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Key Account Director Jobs in Baltimore, MD (NOW HIRING)

Moore

Account Director

Lanham, MD

The Account Director regularly dives into program details, reviews outputs, contributes to key deliverables, and steps in as needed to ensure quality, accuracy, and performance. While execution ...

Moore DM Group LLC

Account Director

Lanham, MD · On-site

$80K - $95K/yr

The Account Director regularly dives into program details, reviews outputs, contributes to key deliverables, and steps in as needed to ensure quality, accuracy, and performance. While execution ...

Mindgrub

Account Director - Utilities

Baltimore, MD · On-site +1

$130K - $140K/yr

Serve as the primary point of contact for key stakeholders on your accounts, establishing and ... Director or similar leadership role, with a successful track record in managing and expanding ...

Mindgrub

Account Director - Utilities

Baltimore, MD · On-site +1

$130K - $140K/yr

Serve as the primary point of contact for key stakeholders on your accounts, establishing and ... Director or similar leadership role, with a successful track record in managing and expanding ...

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All JobsKey Account JobsKey Account Director JobsKey Account Director Jobs in Baltimore, MD

Key Account Director information

See Baltimore, MD salary details

$48.2K

$128.1K

$220.6K

How much do key account director jobs pay per year?

As of Sep 1, 2026, the average yearly pay for key account director in Baltimore, MD is $128,077.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,100.00 and $190,800.00 per year, depending on experience, location, and employer.

What does a Key Account Director do?

A Key Account Director is responsible for managing and nurturing relationships with a company's most important clients. They develop strategic plans to meet client needs, drive business growth, and ensure long-term satisfaction. The role often involves leading a team, coordinating with internal departments, and negotiating contracts. Key Account Directors play a crucial role in retaining top clients and maximizing the value these accounts bring to the organization.

How does a Key Account Director typically work with cross-functional teams to deliver solutions for major clients?

A Key Account Director frequently collaborates with cross-functional teams, including sales, marketing, product development, and customer support, to address the complex needs of major clients. They act as the main point of contact, ensuring clear communication between the client and internal teams, and often lead strategy sessions to align company offerings with client objectives. This role requires strong leadership, organizational skills, and the ability to coordinate resources efficiently to deliver tailored solutions and maintain long-term client satisfaction.

What are the key skills and qualifications needed to thrive as a Key Account Director, and why are they important?

To thrive as a Key Account Director, you need expertise in strategic account management, sales leadership, and business development, often supported by a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce, data analytics tools, and contract negotiation platforms is essential. Exceptional relationship-building, communication, and problem-solving abilities set candidates apart in this role. These skills are crucial for driving revenue growth, maintaining long-term client partnerships, and navigating complex business challenges.

What is the difference between Key Account Director vs Account Manager?

AspectKey Account DirectorAccount Manager
ResponsibilitiesOversees strategic relationships with key clients, develops account plans, and leads account teams.Manages daily client interactions, handles service issues, and maintains client satisfaction.
Required CredentialsBachelor's degree, experience in sales or account management, strong communication skills.Bachelor's degree, customer service skills, sales experience often preferred.
Work EnvironmentCorporate offices, strategic meetings, leadership roles.Client sites, office settings, regular client interactions.
Industry UsageCommon in B2B, technology, manufacturing sectors.Widely used across various industries including retail, services, and tech.

The Key Account Director focuses on strategic management of major clients and leading account teams, while the Account Manager handles day-to-day client relationships and service delivery. Both roles require strong communication skills and industry knowledge, but the Director role is more strategic and leadership-oriented.

What are the most commonly searched types of Key Account jobs in Baltimore, MD?

The most popular types of Key Account jobs in Baltimore, MD are:

What are popular job titles related to Key Account Director jobs in Baltimore, MD?

For Key Account Director jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Key Account Director jobs in Baltimore, MD look for?

The top searched job categories for Key Account Director jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Key Account Director jobs?

