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Key Account Manager Samsung Jobs in Springfield, MA

Encompass IT

MSP Account Manager

Manchester, CT · On-site

Key Responsibilities Client Relationship Management * Serve as the primary liaison between the MSP ... Account Growth and Retention * Identify upselling and cross-selling opportunities, such as ...

Encompass IT

MSP Account Manager

Manchester, CT · On-site

$50/hr

Key Responsibilities Client Relationship Management * Serve as the primary liaison between the MSP ... Account Growth and Retention * Identify upselling and cross-selling opportunities, such as ...

Yellowstone Landscape

Account Manager

Chicopee, MA

As an Account Manager you'll feel right at home in your "field" office, always being on the go ... Plant knowledge is key. * Someone who loves a challenge - Mother Nature, budgets, short staffed on ...

Reachdesk Ltd

Commercial Account Manager

Hartford, CT · On-site +1

A key part of the role is helping customers get the most value from Reachdesk by identifying ... in account management, account executive, renewals, or similar commercially oriented roles with ...

Kobie Marketing

Sr. Account Manager

Hartford, CT · Remote

About the team and what we'll build together As a Senior Account Manager, you will be responsible for providing planning, operational and optimization support for one of Kobie's key accounts and ...

Kobie Marketing

Sr. Account Manager

Hartford, CT · On-site +1

About the team and what we'll build together As a Senior Account Manager, you will be responsible for providing planning, operational and optimization support for one of Kobie's key accounts and ...

Kobie Marketing

Sr. Account Manager

Hartford, CT · Remote

About the team and what we'll build together As a Senior Account Manager, you will be responsible for providing planning, operational and optimization support for one of Kobie's key accounts and ...

Rent-A-Center

Bilingual Account Manager

East Hartford, CT · On-site

$19.30 - $19.55/hr

Key Responsibilities • Oversee an assigned portfolio of accounts while building and maintaining ... management tools • Complete assigned routes for deliveries, pickups, and account follow-ups • ...

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All JobsKey Account Samsung JobsKey Account Manager Samsung JobsKey Account Manager Samsung Jobs in Springfield, MA

Key Account Manager Samsung information

See Springfield, MA salary details

$39.9K

$92.2K

$139K

How much do key account manager samsung jobs pay per year?

As of Jul 15, 2026, the average yearly pay for key account manager samsung in Springfield, MA is $92,239.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,700.00 and $110,600.00 per year, depending on experience, location, and employer.

How does a Key Account Manager at Samsung typically collaborate with other departments to meet client needs?

As a Key Account Manager at Samsung, you'll regularly work cross-functionally with teams such as product management, marketing, supply chain, and customer support to deliver tailored solutions for key clients. Effective collaboration ensures that client requirements are fully understood and addressed, from technical specifications to after-sales support. This role often involves coordinating internal resources, facilitating communication between stakeholders, and proactively resolving any issues that may arise to maintain strong client relationships and drive business growth.

What is the difference between Key Account Manager Samsung vs Sales Executive Samsung?

AspectKey Account Manager SamsungSales Executive Samsung
Required CredentialsBachelor's degree, experience in account management, industry certificationsHigh school diploma or equivalent, sales training
Work EnvironmentClient meetings, strategic planning, account developmentRetail or field sales, customer engagement
Employer & Industry UsageTelecommunications, electronics, consumer goodsRetail stores, direct sales channels

The Key Account Manager Samsung focuses on managing large, strategic client accounts, building long-term relationships, and developing customized solutions. In contrast, the Sales Executive Samsung primarily handles direct sales, customer acquisition, and meeting sales targets. Both roles require strong communication skills and industry knowledge but differ in scope and responsibilities.

What does a Key Account Manager at Samsung do?

A Key Account Manager at Samsung is responsible for building and maintaining strong relationships with Samsung's most important business clients or accounts. Their main duties include understanding the client's business needs, negotiating contracts, ensuring client satisfaction, and working with internal teams to deliver tailored solutions. They also identify opportunities for growth within existing accounts and help drive sales by providing strategic support and insights. By acting as the main point of contact, Key Account Managers play a crucial role in achieving sales targets and ensuring long-term partnerships.

