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Knowledge Base Manager Jobs in Ohio (NOW HIRING)

Account Manager

Cleveland, OH · On-site +1

$50K - $75K/yr

Develops and maintains knowledge base of client programs, processes, procedures, pricing, packages ... Experience managing $3,000,000 or more in client revenue is preferred. * Experience presenting to ...

Proficiency with CRM/ERP systems and knowledge-base/documentation tools Key Competencies * Technical fluency in mechanical/hydraulic equipment systems * Cross-cultural communication (international ...

Proficiency with CRM/ERP systems and knowledge-base/documentation tools Key Competencies * Technical fluency in mechanical/hydraulic equipment systems * Cross-cultural communication (international ...

Account Manager

Cleveland, OH · On-site

$50K - $75K/yr

Develops and maintains knowledge base of client programs, processes, procedures, pricing, packages ... Experience managing $3,000,000 or more in client revenue is preferred. * Experience presenting to ...

Proficiency with CRM/ERP systems and knowledge-base/documentation tools Key Competencies * Technical fluency in mechanical/hydraulic equipment systems * Cross-cultural communication (international ...

Proficiency with CRM/ERP systems and knowledge-base/documentation tools Key Competencies * Technical fluency in mechanical/hydraulic equipment systems * Cross-cultural communication (international ...

Proficiency with CRM/ERP systems and knowledge-base/documentation tools Key Competencies * Technical fluency in mechanical/hydraulic equipment systems * Cross-cultural communication (international ...

... knowledge base and resource information for multi-state payroll processing Assist with processing ... Manager Other duties may be assigned Skills: Ability to sort and file numerically. Input ...

... knowledge base and resource information for multi-state payroll processing Assist with processing ... Manager Other duties may be assigned Skills: Ability to sort and file numerically. Input ...

$90K - $110K/yr

Manage Support Team: Guides and supports team members to ensure effective and efficient resolution ... Develops and updates knowledge base articles and support materials for both customers and team ...

Documentation & Knowledge Base: Create and maintain user-facing documentation such as FAQs, troubleshooting guides, and knowledge base articles. * System Access: Assist with user management by ...

The Regional Compliance Manager is responsible for ensuring that the organization's operations in ... Report all deviations and build up a knowledge base for further development/improvement of ...

... knowledge base management and business workflows. • Experienced with applications that provide remote desktop support, driver updates, and network scanning capabilities. • Expert skill supporting ...

Develops and maintains knowledge base of the retail and wholesale truck parts market * Establishes ... Management skills to include strategic plan development, decision making abilities and program ...

Develops and maintains knowledge base of the retail and wholesale truck parts market * Establishes ... Management skills to include strategic plan development, decision making abilities and program ...

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Knowledge Base Manager information

See Ohio salary details

$23.3K

$56.6K

$110.3K

How much do knowledge base manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for knowledge base manager in Ohio is $56,590.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $65,100.00 per year, depending on experience, location, and employer.

What are Knowledge Base Managers?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are some common challenges faced by a Knowledge Base Manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What are the key skills and qualifications needed to thrive as a Knowledge Base Manager, and why are they important?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Knowledge Base Manager jobs in Ohio? For Knowledge Base Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Manager jobs in Ohio look for? The top searched job categories for Knowledge Base Manager jobs in Ohio are:
What cities in Ohio are hiring for Knowledge Base Manager jobs? Cities in Ohio with the most Knowledge Base Manager job openings:
Infographic showing various Knowledge Base Manager job openings in Ohio as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $56,590 per year, or $27.2 per hour.
Operations Architect for a Lighting Company in the US (Home Based Full Time)

Operations Architect for a Lighting Company in the US (Home Based Full Time)

Virtual Coworker

Lancaster, OH • Remote

$57.50 - $75.75/hr

Full-time

Posted 19 days ago


Job description

Build and maintain the company's Operations Manual. Create high-level process documentation, detailed SOPs, employee training manuals, and a searchable knowledge base. Design and improve workflows across every department.

Develop scalable systems that reduce manual work and increase efficiency. Assist with recruiting, onboarding, and training future team members. Manage projects and ensure deadlines are met.

Organize company documentation and internal processes. Coordinate communication between departments. Research and implement new software and business tools.

Build AI-powered workflows and business automations. Assist with CRM management and customer communication workflows. Create reports, dashboards, and KPI tracking.

Continuously identify inefficiencies and recommend improvements. Work directly with ownership to turn ideas into documented, repeatable systems.


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About Virtual Coworker

Sourced by ZipRecruiter

Virtual Coworker is an outsourcing staffing firm that believes in the impossible. We go above and beyond to create a seamless and exciting hiring experience for our Clients and Candidates. Our ongoing efforts have saved our Clients thousands of hours every week and millions of dollars every year with dedicated Filipino virtual assistants. We keep things simple as we source for your rockstar staff member but at the end of the day, we’re all big kids at heart. We’ve learned that company culture is the secret ingredient to building an amazing remote organization. Allow us to share more of our story and some tips for building your own remote culture.

Industry

Call centers

Company size

201 - 500 Employees

Headquarters location

West Hollywood, CA, US

Year founded

2011

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