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Knowledge Base Content Specialist Jobs in Raleigh, NC

We're looking for a Customer Support Specialist who's excited to make an impact. In this role, you ... knowledge base content and customer-facing training. Contribute to internal queues (e.g., Help ...

Maintain and improve Freshservice workflows, automations, service catalogs, approval processes, reporting dashboards, and knowledge base content. * Administer and support Freshservice modules related ...

Expert-level knowledge of the Seismic platform, including content management, governance, metadata ... This role has a market-competitive salary with an anticipated base compensation range listed below.

You create and maintain internal knowledge base content so the team does not solve the same problem repeatedly. When you resolve something novel, you document it and use AI tools to draft, organize ...

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Knowledge Base Content Specialist information

See Raleigh, NC salary details

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How much do knowledge base content specialist jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for knowledge base content specialist in Raleigh, NC is $30.40, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $34.57 per hour, depending on experience, location, and employer.

What are some common challenges faced by knowledge base content specialists when maintaining and updating documentation?

One common challenge for Knowledge Base Content Specialists is ensuring that documentation remains current as products, services, or processes evolve. This often requires close collaboration with subject matter experts, product managers, and support teams to gather accurate, up-to-date information. Additionally, balancing clarity and technical accuracy can be difficult, especially when catering to audiences with varying levels of expertise. Regularly auditing existing content and prioritizing updates based on user feedback and analytics are essential practices to overcome these challenges.

What does a knowledge base content specialist do?

A Knowledge Base Content Specialist is responsible for creating, organizing, and maintaining the content in a company's knowledge base or help center. They ensure that information is accurate, easy to understand, and accessible to users, often working closely with subject matter experts and support teams. Their goal is to improve customer self-service and reduce support inquiries by providing clear and helpful documentation, FAQs, troubleshooting guides, and other resources.

What are the key skills and qualifications needed to thrive as a knowledge base content specialist?

To thrive as a Knowledge Base Content Specialist, you need strong writing, editing, and information-organization skills, often supported by a background in communications, technical writing, or a related field. Familiarity with content management systems (CMS), help desk software, and documentation tools such as Confluence or Zendesk is typically required. Attention to detail, collaboration, and the ability to simplify complex topics for diverse audiences are standout soft skills in this role. These skills ensure the creation and maintenance of clear, accurate, and accessible content that empowers users and supports organizational knowledge sharing.
What are popular job titles related to Knowledge Base Content Specialist jobs in Raleigh, NC? For Knowledge Base Content Specialist jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Content Specialist jobs in Raleigh, NC look for? The top searched job categories for Knowledge Base Content Specialist jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Knowledge Base Content Specialist jobs? Cities near Raleigh, NC with the most Knowledge Base Content Specialist job openings:

Private Equity Content Specialist

Troutman Pepper

Raleigh, NC • Hybrid

Full-time

Re-posted 15 days ago


Job description

We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future.

We invite you to explore the position below and to submit your application to join our team!

The Private Equity Content Specialist will collaborate with attorneys and colleagues across the practice group to advance the group's business development, knowledge management, profile-raising, and growth objectives. Working closely with practice group leadership, attorneys, and the business development team, the Private Equity Content Specialist is responsible for developing high-quality content and thought leadership that positions Troutman Pepper Locke's PE group as a dominant voice in the market. Core responsibilities include drafting and editing an annual PE Market Report, client alerts, articles, and other compelling thought leadership materials. The Private Equity Content Specialist also supports broader copywriting needs, including requests for proposals, pitch opportunities, and legal and industry trend research, and ensuring that matter descriptions are accurately captured and maintained.

Essential Responsibilities:

  • Monitor private equity developments and trends relevant to the firm's clients in the industry to identify and support strategic opportunities for thought leadership and content development.

  • Collaborate with partners, associates, and business development team members to develop client advisories, podcast ideas and summaries, promotional copy, newsletters, external articles, and other thought leadership pieces.

  • Play a role in managing matter descriptions and developing more robust matter case studies for use in future business development efforts.

  • Assist with copy development for pitches and proposals.

  • Assist with award nominations.

  • Ensure all content is accurate, timely, and aligned with firm and practice priorities; written in a client-friendly style consistent with firm branding; and adaptable across channels including the website, email, presentations, and social media.

  • Maintain strict confidentiality of all firm and client information.

Required Knowledge, Skills, and Abilities:

  • Advanced knowledge of the private equity industry and comfortable with PE industry research tools.

  • Ability to identify and write concise, clear thought leadership pieces on trends, regulatory developments, and case law that are accessible to both attorney and non-attorney audiences.

  • Excellent command of grammar and spelling, with the ability to quickly learn and apply the firm's style guide.

  • Exceptional written and verbal communication skills, with the ability to translate complex data and strategy into clear, compelling narratives for technical and non-technical audiences.

  • Strong organizational skills with a high level of comfort navigating ambiguity, competing priorities, and evolving strategy.

  • Advanced analytical and problem-solving abilities, including the capacity to identify issues, develop practical solutions, and resolve conflicts with sound business judgment.

  • Proven ability to manage multiple priorities simultaneously, adapt to shifting requirements, and remain composed under pressure.

  • Exceptional leadership and strategic thinking skills.

  • Strong commitment to client service, ethical conduct, and the firm's core values, with the ability to represent the department and the firm in a professional and positive manner.

  • Demonstrated ability to work effectively and independently in remote, hybrid, and in-office environments, while also collaborating as part of a team to promote consistent and efficient workflow processes.

Required Education or Certifications:

  • J.D. (preferred)

Required Qualifications:

  • Minimum five (5) years of experience practicing law and/or writing about private equity legal matters.

  • Minimum three (3) years of experience writing client-facing thought leadership content.

#LI-Hybrid

The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19.

This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.

This position description does not constitute a written or implied contract of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

By applying for this position, you agree and understand that Troutman Pepper Locke will process your Personal Information pursuant to the terms of our Worker and Applicant Global Privacy Notice. If you have questions about our data handling practices, or you are a resident of California, the United Kingdom, or the European Union and wish to exercise your privacy rights, please contact us at privacy@troutman.com.

Equal Employment Opportunity
Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law.

Compensation is dependent on several factors, such as position, location, market, education, training, and/or experience.

Hiring Salary Range:

$140,000.00 - $180,000.00