What are the key skills and qualifications needed to thrive as a Key Account Manager at Samsung, and why are they important?

To thrive as a Key Account Manager at Samsung, you need strong sales acumen, strategic account management experience, and a relevant degree in business or a related field. Familiarity with CRM platforms like Salesforce, advanced Excel skills, and understanding of Samsung's product ecosystem are typically required. Exceptional relationship-building, negotiation, and communication skills help you stand out by fostering long-term client partnerships. These abilities are crucial for driving revenue growth, ensuring customer satisfaction, and maintaining Samsung's competitive edge in the marketplace.
What job categories do people searching Key Account Manager Samsung jobs in Springfield, MA look for? The top searched job categories for Key Account Manager Samsung jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Key Account Manager Samsung jobs? Cities near Springfield, MA with the most Key Account Manager Samsung job openings:
Key Account Manager Samsung jobs near you
MSP Account Manager

MSP Account Manager

Encompass IT

Manchester, CT • On-site

Full-time

Re-posted 4 days ago

Job description

Job Summary

The MSP Account Manager serves as the primary point of contact for clients, ensuring their satisfaction, retention, and growth. This role focuses on building strong relationships, identifying business needs, and presenting solutions to address IT challenges. The Account Manager works collaboratively with technical teams to deliver superior service and achieve company objectives.



Key Responsibilities


Client Relationship Management


  • Serve as the primary liaison between the MSP and assigned clients, maintaining regular communication.
  • Build and maintain strong, long-term relationships with key stakeholders.
  • Conduct quarterly business reviews (QBRs) to discuss performance, project updates, and future plans.
  • Act as the escalation point for any client concerns, ensuring timely resolution and satisfaction.


Account Growth and Retention


  • Identify upselling and cross-selling opportunities, such as additional services, security solutions, or project work.
  • Develop strategies to meet and exceed account growth and retention goals.
  • Monitor and address risks related to client satisfaction or service delivery.
  • Prepare and present proposals for new services or upgrades.


Service Delivery Coordination


  • Collaborate with technical teams to ensure clients receive agreed-upon services as outlined in their contracts.
  • Ensure all service-level agreements (SLAs) are met or exceeded.
  • Work with the dispatch team to prioritize and schedule client support tickets and projects.
  • Communicate service updates, system changes, and potential issues to clients in a clear, timely manner.


Financial Management


  • Monitor client contracts to ensure profitability and adherence to scope.
  • Assist in the renewal process for contracts, identifying opportunities for adjustments based on client needs.
  • Track and forecast client billing, ensuring accurate and timely invoicing.


Strategic Input


  • Work with leadership to identify trends, challenges, and opportunities within assigned accounts.
  • Provide feedback on how to improve service offerings and client engagement.
  • Stay informed about IT industry trends, emerging technologies, and competitive services.



Qualifications


Required Skills


  • Strong interpersonal and communication skills, both written and verbal.
  • Proven ability to manage multiple client accounts simultaneously.
  • Excellent problem-solving and conflict resolution skills.
  • Ability to present technical concepts in a business-friendly manner.


Experience and Education


  • Bachelor's degree in Business, IT, or a related field (or equivalent experience).
  • 2+ years of account management experience, preferably in an MSP or IT services environment.
  • Familiarity with MSP tools such as ConnectWise, Autotask, or similar platforms.
  • IMPORTANT: You will only be considered if you've worked for another IT company or MSP in some capacity. Whether you were an IT Tech, account manager, service coordinator, etc. Must have technical experience.


Preferred Skills


  • Understanding of IT infrastructure, cybersecurity, cloud services, and other MSP offerings.
  • Experience with sales and proposal development.
  • Knowledge of contract negotiation and financial forecasting.


Work Environment


  • Primarily office-based with some client site visits.
  • May involve some after-hours availability for urgent client issues.


Performance Metrics


  • Client satisfaction scores (e.g., CSAT).
  • Account retention rate.
  • Revenue growth from upselling/cross-selling.
  • SLA compliance and service delivery quality.


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