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Kcs Jobs in Tennessee (NOW HIRING)

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Kcs information

See Tennessee salary details

$19.5K

$79.5K

$115.3K

How much do kcs jobs pay per year?

As of Aug 30, 2026, the average yearly pay for kcs in Tennessee is $79,483.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,800.00 and $90,800.00 per year, depending on experience, location, and employer.

What is a KCS?

KCS, or Knowledge-Centered Service, refers to a methodology used in customer service and support environments to capture, structure, and reuse knowledge as part of the workflow. Individuals working in KCS roles are responsible for documenting solutions to customer issues, maintaining the knowledge base, and ensuring information is up to date and accessible to both customers and staff. KCS practitioners help organizations improve efficiency, reduce repeated inquiries, and enhance customer satisfaction by making information readily available. These roles often include knowledge authors, coaches, and managers who guide the KCS process and promote its adoption within the organization.

How does a KCS typically collaborate with other teams to improve knowledge sharing within an organization?

In a KCS role, professionals frequently collaborate with support, product, and training teams to ensure that knowledge is accurately captured, maintained, and shared across the organization. They participate in regular meetings to align knowledge management practices with organizational goals and facilitate knowledge transfer between departments. This collaborative approach not only helps resolve customer issues more efficiently but also fosters a culture of continuous improvement and learning. Effective communication and teamwork are essential for identifying knowledge gaps and streamlining the creation and updating of knowledge articles.

What are the key skills and qualifications needed to thrive as a KCS specialist, and why are they important?

To thrive as a KCS Specialist, you need a solid background in knowledge management, technical support processes, and ideally a certification in KCS practices. Familiarity with knowledge management systems such as ServiceNow, Salesforce Knowledge, or Atlassian Confluence, as well as KCS v6 certification, is typically required. Strong analytical thinking, collaborative skills, and effective communication set outstanding KCS Specialists apart. These competencies are crucial for continuously improving knowledge bases, enabling efficient support, and driving organizational learning.

What is the difference between Kcs vs Network Technician?

AspectKcsNetwork Technician
Required CertificationsCompTIA A+, Network+, Cisco CCNACompTIA A+, Network+, Cisco CCNA
Work EnvironmentIT support, help desk, technical troubleshootingNetwork setup, maintenance, troubleshooting in various environments
Industry UsageIT services, tech support, cybersecurityTelecommunications, IT infrastructure, enterprise networks

Both Kcs and Network Technicians require similar certifications and work in IT support and network environments. While Kcs may focus more on technical support and troubleshooting, Network Technicians often specialize in network installation and maintenance. They are both essential roles in IT industries, with overlapping skills but different primary responsibilities.

What are popular job titles related to Kcs jobs in Tennessee?

For Kcs jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Kcs jobs in Tennessee look for?

The top searched job categories for Kcs jobs in Tennessee are:

What cities in Tennessee are hiring for Kcs jobs?

Cities in Tennessee with the most Kcs job openings:

Kcs jobs near you
Infographic showing various Kcs job openings in Tennessee as of August 2026, with employment types broken down into 88% Full Time, 7% Part Time, and 5% Contract. Highlights an 90% Physical, 5% Hybrid, and 5% Remote job distribution, with an average salary of $79,483 per year, or $38.2 per hour.

Senior Technical Account Manager

Nashville, TN • On-site

Relativity
See more jobs at Relativityexternal

$134K - $202K/yr

Other

Posted 14 days ago

Job description

Posting Type

Remote/Hybrid

Job Overview

TheTechnical Account Management Teamproactively supportsour customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products. As a member of the Technical Account Management Team, theTechnical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and KPIs.
The TAM is responsible for developing an account plan and strategy for leveraging the Relativity platform to achieve the customers' desired objectives. The TAM performs ongoing technical account oversight and manages the technical relationship with the customer. In this role you will be required to work cross-functionally and apply critical thinking skills to solve problems and guide internal stakeholders to appropriate solutions for our business and customers.
This role requires prior Relativity experience.

Job Description and Requirements

  • Developa strong understanding of projectsimpactingyour service area andensuringservice impact is minimized
  • Help guide the resolution ofcriticalcustomerincidents
  • Leadtechnical success plansto ensure customers have a positiveand successfulexperienceusing Relativity
  • Be accountable for the quality of Serviceprovided; ensuring future demand from growth and projects is understood and factored into capacity planningforcustomers
  • Intherole of an SME, work collaboratively with cross-functional teams to enhance the product and createa bettercustomer experience across multiple verticals
  • Drive internal service review meetings covering performance, service improvements,quality,and process
  • Partner with other senior level team membersinProduct,and Engineering as needed to troubleshoot and resolve customer incidents
  • When interacting with ourcustomers, takethe initiativetoprovidethe bestpracticeson theuse ofRelativity
  • Maintain the flexibility to work othertime framesas needed or requested
  • Commitment to and consistent demonstration of core company values
  • Contributeto and follow Knowledge-Centered Support (KCS) processes and best practices
  • Exhibit subject matter expert (SME) knowledge inRelativity
  • Relativity Certified Administratorrequired
  • Abilitytravel10% of the time for customer engagements.

Preferred Qualifications

  • Provenexperience with SQL and Windows platform, and/orexperience troubleshooting complextechnical issuesacross the enterprise.

  • Strongwritten and verbal communication skills

  • Ability to work efficiently under pressure, drive projects to completion and meet deadlines.

  • Ability to manage multiple projects simultaneouslyand prioritize based on company and teamobjectives.

  • Meticulous attention to detail.

  • Experience working inaSaaS,IaaSand/orHybridenvironments

  • Experience with and knowledge of e-discovery industry and products.

  • ITIL Certification

  • Relativity Expert

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$134,000 and $202,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills:

Business Intelligence (BI), Communication, Data Analysis, Database Management, Data Governance, Data Visualization, Information Retrieval, Legal Analysis, Legal Research, Natural Language

Apply