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Knowledge Management Consultant Jobs (NOW HIRING)

Markon

Knowledge Manager

Annapolis Junction, MD · On-site

$120K - $140K/yr

Acts as an SME for Knowledge Management and its reporting capabilities, manages content and ... Look no further than Markon, a premier consulting firm deeply dedicated to advancing our nation ...

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Knowledge Management Consultant information

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$26K

$98.4K

$163.5K

How much do knowledge management consultant jobs pay per year?

As of Sep 11, 2026, the average yearly pay for knowledge management consultant in the United States is $98,425.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $139,500.00 per year, depending on experience, location, and employer.

What does a knowledge management consultant do?

A Knowledge Management Consultant helps organizations capture, organize, share, and effectively use their collective knowledge and information. They assess current knowledge processes, recommend improvements, and often implement systems or strategies such as intranets, documentation standards, or collaboration tools. Their goal is to improve efficiency, innovation, and decision-making by ensuring valuable knowledge is accessible to those who need it. They may also provide training and support to staff on best practices for knowledge sharing.

What are the key skills and qualifications needed to thrive as a knowledge management consultant?

To thrive as a Knowledge Management Consultant, you need expertise in information management, content curation, and organizational learning, typically supported by a relevant degree and experience in knowledge management frameworks. Familiarity with tools such as SharePoint, Confluence, or enterprise content management systems, as well as certifications like CKM (Certified Knowledge Manager), is often required. Strong analytical thinking, communication, and stakeholder engagement skills help consultants drive knowledge sharing and collaboration across organizations. These competencies are vital for implementing effective knowledge strategies that enhance organizational learning, innovation, and efficiency.

What are the main challenges knowledge management consultants face when implementing new knowledge-sharing systems within organizations?

One of the main challenges Knowledge Management Consultants encounter is encouraging employee buy-in and cultural adoption of new knowledge-sharing platforms. Employees may be hesitant to change established workflows or share information openly, so consultants often need to develop tailored training, clear communication strategies, and incentives. Additionally, consultants must ensure that the chosen tools integrate smoothly with existing technologies and align with organizational goals, requiring close collaboration with IT, HR, and leadership teams. Addressing these challenges effectively is crucial for the long-term success and sustainability of any knowledge management initiative.

What is the difference between Knowledge Management Consultant vs Business Analyst?

AspectKnowledge Management ConsultantBusiness Analyst
Required CredentialsBachelor's degree; certifications in knowledge management or related fieldsBachelor's degree; certifications in business analysis or project management
Work EnvironmentConsulting firms, corporate knowledge teams, or IT departmentsCorporate, consulting, or project teams across industries
Employer & Industry UsageUsed in organizations focusing on information sharing and organizational learningUsed in organizations aiming to improve processes and systems

The main difference is that Knowledge Management Consultants focus on creating and managing organizational knowledge assets, while Business Analysts analyze business processes to recommend improvements. Both roles require similar educational backgrounds and certifications, often work in corporate or consulting environments, but serve different strategic functions within organizations.

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Knowledge Management Consultant jobs near you
Infographic showing various Knowledge Management Consultant job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $98,425 per year, or $47.3 per hour.

Senior Consultant ServiceNow Knowledge Management

Wayzata, MN • On-site

Cargill
Food and Drink Manufacturing • 10K+ employees
Learn more about Cargillexternal

$97K - $140K/yr

Full-time

Posted 23 days ago

Cargill rating

7.4

Company rating: 7.4 out of 10

Based on 225 frontline employees who took The Breakroom Quiz

Job description

Cargill is committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. Sitting at the heart of the supply chain, we partner with farmers and customers to source, make and deliver products that are vital for living. 
Our 155,000 team members innovate with purpose, providing customers with life's essentials so businesses can grow, communities prosper, and consumers live well. With over 160 years of experience as a family company, we look ahead while remaining true to our values. We put people first. We reach higher. We do the right thing-today and for generations to come.

