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Knowledge Base Content Specialist Jobs in Raleigh, NC

Progress

Senior Field Marketing Specialist

Raleigh, NC · On-site +1

Comfort experimenting with new technologies and workflows, including prompt development, content ... Base Salary Range: $93,500 - $115,500 This position is also eligible to participate in our ...

Progress

Senior Field Marketing Specialist

Raleigh, NC · On-site +1

$14K/mo

Comfort experimenting with new technologies and workflows, including prompt development, content ... Base Salary Range: $93,500 - $115,500 This position is also eligible to participate in our ...

Progress

Senior Field Marketing Specialist

Raleigh, NC · On-site +1

$14K/mo

Comfort experimenting with new technologies and workflows, including prompt development, content ... Base Salary Range: $93,500 - $115,500 This position is also eligible to participate in our ...

Wolters Kluwer

Senior Content Management Analyst

Cary, NC · On-site

$66K - $116K/yr

Knowledge of CCH Axcess is required. * Act as advisor on advanced and broad-ranging projects ... Actual base salary offer is influenced by a wide array of factors including but not limited to ...

Wolters Kluwer

Senior Content Management Analyst

Cary, NC · On-site

$66K - $116K/yr

Knowledge of CCH Axcess is required. * Act as advisor on advanced and broad-ranging projects ... Actual base salary offer is influenced by a wide array of factors including but not limited to ...

Wolters Kluwer

Senior Content Management Analyst

Cary, NC · On-site

$66K - $116K/yr

Knowledge of CCH Axcess is required. * Act as advisor on advanced and broad-ranging projects ... Actual base salary offer is influenced by a wide array of factors including but not limited to ...

REI Engineers

Marketing Specialist

Raleigh, NC · On-site

This position independently manages day-to-day marketing activities, develops content across ... Skills and Knowledge: * Working knowledge of marketing principles, branding, digital marketing ...

REI Engineers

Marketing Specialist

Raleigh, NC · On-site

This position independently manages day-to-day marketing activities, develops content across ... Skills and Knowledge: * Working knowledge of marketing principles, branding, digital marketing ...

REI Engineers

Marketing Specialist

Raleigh, NC · On-site

This position independently manages day-to-day marketing activities, develops content across ... Skills and Knowledge: * Working knowledge of marketing principles, branding, digital marketing ...

Air Clean Systems

Marketing Specialist

Creedmoor, NC · On-site

Proofread content for clarity, grammar, and spelling * Design marketing materials across various ... The requirements listed are representative of the knowledge, skill, and/or ability required.

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All JobsKnowledge Base Content Specialist JobsKnowledge Base Content Specialist Jobs in Raleigh, NC

Knowledge Base Content Specialist information

See Raleigh, NC salary details

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How much do knowledge base content specialist jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for knowledge base content specialist in Raleigh, NC is $30.40, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $34.57 per hour, depending on experience, location, and employer.

What does a knowledge base content specialist do?

A Knowledge Base Content Specialist is responsible for creating, organizing, and maintaining the content in a company's knowledge base or help center. They ensure that information is accurate, easy to understand, and accessible to users, often working closely with subject matter experts and support teams. Their goal is to improve customer self-service and reduce support inquiries by providing clear and helpful documentation, FAQs, troubleshooting guides, and other resources.

What are the key skills and qualifications needed to thrive as a knowledge base content specialist?

To thrive as a Knowledge Base Content Specialist, you need strong writing, editing, and information-organization skills, often supported by a background in communications, technical writing, or a related field. Familiarity with content management systems (CMS), help desk software, and documentation tools such as Confluence or Zendesk is typically required. Attention to detail, collaboration, and the ability to simplify complex topics for diverse audiences are standout soft skills in this role. These skills ensure the creation and maintenance of clear, accurate, and accessible content that empowers users and supports organizational knowledge sharing.

What are some common challenges faced by knowledge base content specialists when maintaining and updating documentation?

