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Knowledge Base Content Specialist Jobs in Raleigh, NC

Nashville Public Radio

Content Specialist

Raleigh, NC · On-site

$55 - $75/hr

About the Role We're hiring a Content Specialist to write the words that move our pipeline. You'll ... Employee base HSA plan, dental, life and short-term disability coverage 100% paid for by Prometheus ...

New

Broadcom Inc.

Marketing Content Specialist

Durham, NC · On-site

$120 - $180/hr

... Content Specialist. In this role, you won't just be building slides and writing blogs; you will be ... Compensation and Benefits The annual base salary range for this position is To As a valued member ...

Broadcom, Inc.

Marketing Content Specialist

Durham, NC · On-site

... Content Specialist. In this role, you won't just be building slides and writing blogs; you will be ... Compensation and Benefits The annual base salary range for this position is To As a valued member ...

Broadcom

Marketing Content Specialist

Durham, NC · On-site

... Content Specialist. In this role, you won't just be building slides and writing blogs; you will be ... Compensation and Benefits The annual base salary range for this position is To As a valued member ...

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How much do knowledge base content specialist jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for knowledge base content specialist in Raleigh, NC is $30.40, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $34.57 per hour, depending on experience, location, and employer.

What does a knowledge base content specialist do?

A Knowledge Base Content Specialist is responsible for creating, organizing, and maintaining the content in a company's knowledge base or help center. They ensure that information is accurate, easy to understand, and accessible to users, often working closely with subject matter experts and support teams. Their goal is to improve customer self-service and reduce support inquiries by providing clear and helpful documentation, FAQs, troubleshooting guides, and other resources.

What are the key skills and qualifications needed to thrive as a knowledge base content specialist?

To thrive as a Knowledge Base Content Specialist, you need strong writing, editing, and information-organization skills, often supported by a background in communications, technical writing, or a related field. Familiarity with content management systems (CMS), help desk software, and documentation tools such as Confluence or Zendesk is typically required. Attention to detail, collaboration, and the ability to simplify complex topics for diverse audiences are standout soft skills in this role. These skills ensure the creation and maintenance of clear, accurate, and accessible content that empowers users and supports organizational knowledge sharing.

What are some common challenges faced by knowledge base content specialists when maintaining and updating documentation?

One common challenge for Knowledge Base Content Specialists is ensuring that documentation remains current as products, services, or processes evolve. This often requires close collaboration with subject matter experts, product managers, and support teams to gather accurate, up-to-date information. Additionally, balancing clarity and technical accuracy can be difficult, especially when catering to audiences with varying levels of expertise. Regularly auditing existing content and prioritizing updates based on user feedback and analytics are essential practices to overcome these challenges.

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Knowledge Base Content Specialist jobs near you

Content Specialist

Nashville Public Radio

Raleigh, NC • On-site

$55 - $75/hr

Other

Dental, Life, Retirement, PTO

Posted 2 days ago

New

Job description

About Prometheus Group

We build software for the people who keep the world running-technicians, planners, and operations leaders inside refineries, power plants, factories, mines, and pharmaceutical campuses. Our products turn complex industrial work into something more manageable, measurable, and rewarding. We work where they work-and so does our content.

About the Role

We're hiring a Content Specialist to write the words that move our pipeline. You'll own a wide-ranging content portfolio-blogs, datasheets, whitepapers, case studies, email campaigns, landing pages, video scripts, and sales enablement-across our full product line and the industries we serve. You'll work closely with subject-matter experts and designers to turn complex technical material into clear, compelling content that resonates with industrial buyers.

What You'll Do
  • Own short-, medium-, and long-form copy across blog posts, datasheets, whitepapers, case studies, web pages, and sales-enablement assets
  • Maintain content standards - voice, tone, terminology - across the Prometheus Group portfolio
  • Build editorial calendars that align with campaigns, product launches, and demand-gen priorities
  • Interview SMEs (product managers, customer success, customers) to source insights and turn them into content
  • Partner with the design team on layouts, infographics, and visual storytelling
  • Partner with the digital marketing team to optimize content for SEO and lead conversion - clear hierarchy, strong CTAs, intent-aligned keywords
  • Measure content performance (traffic, leads, engagement) and iterate based on what's working
  • Partner with the Event Marketing Coordinator and broader marketing team on event-related campaign content, including collateral and follow-up sequences
What We're Looking For
  • 1-3 years of B2B content or marketing writing experience
  • A writing portfolio with range-blogs, long-form, and short-form web copy (required - applications without writing samples won't be reviewed)
  • Strong instinct for translating technical material into clear, audience-aware copy
  • Experience with marketing automation platforms and CMSs (HubSpot preferred)
  • Familiarity with SEO fundamentals - keyword research, on-page structure, content briefs
  • Strong project-management and stakeholder-communication skills
  • Bachelor's degree in Journalism, Communications, Marketing, English, or equivalent professional experience
Bonus Points
  • Experience writing for B2B SaaS, industrial software, or technical audiences
  • Comfort using AI-assisted writing tools as part of your workflow
  • Video scriptwriting, podcast, or webinar production experience
Benefits Overview

We offer an attractive benefits program to meet the diverse needs of our teammates:

  • Employee base HSA plan, dental, life and short-term disability coverage 100% paid for by Prometheus Group
  • HSA & FSA plan options
  • Retirement Savings with Generous Company Match & Immediate Vesting
  • Gym membership to O2 Fitness
  • Casual dress attire
  • Half-Day Fridays
  • Generous Paid Time Off
  • Company Outings, Trips & Activities
  • Paid Parental Leave

Prometheus Group is proud to be an Equal Employment Opportunity and Affiliation Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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