. Demonstrates ability to clearly and succinctly communicate both verbally and in writing
• Courageous Leadership. Demonstrates ability to deal with problems in a timely manner; does not allow problems to fester; regularly reviews performance and provide direct and actionable positive and corrective feedback to others in a timely manner 
• Development of Direct Reports. Must be able to provide challenging and stretching tasks and assignments; holds frequent development discussions with staff, constructs effective development plans and executes them.
• Leading Others. Must be able to establish clear directions; set stretching but obtainable objectives; and maintain two-way dialogue on work and while holding the employee accountable for results; able to bring out the best in people.
• Fast-Paced Environment. Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
• Industry Knowledge. Demonstrates a working knowledge of current and possible future policies, practices, trends and developments affecting the industry; knows the competition.
• Process Management. Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient workflow; knows what to measure and how to measure it; can see opportunities for synergy and integration; can simplify complex processes.
• Supervisory. This position manages others who supervise employees and is responsible for the overall direction, coordination, and evaluation of these departments. Responsibilities include: interviewing, hiring, and training employees, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems following Newport Healthcare’s protocols.

Education, Experience, License Requirements:

• Master’s degree in psychology, counseling, or social work required.
• Licensed in Marriage Family Therapy, Counseling, Psychology, or Social Work required.
• Two years or more of relevant clinical experience with adolescents, young adults, and families, with mental health, substance abuse and co-occurring disordered populations.
• Minimum of one-year experience in a residential setting.
• Minimum of one-year supervisor experience.
• Current CPR certification or obtain within first 30 days of employment required.
• Must meet state specific age and pre-employment requirements such as background checks and drug screening.

Compensation for this role ranges from $88,000-$120,000 annually, depending on licensure and experience. 

We are committed to providing competitive and equitable compensation. An individual’s pay rate within the posted range is determined by several factors, including skills, experience, education, and market conditions. Additionally, we consider internal equity to ensure fairness within our organization.

Benefit options include:

• Medical/Dental/Vision
• Company paid life insurance
• Paid time off including sick time
• Voluntary Short term and long-term disability
• 401K with company match
• Flexible spending accounts
• Tuition Reimbursement
• Student Loan Repayment
• Free parking
• Commuter Stipend Eligible

We are excited to hear about your interest in this opportunity! If you have any questions or need assistance with the application process, please feel free to contact me directly at Chris.Phillips@newporthealthcare.com. If you need further support, you are also welcome to reach out to our careers and management team at careers@newporthealthcare.com.

Newport Healthcare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws.

Newport Healthcare is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability.  Applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process please email careers@newporthealthcare.com for assistance.

#LI-CP1

Knowledge, Skills, and Abilities:

• Professionalism. Demonstrates professional behavior reflective of Newport Healthcare’s Mission Statement, Philosophy and Values.
• Customer Focus. Actively demonstrates a dedication to meeting the expectations and requirements from internal and external customers
• Alignment. Clinical style aligns with Company’s therapeutic approach.
• Patient Rights. Possesses a strong working knowledge of Patient’s Rights.
• Communications. Demonstrates ability to clearly and succinctly communicate both verbally and in writing
• Courageous Leadership. Demonstrates ability to deal with problems in a timely manner; does not allow problems to fester; regularly reviews performance and provide direct and actionable positive and corrective feedback to others in a timely manner 
• Development of Direct Reports. Must be able to provide challenging and stretching tasks and assignments; holds frequent development discussions with staff, constructs effective development plans and executes them.
• Leading Others. Must be able to establish clear directions; set stretching but obtainable objectives; and maintain two-way dialogue on work and while holding the employee accountable for results; able to bring out the best in people.
• Fast-Paced Environment. Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
• Industry Knowledge. Demonstrates a working knowledge of current and possible future policies, practices, trends and developments affecting the industry; knows the competition.
• Process Management. Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient workflow; knows what to measure and how to measure it; can see opportunities for synergy and integration; can simplify complex processes.
• Supervisory. This position manages others who supervise employees and is responsible for the overall direction, coordination, and evaluation of these departments. Responsibilities include: interviewing, hiring, and training employees, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems following Newport Healthcare’s protocols.

Education, Experience, License Requirements:

• Master’s degree in psychology, counseling, or social work required.
• Licensed in Marriage Family Therapy, Counseling, Psychology, or Social Work required.
• Two years or more of relevant clinical experience with adolescents, young adults, and families, with mental health, substance abuse and co-occurring disordered populations.
• Minimum of one-year experience in a residential setting.
• Minimum of one-year supervisor experience.
• Current CPR certification or obtain within first 30 days of employment required.
• Must meet state specific age and pre-employment requirements such as background checks and drug screening.

Compensation for this role ranges from $88,000-$120,000 annually, depending on licensure and experience. 

We are committed to providing competitive and equitable compensation. An individual’s pay rate within the posted range is determined by several factors, including skills, experience, education, and market conditions. Additionally, we consider internal equity to ensure fairness within our organization.

Benefit options include:

• Medical/Dental/Vision
• Company paid life insurance
• Paid time off including sick time
• Voluntary Short term and long-term disability
• 401K with company match
• Flexible spending accounts
• Tuition Reimbursement
• Student Loan Repayment
• Free parking
• Commuter Stipend Eligible

We are excited to hear about your interest in this opportunity! If you have any questions or need assistance with the application process, please feel free to contact me directly at Chris.Phillips@newporthealthcare.com. If you need further support, you are also welcome to reach out to our careers and management team at careers@newporthealthcare.com.

Newport Healthcare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws.

Newport Healthcare is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability.  Applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process please email careers@newporthealthcare.com for assistance.

#LI-CP1