One common challenge for Knowledge Base Content Specialists is ensuring that documentation remains current as products, services, or processes evolve. This often requires close collaboration with subject matter experts, product managers, and support teams to gather accurate, up-to-date information. Additionally, balancing clarity and technical accuracy can be difficult, especially when catering to audiences with varying levels of expertise. Regularly auditing existing content and prioritizing updates based on user feedback and analytics are essential practices to overcome these challenges.

What are popular job titles related to Knowledge Base Content Specialist jobs in Raleigh, NC?

For Knowledge Base Content Specialist jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Knowledge Base Content Specialist jobs in Raleigh, NC look for?

The top searched job categories for Knowledge Base Content Specialist jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Knowledge Base Content Specialist jobs?

Cities near Raleigh, NC with the most Knowledge Base Content Specialist job openings:

Knowledge Base Content Specialist jobs near you

Client Success Specialist (Durham/Fort Myers)

NeoGenomics

Durham, NC • Hybrid

Full-time

Medical, Retirement, PTO

Re-posted 28 days ago

Key responsibilities

  • Assist clients with account setup, LIS user access, online ordering, and IT concerns.

  • Coordinate sales support processes and provide administrative support to the sales team.

  • Train clients on Neo systems and participate in regional sales meetings to disseminate information.

NeoGenomics rating

8.0

Company rating: 8.0 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

49th of 121 rated laboratories

Job description

Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.
We believe in career development and empowering our employees. Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base! We have highly competitive benefits with a variety HMO and PPO options. We have company 401k match along with an Employee Stock Purchase Program. We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays. We offer wellness courses and have highly engaged employee resource groups. Come join the Neo team and be part of our amazing World Class Culture!
NeoGenomics has an opening for aClient Success Specialist who wants to continue to learn in order to allow our company to grow.This position is hybrid in Durham, NC or Fort Myers, FL.
Now that you know what we're looking for in talent, let us tell you why you'd want to work at NeoGenomics:
As an employer, we promise to provide you with a purpose driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory.
Position Summary:
The Client Success Specialist (CSS) is a regional lead able to provide training, leadership, and services for a specific regional sales team and clients that exist in a given region. The CSS will perform a greater number and/or more varied amount of complex or difficult tasks and assignments related to client management and sales assistance. The CSS will work closely with Sales, Client Services, and Operations utilizing their detailed knowledge of NeoGenomics testing and support services to help coordinate the client's personalized needs within their assigned region.
Core Responsibilities:
Must demonstrate proficiency in all Core Responsibilities of a Client Services Advocate.
Prioritizes tasks as necessary to maintain a streamlined workflow within their region to resolve issues in a timely and efficient manner
Stays up-to-date on new test offerings and changes of procedures
Monitors and maintains quality and productivity objectives along with other key indicators on a
routine basis
Assesses and responds to situations where standard protocol has failed in resolving customer or sales issues and works to resolve issues with other departments.
Able to assist clients with account set-up, LIS user access and user issues, online ordering assistance,
and IT concerns
Responsible for coordinating sales support processes and implementations as well as providing
administrative support to the sales team
Spearhead new client "Fresh Start" and at-risk client "Case Management Monitoring" programs
within their regions.
Participate in sales meetings (conference and live) to include assigned regional meetings, and
disseminates pertinent information to regional teams
Training new and existing clients on Neo systems to reduce delays and outbound calls to clients; and
can serve as a NeoGenomics Application Support specialist
Experience, Education and Qualifications:
  • Bachelor's degree in Business Administration or related field is preferred but not required
  • 2+ years' experience in customer service/sales support
  • Excellent typing, data entry, and customer service skills
  • Proficient with MS Office programs and database management
  • Experience managing multiple projects
  • Strong organizational skills and attention to detail
  • Ability to adapt to changing procedures, policies, and work environment
  • Ability to communicate effectively, both written and oral
  • Ability to work in a cross-functional cross-country team environment
  • Ability to work independently and as a team player
  • Ability to handle stressful situations and demonstrate a potential for strong problem solving skills
  • Ability to communicate testing information to both a technical and non-technical audience
Travel Required:
Ability to travel as required by role(up to 20% of role)Some overnight travel may berequired.

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