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Kcs Jobs (NOW HIRING)

West Virginia K-12 Jobs

Substitute Custodian

Charleston, WV · On-site

$14.50 - $19.50/hr

Complies with KCS Policies. * Moves furniture and equipment and assists in special events or presentations. * Receives permission from building principal/supervisor to work in excess of 40 hours per ...

Marathon TS

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Service Desk Technician

Herndon, VA · On-site

$20 - $24/hr

This role is responsible for resolving a higher volume of incidents at first contact by leveraging advanced troubleshooting techniques, knowledge-centered support (KCS), and automation tools. Key ...

Keolis Transit America

Materials Manager

Somerville, MA

$85K - $100K/yr

Demonstrates committment to the KCS principles of Employee Engagement, Operational Excellence, Safety & Security, and Economic Performance in all aspects of warehouse and inventory operations. * Lead ...

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Kcs information

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$21.5K

$87.6K

$127K

How much do kcs jobs pay per year?

As of Jul 16, 2026, the average yearly pay for kcs in the United States is $87,573.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,500.00 and $100,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Knowledge-Centered Support (KCS) Specialist, and why are they important?

To thrive as a KCS Specialist, you need a solid background in knowledge management, technical support processes, and ideally a certification in KCS practices. Familiarity with knowledge management systems such as ServiceNow, Salesforce Knowledge, or Atlassian Confluence, as well as KCS v6 certification, is typically required. Strong analytical thinking, collaborative skills, and effective communication set outstanding KCS Specialists apart. These competencies are crucial for continuously improving knowledge bases, enabling efficient support, and driving organizational learning.

What are KCS (Knowledge-Centered Service) roles?

KCS, or Knowledge-Centered Service, refers to a methodology used in customer service and support environments to capture, structure, and reuse knowledge as part of the workflow. Individuals working in KCS roles are responsible for documenting solutions to customer issues, maintaining the knowledge base, and ensuring information is up to date and accessible to both customers and staff. KCS practitioners help organizations improve efficiency, reduce repeated inquiries, and enhance customer satisfaction by making information readily available. These roles often include knowledge authors, coaches, and managers who guide the KCS process and promote its adoption within the organization.

What is the difference between Kcs vs Network Technician?

AspectKcsNetwork Technician
Required CertificationsCompTIA A+, Network+, Cisco CCNACompTIA A+, Network+, Cisco CCNA
Work EnvironmentIT support, help desk, technical troubleshootingNetwork setup, maintenance, troubleshooting in various environments
Industry UsageIT services, tech support, cybersecurityTelecommunications, IT infrastructure, enterprise networks

Both Kcs and Network Technicians require similar certifications and work in IT support and network environments. While Kcs may focus more on technical support and troubleshooting, Network Technicians often specialize in network installation and maintenance. They are both essential roles in IT industries, with overlapping skills but different primary responsibilities.

How does a KCS (Knowledge-Centered Service) role typically collaborate with other teams to improve knowledge sharing within an organization?

In a KCS role, professionals frequently collaborate with support, product, and training teams to ensure that knowledge is accurately captured, maintained, and shared across the organization. They participate in regular meetings to align knowledge management practices with organizational goals and facilitate knowledge transfer between departments. This collaborative approach not only helps resolve customer issues more efficiently but also fosters a culture of continuous improvement and learning. Effective communication and teamwork are essential for identifying knowledge gaps and streamlining the creation and updating of knowledge articles.
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Kcs jobs near you
Sr. Engineer II - Software Design

Sr. Engineer II - Software Design

Karma Automotive, Inc.

