Knowledge Manager Jobs in Seattle, WA (NOW HIRING)

NBBJ is an award-winning design firm recognized as aTIME100 Most Influential Company, aFast Company Most Innovative Architecture Firmand atwo-time 2025 AIA National Honor Awardrecipient. These recognitions reflect our purpose-driven approach that, fueled by ideas and a culture of collaboration, creates healthy buildings, strong communities and a resilient environment. That's where you come in. With leading clients, diverse colleagues and offices in creative capitalsaround the globe, a career at NBBJ will inspire you to be extraordinary. You can learn moreabout our firm, seewhat it's like to work hereand explorerecent projectsandideasatNBBJ.com. Join us to make an impact today!

The role at a glance:

The AI Adoption & Knowledge Coordinator is an early-career role on the Data & AI team, serving as the firm's go-to resource for staff questions about AI tools, workflows, and best practices. They work directly with staff who have day-to-day questions and coordinate the network of AI Champions in studios who are helping their colleagues build fluency and adopt new tools. The role maintains the knowledge base that documents how AI is being used firm-wide and keeps training content and resources current to support both. As a member of the Data & AI team, this role provides the connective layer that keeps adoption moving across the firm, enabling the rest of the team to stay focused on strategy, use case development, and innovation.

The AI Adoption & Knowledge Coordinator will be part of NBBJ's Studio N, a firmwide studio of thought leaders and experts, brought together as an interdisciplinary team to support innovative and sustainable design. Based in the US, this firmwide role will work closely with project teams in 12 global offices in the US, UK, and China. The preferred candidate will be based in our Seattle office; however, candidates will be considered in any of our NBBJ locations in the USA (Boston, Columbus, Los Angeles, New York, Portland, San Francisco or Seattle).

Why this role is important to NBBJ:

As NBBJ integrates AI tools across the design practice and business operations, the pace of adoption depends as much on communication, training, and documentation as it does on the technology itself. Staff need a reliable, approachable resource when they have questions, and the knowledge being generated needs to be captured and kept current. Adoption at scale also requires a network of champions in studios who can model best practices and support their colleagues locally, and that network needs coordination, current materials, and a clear connection back to the Data & AI team. Without someone holding both together, documentation goes stale, training is duplicated, and knowledge stays siloed in studios rather than being shared across the firm. This role creates the conditions for increased adoption as the initiative grows.

Summary of Key Responsibilities:

AI Support & Staff Enablement

• Serve as an accessible first point of contact for day-to-day staff questions about AI tools, workflows, and best practices across design and business functions, escalating to the AI Integration Lead or Data & AI Lead when needed
• Coordinate the AI Champion network across studios and office locations, keeping champions connected, sharing resources and updates, and maintaining regular touchpoints to understand where questions and friction are emerging across the firm.
• Support the onboarding of new staff to the firm's AI toolkit, standards, and resources, and maintain onboarding materials

Knowledge Management & Documentation

• Develop and maintain a structured internal library of how-to guides, explainers, FAQs, and use case documentation that reflects the full scope of the firm's Data & AI initiative.
• Keep documentation current and accurate as tools, workflows, and firm standards evolve.
• Manage and maintain external training platforms, curated resource libraries, and third-party learning tools the firm utilizes, ensuring content is organized, accessible, and up to date.
• Capture staff feedback across the firm to surface recurring questions, adoption gaps, and unmet needs back to the Data & AI team.

Training Coordination & Support

• Support and coordinate training sessions, including material preparation, scheduling, and follow-up documentation, and develop resources that equip champions to facilitate learning in their own studios.
• Develop supplementary training resources, reference cards, and self-service guides that allow staff to learn at their own pace between sessions.
• Coordinate with HR to keep AI training content current in NBBJ's Learning Management System.
• Track engagement with training content and flag areas where additional support or updated materials are needed.

Internal Communications

• Support the Data & AI Lead in maintaining a steady cadence of internal communications related to the initiative, including announcements, progress updates, and presentations, including the production and distribution of those communications.
• Produce clear, visually polished content that makes complex data or AI concepts accessible to a broad, non-technical audience across the firm.
• Maintain a consistent voice and visual standard across all Data & AI initiative communications.

External & Proposal Content

• Support the production of client-facing and proposal materials related to the firm's AI capabilities, coordinating content development and ensuring materials are current and organized for pursuit teams to use.
• Stay current on how peer firms and adjacent industries are communicating their AI work, and bring relevant observations back to the Data & AI Lead to inform firm positioning.

Required Qualifications

• 2 to 5 years of professional experience in architectural design, or a related design discipline.
• Hands-on experience using generative AI tools across categories such as language, mixed-media, and workflow automation, with genuine curiosity about how the space is evolving.
• A confident and adaptable educator who can explain unfamiliar concepts clearly, read a room, and adjust their approach based on who they are working with.
• Exceptional communicator in writing and in person, with a strong instinct for making complex topics clear for a broad audience, including clients and non-technical stakeholders.
• Strong graphic sensibility required; demonstrated ability to produce polished written and visual content.
• A self-starter who can solve problems independently, figure out what is needed, and build structure where little exists.

Preferred Qualifications

• Experience developing training programs, curricula, or knowledge resources in a professional setting.
• Hands-on experience using AI tools to accelerate content creation, with the ability to adapt as the toolset evolves.
• Familiarity with Figma or Adobe Creative Suite.

Seattle based is preferred but willing to consider Los Angeles, New York or other NBBJ Office Major City.

The annual base pay range for this role dependent on location. Actual compensation for successful candidates will be carefully determined based on a number of factors, including their skills, qualifications, and experience, approximately $75,000-85,000/year.