Cities near Baltimore, MD with the most Key Account Director job openings:

Key Account Director jobs near you

Account Director

Lanham, MD

Moore
See more jobs at Mooreexternal

Full-time

Medical, PTO

Re-posted 3 days ago

Job description

The Account Director (AD) is a senior client services leader responsible for the overall health, performance, and growth of assigned client accounts. In addition to strategic leadership and client ownership, this is a highly hands-on role that requires active involvement in day-to-day program execution, problem solving, and the development and refinement of client-facing deliverables.

The Account Director regularly dives into program details, reviews outputs, contributes to key deliverables, and steps in as needed to ensure quality, accuracy, and performance. While execution support is provided by Account Managers and Account Executives, the AD remains closely engaged in the work itself and is ultimately accountable for both strategy and execution.

Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels, and devices. We are an innovation-led company that is the largest data, media, and marketingcompany in North America, serving the purpose-driven industry with clients across education, association, political and commercial sectors.

Moore Media & Digital, a division of Moore, work to build donor surround sound with video, audio, and other digital messages. Part of this is through addressable media, where you know who the person is you are targeting. This includes programmatic video, CTV, programmatic display, email, texting, and some social ads. And part of this is through non-addressable media like DRTV, traditional radio advertising, and other digital services like website design.

Your Impact:

  • Serve as the senior point of accountability for client relationships
  • Establish and maintain trusted, consultative partnerships with client stakeholders
  • Lead annual planning, quarterly strategy discussions, and performance evaluations
  • Translate results and data into clear insights, implications, and recommended actions
  • Proactively identify risks, challenges, and opportunities across assigned programs
  • Set and manage client expectations related to scope, timing, and outcomes
  • Ensure client communication is clear, consistent, and aligned across the team
  • Oversee and actively guide all aspects of DRTV/CTV program execution across creative, media, and response channels
  • Review and ensure all deliverables are completed on time, accurate, and client-ready
  • Identify, investigate, and help resolve program issues across call center, data flow, creative, and media performance
  • Monitor and analyze program performance, ensuring insights are translated into clear actions
  • Support and guide the development of client-facing deliverables, including decks, memos, and KPI narratives
  • Own financial health of assigned accounts, including reviewing and validating budgets, pacing, and forecasts
  • Analyze performance trends and contribute to recommendations tied to spend, efficiency, and growth opportunities
  • Ensure accurate budget tracking, reporting, and billing in partnership with internal teams
  • Review financial performance regularly and help course-correct as needed to meet client goals
  • Lead, mentor, and develop Account Managers and Account Executives
  • Provide clear direction, prioritization, and ongoing feedback to support strong execution
  • Review work and provide actionable input on deliverables, ensuring quality and consistency before client delivery
  • Act as an escalation point for team and client challenges, supporting resolution and decision-making
  • Partner closely with media, analytics, creative, and call center teams to align on strategy and execution
  • Engage directly with internal teams to review, refine, and strengthen program outputs and recommendations
  • Support the development and execution of testing strategies and optimization initiatives
  • Contribute to problem-solving across functions to ensure seamless program performance
  • Identify opportunities for account growth, expanded scope, or increased investment
  • Support renewals, scope expansions, and strategic initiatives
  • Collaborate with leadership and cross-functional teams to improve ways of working
  • Contribute to best practices, process improvements, and team development within the Client Services department
  • Represent Moore Media with professionalism and credibility at all times

Your Profile:

  • Bachelor's Degree (B.A. or B.S.) or equivalent from an accredited college or university. Degree in Marketing, Business, or Communications preferred.
  • 10+ years of experience in client services, account leadership, or related roles, with responsibility for complex programs
  • Ability to manage a high volume of projects on time-sensitive deadlines, managing resources effectively
  • Experience in nonprofit fundraising and/or direct response marketing, with a strong emphasis on DRTV and multi-channel integration
  • Minimum of 5 years of experience in leadership or supervisory capacity, including direct people management
  • Proven experience owning client relationships, budgets, and performance outcomes
  • Demonstrated ability to lead teams, manage senior stakeholders, and drive strategic recommendations

How We'll Support You:

  • Join the largest marketing and fundraising company in North America, serving the nonprofit industry, where we prioritize innovation and professional growth.
  • Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.
  • To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive healthcare, paid holidays and generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about.
  • Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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