Irvine, CA • On-site

$130K - $172K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Description
Sr. Engineer II - Software Design
The Sr. Engineer II - Software Design is responsible for designing, developing, testing, and managing Karma's connected backend telematics system, Karma Cloud Services (KCS). KCS encompasses the back-office systems powering Karma Connect, including Karma's Vehicle Data Management (VDM) and Over-the-Air (OTA) services platforms, which will redefine the experience of owning a Karma automobile both today and tomorrow.
You'll be responsible for the development and maintenance of the fundamental systems powering all of Karma's connected vehicle platforms. This will include the full application lifecycle, from creating server-side logic, databases, and APIs, to writing and debugging code, along with designing scalable microservices and architectures, to ongoing performance and reliability optimizations and system validation.
As one of Karma's longest-running KCS services, our VDM solution collects fundamental operational and performance data from our connected vehicles. You'll also be working with cross-functional teams to analyze this data to detect vehicle issues and help us make informed product decisions. We're looking for someone who is up to the challenge of leading our big data analysis efforts and researching, exploring, and introducing AI / ML to our systems to transform the way Karma operates.
Responsibilities (include, but are not limited to):
  • Lead software development and manage KCS systems which support over-the-air software updates, remote diagnostics, and telematics functionalities.
  • Write efficient and optimized code in programming languages like Java, Python, SQL, and shell scripts.
  • Design, develop, and monitor secure RESTful APIs hosted on AWS to support mobile and desktop clients.
  • Maintain KCS database systems and assist Aftersales department with customer data retrieval.
  • Collaborate with cross-functional teams to integrate data solutions with existing systems and applications, including SAP, and debug issues.
  • Implement data security and privacy measures to protect sensitive information and comply with regulatory requirements.
  • Lead KCS testing and collaborate with QA team to ensure system functionality, accuracy, reliability, and performance in client-server environment.
  • Design, develop, and implement scalable and efficient data processing pipelines using Big Data technologies such as Hadoop, Spark, or Kafka
  • Build and maintain data warehouses, data lakes, and data marts to store and organize structured and unstructured data.
  • Design and develop data models, schemas, and structures to support business analytics and reporting requirements.
  • Develop and implement machine learning algorithms to enhance AI capabilities.
  • Research and implement AI technologies and frameworks.
  • Recommend solutions and strategies by comparing advantages and disadvantages of alternative implementations.
  • Compile and analyze data and processes to troubleshoot problems and identify areas for improvement.
  • Document technical specifications, deployment procedures, and operational guidelines.
  • Communicate regularly with stakeholders, project managers, quality assurance teams, and other developers regarding progress on long-term technology roadmap.
  • Participate in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
  • Other duties, as assigned.

Required Qualifications:
  • Bachelor's degree in Computer Science or a related field.
  • 7-10 years of relevant professional experience
  • Proven experience in writing highly secure web applications, web design, core AWS web-enabling technologies, RESTful API design, and database design / management
  • UI/UX, big data analysis, data processing frameworks, backend architectures, machine learning, and some AI experience desired
  • Familiarity with agile development methodologies, version control systems, microservices architecture, DevOps practices, and tools for continuous integration and deployment
  • Strong experience with specific languages, such as Java, Python, SQL, and shell scripts
  • Familiarity with JavaScript, typescript, and web frameworks (Angular or React) are highly desired.
  • Strong understanding of the web development cycle and programming techniques and tools
  • Excellent problem-solving skills and analytical thinking, with the ability to troubleshoot complex issues.
  • Strong communication and collaboration skills, with the ability to work effectively both independently and in cross-functional teams.
  • Excellent project and time management skills.

Physical Requirements:
Note: The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee should have the:
  • Ability to frequently use or operate a computer, mouse, and/or other office productivity machinery, such as a calculator, copy machine, computer printer, etc.
  • Ability to frequently use hand(s) for repetitive actions (grasping and fine manipulation).
  • Ability to frequently walk or move - to regularly move about inside the office.
  • Ability to frequently see or detect, identify, recognize, or assess surroundings while in the office.
  • Ability to occasionally bend, kneel, crouch, turn, and stoop.
  • Ability to frequently sit or be stationary for extended continuous periods of time.
  • Ability to stand for occasional periods of time.
  • Ability to occasionally lift and/or push/pull up to 20 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing their job.
Total Rewards (Benefits, Perks & Compensation)
Benefits & Perks:
In addition to our competitive compensation, you will also be eligible for the following at Karma:
  • Medical Plan choices include HMO, PPO & HDHP (High-Deductible Health Plan)
  • Dental & Vision Plans
  • Health Savings Account & Flexible Spending Account
  • Employee Health & Well-Being Program Events
  • Company Paid Basic Life & AD&D Insurance
  • 401(k) with Employer Match
  • Relocation Assistance (if applicable)
  • Employee Assistance Program (EAP)
  • Sick Time, Vacation time and Personal Floaters
  • Paid Holidays including Company's Annual Year End Shutdown
  • Karma Cares Program (Monthly lunch & breakfast)
  • Work life Balance (Flexible and Hybrid Work Schedule)
  • Employee Driving Program
  • Pre-taxed Commuter Benefits & much more!

Compensation:
$125,000 - 140,000 /annual salary. Compensation will vary DOE.
At Karma, our base pay is one part of our total rewards package.
Compensation offered may vary on multiple factors, including market location, education, skills and experience. The total compensation package for this position may also include other elements dependent on the position being offered.
Karma Automotive, Inc. is an equal employment opportunity (EEO) employer. We do not discriminate on the basis of age, race, gender identity and expression, color, sexual orientation, marital status, pregnancy or related conditions (including breastfeeding), national origin/ancestry, religion, military/veteran status, genetic information, citizenship status, intersectionality or any other characteristic and group protected by applicable law. Karma Automotive, Inc complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a physical or mental disability. Valid driver's license may be required based on essential duties.

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