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Kcs Jobs (NOW HIRING)

KCS

Business Development Manager

Morrisville, NC · On-site

$125 - $150K/hr

Company Description KCS is an entrepreneurial provider of diverse portfolio of IT services. We are an 11 Year old national IT services provider headquartered in Research Triangle Park, North Carolina ...

KCS

Business Development Manager

Morrisville, NC

$125 - $150K/hr

Company Description KCS is an entrepreneurial provider of diverse portfolio of IT services. We are an 11 Year old national IT services provider headquartered in Research Triangle Park, North Carolina ...

Experian

KCS Coach Lead (Approx. 60%) * Lead the KCS coaching program by training, mentoring, and supporting internal teams on KCS principles and practices. * Partner with Knowledge Domain Experts and ...

Experian

KCS Coach Lead & Technical Writer (Remote)

$80K - $139K/yr

KCS Coach Lead (Approx. 60%) * Lead the KCS coaching program by training, mentoring, and supporting internal teams on KCS principles and practices. * Partner with Knowledge Domain Experts and ...

KCS Plumbing

Experienced Plumbing Tech

Philadelphia, PA · On-site

$27 - $50/hr

Skilled, Ambitious, and Experienced Plumbing Tech Wanted! We're KCS Plumbing - a leader in commercial and residential solutions. We're calling on a dependable, hands-on professional in Philadelphia ...

KCS

Sharepoint Consultant

Raleigh, NC

Talent Acquisition Executive Keshav Consulting Solutions(KCS) 1000 Bearcat Way Suite 105 Morrisville NC 27560 Phone : 919-342-3318 We are looking for someone who is skilled in Share Point integration ...

KCS

Sharepoint Consultant

Raleigh, NC · On-site

Talent Acquisition Executive Keshav Consulting Solutions(KCS) 1000 Bearcat Way Suite 105 Morrisville NC 27560 Phone : 919-342-3318 We are looking for someone who is skilled in Share Point integration ...

KCS

Java Developer

Richmond, VA · On-site

$50.50 - $65.25/hr

Talent Acquisition Executive Keshav Consulting Solutions(KCS) 1000 Bearcat Way Suite 105 Morrisville NC 27560 Phone : 919-342-3318 Required Experience and Skills: • JAVA consultants 8+ years of ...

KCS

Java Developer

Richmond, VA

$50.50 - $65.25/hr

Talent Acquisition Executive Keshav Consulting Solutions(KCS) 1000 Bearcat Way Suite 105 Morrisville NC 27560 Phone : 919-342-3318 Required Experience and Skills: JAVA consultants 8+ years of ...

KCS

Java Architect

Morrisville, NC

$59 - $79.50/hr

Technical Recruiter Keshav Consulting Solutions(KCS) 1000 Bearcat Way Suite 105 Morrisville NC 27560 Phone : 9197992219 Additional Information All your information will be kept confidential according ...

KCS

Java Architect

Morrisville, NC · On-site

$59 - $79.50/hr

Technical Recruiter Keshav Consulting Solutions(KCS) 1000 Bearcat Way Suite 105 Morrisville NC 27560 Phone : 9197992219 Additional Information All your information will be kept confidential according ...

Kinney Construction, LLC

Be Seen First

Heavy Equipment Field Mechanic

Flagstaff, AZ · On-site

Kinney Construction, LLC (KCS Civil) is seeking a skilled Heavy Equipment Field Technician to join our team. The ideal candidate will have a strong background in maintaining and repairing various ...

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All JobsKcs Jobs

Kcs information

See salary details

$21.5K

$87.6K

$127K

How much do kcs jobs pay per year?

As of Jun 9, 2026, the average yearly pay for kcs in the United States is $87,573.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,500.00 and $100,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Knowledge-Centered Support (KCS) Specialist, and why are they important?

To thrive as a KCS Specialist, you need a solid background in knowledge management, technical support processes, and ideally a certification in KCS practices. Familiarity with knowledge management systems such as ServiceNow, Salesforce Knowledge, or Atlassian Confluence, as well as KCS v6 certification, is typically required. Strong analytical thinking, collaborative skills, and effective communication set outstanding KCS Specialists apart. These competencies are crucial for continuously improving knowledge bases, enabling efficient support, and driving organizational learning.

What are KCS (Knowledge-Centered Service) roles?

KCS, or Knowledge-Centered Service, refers to a methodology used in customer service and support environments to capture, structure, and reuse knowledge as part of the workflow. Individuals working in KCS roles are responsible for documenting solutions to customer issues, maintaining the knowledge base, and ensuring information is up to date and accessible to both customers and staff. KCS practitioners help organizations improve efficiency, reduce repeated inquiries, and enhance customer satisfaction by making information readily available. These roles often include knowledge authors, coaches, and managers who guide the KCS process and promote its adoption within the organization.

What is the difference between Kcs vs Network Technician?

AspectKcsNetwork Technician
Required CertificationsCompTIA A+, Network+, Cisco CCNACompTIA A+, Network+, Cisco CCNA
Work EnvironmentIT support, help desk, technical troubleshootingNetwork setup, maintenance, troubleshooting in various environments
Industry UsageIT services, tech support, cybersecurityTelecommunications, IT infrastructure, enterprise networks

Both Kcs and Network Technicians require similar certifications and work in IT support and network environments. While Kcs may focus more on technical support and troubleshooting, Network Technicians often specialize in network installation and maintenance. They are both essential roles in IT industries, with overlapping skills but different primary responsibilities.