Job Purpose and Impact

The Senior Consultant ServiceNow Knowledge Management has deep expertise of ServiceNow Knowledge Management platform and owns the quality, accuracy, governance, discoverability, and effectiveness of knowledge assets across the ServiceNow platform, enabling consistent knowledge experiences and self-service capabilities across multiple functions and cross-functional business processes, including IT, HR, Finance, Procurement, and other enterprise service areas. This role partners closely with the OCM (Organizational Change Management) Lead on adoption efforts, training updates, and broader enablement strategies.

Key Accountabilities
  • AI & SEARCH OPTIMIZATION: Partners with AI Search, Virtual Agent, Employee Center, and platform teams to improve content discoverability, search relevance, knowledge reuse, and AI-powered employee experiences through effective knowledge architecture and content standards.
  • CONTENT QUALITY & CONTINUOUS IMPROVEMENT: Monitors content health, article quality, user feedback, and search performance to identify improvement opportunities, facilitate regular content reviews, and drive continuous enhancement of the knowledge base and user experience.  
  • STAKEHOLDER COLLABORATION & CHANGE ENABLEMENT: Collaborates with product managers, platform owners, service owners, support teams, and business stakeholders to identify knowledge gaps, prioritize content development, and provide coaching and training on knowledge management standards and Knowledge-Centered Service (KCS) practices to promote organizational adoption.
  • REPORTING & ANALYTICS: Develops and maintains dashboards and performance metrics that measure knowledge effectiveness, including article usage, search success, self-service adoption, case deflection, content health, and customer satisfaction, providing data-driven recommendations to improve outcomes.
  • PROCESS OPTIMIZATION: Identifies and implements opportunities to improve knowledge management processes, workflows, automation, and platform integrations to increase operational efficiency, strengthen governance, and enhance the overall employee experience. 
                                            
Qualifications

MINIMUM QUALIFICATIONS

  • Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience
  • Bachelor's degree in Business, Information Systems, Knowledge Management, or a related field
  • Experience supporting ServiceNow Knowledge Management platform
  • Experience developing and implementing knowledge governance standards, content lifecycle processes, and knowledge management best practices

PREFERRED QUALIFICATIONS

  • Experience supporting ServiceNow Knowledge Management, Employee Center, AI Search, or Virtual Agent capabilities
  • Experience leading or supporting enterprise knowledge management programs and governance frameworks
  • Experience developing knowledge taxonomies, metadata standards, and information architecture
  • Experience supporting employee self-service, digital employee experience, or service delivery transformation initiatives
  • Knowledge-Centered Service (KCS) certification or experience applying KCS methodologies
                    

#LI-JT1 

Equal Opportunity Employer, including Disability/Vet.

Relocation assistance and visa sponsorship will not be provided for this position.

The expected salary for this position is $97,000 - $140,000. Compensation varies depending on a wide array of factors including but not limited to the specific location, certifications, education, and level of experience. The disclosed range estimate may be adjusted for any applicable geographic differential associated with the location at which the position may be filled. This position is eligible for a discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance.
At Cargill we put people first. As part of your overall rewards, we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked. Visit: https://www.cargill.com/page/my-health/mh-health-and-wellness to learn more (subject to certain collective bargaining agreements for Union positions).
Minnesota Sick and Safe Leave accruals of one hour for every 30 worked, up to 48 hours per calendar year unless otherwise provided by law.     

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About Cargill

Sourced by ZipRecruiter

Cargill was founded in 1865 as a single grain warehouse in Iowa, U.S. Since then, we’ve grown to become a global partner connecting people around the planet. But one thing has remained constant over the years: our purpose of nourishing the world in a safe, responsible and sustainable way. Cargill is committed to conducting business with integrity, operating responsibly, enriching communities and nourishing the world. In the fiscal year 2021, Cargill provided $110.5 million in total charitable contributions in 56 countries to support our communities. Cargill businesses and employee-led groups partner with local civic, nonprofit and non-governmental organizations on programs and projects that improve food security and nutrition; support human rights, equity and inclusion; strengthen farmer livelihoods; and advance our commitments in the areas of land use, water and climate.

Industry

Food and drink manufacturing

Company size

10,000+ Employees

Headquarters location

Minneapolis, MN, US

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