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Klara Jobs (NOW HIRING)

Avery Partners

Call Center

Marietta, GA · On-site +1

$18 - $20/hr

Manage a high volume of incoming patient calls with professionalism and empathy Respond to patient emails and Klara messages promptly Support scheduling and patient inquiries Assist with fax ...

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How much do klara jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for klara in the United States is $25.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $29.81 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals working at Klara, and how can applicants prepare to address them?

Professionals at Klara often navigate the fast-paced and evolving landscape of digital healthcare communication. Common challenges include adapting to frequent software updates, understanding complex healthcare workflows, and collaborating with both healthcare providers and technical teams. Applicants can prepare by demonstrating adaptability, a willingness to learn new technologies, and strong communication skills. Gaining familiarity with HIPAA compliance and healthcare operations can also be advantageous for a smooth transition into the role.

What is Klara and what does the company do?

Klara is a healthcare communication platform that helps medical practices streamline patient communication. The platform offers messaging, appointment scheduling, and telemedicine services, enabling providers and patients to communicate securely and efficiently. Klara aims to reduce phone calls and administrative burdens for healthcare staff while improving patient engagement and satisfaction. It integrates with many electronic health record (EHR) systems, making it a flexible tool for various healthcare organizations.

What is the difference between Klara vs Medical Assistant?

AspectKlaraMedical Assistant
CredentialsNo formal certification required, but knowledge of healthcare software preferredCertified or registered, with completion of accredited medical assisting programs
Work EnvironmentPrimarily administrative, working with healthcare providers and patients via softwareClinical and administrative tasks in clinics, hospitals, or medical offices
Industry UsageUsed in healthcare technology companies and telehealth servicesCommon in healthcare facilities for patient care and administrative support

While Klara focuses on healthcare communication and software solutions, Medical Assistants perform clinical and administrative tasks in medical settings. Both roles are essential in healthcare, but Klara is more tech-oriented, whereas Medical Assistants are directly involved in patient care.

What are the key skills and qualifications needed to thrive as a Klara Implementation Specialist, and why are they important?

To excel as a Klara Implementation Specialist, you need a solid background in healthcare workflows, project management, and knowledge of health IT systems, often supported by a relevant bachelor's degree. Familiarity with Klara's HIPAA-compliant communication platform, EHR integration, and experience with tools like Salesforce or similar CRM systems is essential. Strong communication, problem-solving, and organizational skills help you guide clinical teams through onboarding and change management. These competencies ensure successful software adoption, streamlined processes, and improved patient-provider communication.
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Klara jobs near you
Advice Line Medical Assistant

Advice Line Medical Assistant

Virginia Physicians For Women

Richmond, VA • On-site

$16.25 - $21/hr

Full-time

Posted 3 days ago

Virginia Physicians For Women rating

6.7

Company rating: 6.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Job Type
Full-time
Description
Virginia Physicians for Women (VPFW) is hiring for an Advice Line Medical Assistant to work full time out of our Koger Center Blvd - Midlothian office. The ideal candidate will demonstrate excellent customer service skills, strong work ethic, and the ability to multitask in a high volume environment.
The Advice Line Medical Assistant will triage and assess patient calls to identify emergency situations, provide guidance on medical concerns, and approve same day appointment needs. Additionally, the position will be responsible for managing patient communications received through Klara, a secure, HIPAA-compliant text-based messaging platform. This includes monitoring and responding to incoming patient messages, triaging concerns appropriately, and ensuring accurately, timely communication in accordance with VPFW guidelines.
Requirements
Essential Functions:
  • Responds to telephone inquiries from patients, making assessments for medical care.
  • Monitors and responds to incoming patient messages via the Klara text-based platform, assessing urgency and addressing concerns appropriately.
  • Uses clear, professional, and empathetic written communication when responding to patients through Klara.
  • Routes Klara messages to appropriate team members (clinical or administrative) as needed, based on message content and urgency.
  • Provides a variety of customer services to include making emergency appointments, processing refill requests, filling prescriptions and addressing patient medical concerns.
  • Acts as a liaison between the physician and the patient.
  • Faxes and responds to faxes from pharmacies.
  • Performs all other duties as assigned by management.
  • Regular and predictable attendance.

Knowledge Skills and Abilities:
  • Demonstrates good listening skills and the ability to ask probing questions, understand concerns and overcome objections.
  • Presents a professional demeanor in communicating information for patients while developing a rapport with patients.
  • Assesses inquiries with good judgment and communication to assure the most appropriate response.
  • Ability to solve patient problems, treat patients with dignity and respect and respond quickly to patient needs.
  • Maintains a high level of understanding of current physician preferences.
  • Demonstrates proficiency in medical terminology and clinical treatment.
  • Ability to communicate clearly and professionally in a written format using digital platforms such as Klara.
  • Comfort and familiarity with managing patient interactions through secure, text-based messaging systems.

Education and Experience:
  • One year or more of previous OB/GYN clinical experience
  • Current CCMA, or ability to obtain within 12 months of hire

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