Knowledge Base Administrator Jobs in Texas (NOW HIRING)

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citron, Dodge, DS Automobiles, Fiat, Jeep, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.
Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary:

The Technical Administrator is responsible for ensuring the reliability, security, and efficiency of the organizations technology systems and applications. This role provides strategic oversight, advanced troubleshooting, and leadership in system performance and configuration. It collaborates with cross-functional teams to enhance system capabilities, improve processes, and ensure compliance with organizational standards. The position may specialize in areas such as infrastructure, Salesforce, or SharePoint, while maintaining broad technical expertise across administrative tools and technologies.

Essential Duties and Responsibilities:

• Administer, configure, and maintain enterprise platforms (e.g., infrastructure systems, Salesforce, SharePoint) to ensure performance, security, and user access.
• Provide Tier 2 technical support by diagnosing, troubleshooting, and resolving user-reported issues in a timely and customer-focused manner.
• Perform routine system health checks, audits, backups, and monitoring; escalate complex issues as needed.
• Manage user provisioning, role-based access, and permissions in accordance with security and data privacy standards.
• Collaborate with business units to understand requirements and implement technology solutions that support operational efficiency.
• Configure and maintain Salesforce environments, including user setup, profiles, permissions, and security settings.
• Customize Salesforce using declarative tools such as page layouts, record types, and Lightning App Builder.
• Document configurations, processes, and troubleshooting procedures contribute to a shared knowledge base.
• Identify and recommend opportunities to streamline and automate workflows to improve efficiency.
• Assist with system updates, releases, and vendor-supported enhancements.
• Other duties may be assigned; responsibilities may change.

Qualifications and Competencies Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

• Minimum 2 years experience in a technology discipline or business-related role.
• Salesforce Administrator Certification.

Education:

• Bachelors degree in STEM, Business, or a related field; equivalent professional experience may be considered in lieu of a degree

Skills Required:

• Demonstrated ability to contribute to system documentation, training materials, or knowledge bases.

• Ability to configure, administer, and maintain enterprise platforms, including workflows, access controls, and integrations.
• Proficiency in diagnosing and resolving system issues; familiarity with monitoring tools and logging platforms.
• Understanding of role-based user provisioning/de-provisioning, and identity management protocols.
• A customer-focused mindset with a commitment to delivering high-quality service.
• Analyze, troubleshoot, and develop solutions for complex challenges.
• Clearly document processes, requirements, and troubleshooting steps using industry-standard technologies.
• Work with teams across disciplines to integrate and optimize solutions.
• Requires intermediate analytical and problem-solving skills.
• Requires intermediate verbal and written communication skills including collaboration in a cross-functional environment
• Experience in one or more process and/or technical tools relevant to the role
• Experience with at least one of the following Salesforce Clouds, including Auto Cloud, Sales Cloud, Service Cloud, Financial Services Cloud, or Marketing Cloud.
• Proficient in managing user accounts, profiles, permissions, role hierarchies, and security settings.
• Experience with declarative tools such as page layouts, record types, validation rules, and flows.

Overtime required required on an as needed basis.

Travel 0-10% - as required on an as needed basis.

Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, TX; Detroit, MI; Houston, TX

Qualifications Preferred:

• Experience Financial Services or Auto Lending.

• Certification Certifications relevant to the role. Salesforce Advanced Administrator.
• Skills - Familiarity with Salesforce development tools such as Apex, Visualforce, and Lightning components. Familiarity with third-party tools such as Tableau CRM, or Copado. Understanding or experience working in an Agile environment, changing an organization to Agile

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Schedule This position is a hybrid role, requiring in-office presence two to three days per week. The role also requires flexibility to work various shifts to meet business needs, typically between the hours of 8:00 AM and 6:00 PM, Monday through Friday, with occasional weekend availability as needed.

An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.