How does a KCS (Knowledge-Centered Service) role typically collaborate with other teams to improve knowledge sharing within an organization?

In a KCS role, professionals frequently collaborate with support, product, and training teams to ensure that knowledge is accurately captured, maintained, and shared across the organization. They participate in regular meetings to align knowledge management practices with organizational goals and facilitate knowledge transfer between departments. This collaborative approach not only helps resolve customer issues more efficiently but also fosters a culture of continuous improvement and learning. Effective communication and teamwork are essential for identifying knowledge gaps and streamlining the creation and updating of knowledge articles.
More about Kcs jobs
What cities are hiring for Kcs jobs? Cities with the most Kcs job openings:
What states have the most Kcs jobs? States with the most job openings for Kcs jobs include:
What job categories do people searching Kcs jobs look for? The top searched job categories for Kcs jobs are:
Kcs jobs near you
Infographic showing various Kcs job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 84% In-person, 3% Hybrid, and 13% Remote job distribution, with an average salary of $87,573 per year, or $42.1 per hour.
KCS (Knowledge Centered Service) Enablement Expert

KCS (Knowledge Centered Service) Enablement Expert

MariaDB plc

Remote

Full-time, Contractor

Medical, Life, Retirement, PTO

Posted 28 days ago

Job description

MariaDB is making a big impact on the world. Whether you're checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout - MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.
The Opportunity
We're looking for a KCS Enablement Specialist in a contract position with a passion for knowledge sharing and technical enablement to champion Knowledge-Centered Service (KCS®) practices across our open-source database support organization. In this role, you'll be responsible for enabling support, engineering, and community teams to effectively capture and share knowledge that supports faster issue resolution, improves customer experience, and empowers our user community. You will work closely with support engineers, technical writers, DBAs, and community contributors to embed a knowledge-first culture that aligns with the unique demands of the open-source ecosystem.
Responsibilities
KCS Program Enablement
  • Champion the adoption of KCS v6 practices across technical support and field engineering teams.
  • Design and deliver KCS onboarding, role-based training, and continuous education programs.
  • Support KCS Contributor, Publisher, and Coach development paths.

Knowledge Workflow Optimization
  • Establish and streamline workflows for knowledge capture during support and engineering interactions.
  • Align tooling (e.g., ticketing and knowledge base systems) with KCS practices to support seamless content creation and reuse.
  • Identify gaps and pain points in current knowledge sharing processes and propose improvements.

Quality & Governance
  • Monitor the health of the knowledge base: article relevance, reuse, accuracy, and findability.
  • Collaborate with DB experts and support leads to ensure content reflects current open-source database best practices.
  • Establish quality standards and review processes specific to database content (e.g., troubleshooting, performance tuning, replication issues).

Metrics & Insights
  • Track and report KCS metrics (e.g., article reuse, contribution rates, time to publish, self-service success).
  • Deliver insights on adoption progress and impact on support KPIs (case deflection, resolution time, CSAT).

Collaboration
  • Partner with documentation, product, and community teams to align knowledge efforts across channels (internal KB, public docs, forums, GitHub).
  • Work with contributors from the open-source community to ensure knowledge is shared back when appropriate

Qualifications
  • 3+ years of experience in technical support enablement, knowledge management, or support operations in a technical or open-source environment.
  • Strong knowledge of KCS v6 methodology (KCS Practices or Coach certification preferred).
  • Exposure to open-source databases such as PostgreSQL, MySQL, MariaDB, MongoDB, or similar.
  • Experience with knowledge management platforms (e.g., Confluence, Salesforce Knowledge, ServiceNow, Guru).
  • Proven ability to deliver effective training and coaching to technical teams.
  • Excellent communication, facilitation, and project coordination skills.

Bonus Experience and Skills
  • Direct contributions to or experience working with open-source communities.
  • Hands-on experience with database troubleshooting, architecture, or performance tuning.
  • Experience leading KCS programs in fast-growing SaaS or open-source organizations.
  • Familiarity with DevOps workflows, CI/CD, or containerized database deployments.

Location
Remote - US
What's in It for You?
Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. You'll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities.
Compensation
The annual anticipated U.S. base salary range for this full-time position is $80,000-$100,000, plus bonus. Actual salaries may vary and fall outside of this range depending on factors such as a candidate's qualifications, geographic location, skills, experience, and competencies. Salaries for candidates outside the U.S. will vary based on local compensation structures.
In addition, we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than the job description as posted. Salary is one component of MariaDB's total rewards package. We provide a competitive benefits package additional benefits includes health insurance, life, and disability insurance, funds toward professional development resources, Flexible Paid Time Off (FPTO), paid holidays, 401 (k), and parental leave, a massive degree of flexibility and freedom, just to name a few!
Salaries for candidates outside the U.S. will vary based on local compensation structures.
How to Apply
If you are interested in this position, please submit your application along with your CV/Resume through our ATS Greenhouse on our MariaDB Careers site.
  • At MariaDB we celebrate the diverse experiences and perspectives of our employees because this drives innovation and success. MariaDB is an equal opportunity employer dedicated to creating a welcoming and inclusive workplace for everyone.
  • MariaDB does not sponsor work visas or relocation.
  • MariaDB is committed to providing accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
  • MariaDB will not accept agency resumes without a prior contractual agreement with HR. Please do not forward resumes to any recruiting alias or employee directly. MariaDB is not responsible for paying any fees associated with any unsolicited submitted CV/Resumes.

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