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Kcs Jobs in Tennessee (NOW HIRING)

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Kcs information

See Tennessee salary details

$19.5K

$79.5K

$115.3K

How much do kcs jobs pay per year?

As of Aug 8, 2026, the average yearly pay for kcs in Tennessee is $79,483.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,800.00 and $90,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a KCS specialist, and why are they important?

To thrive as a KCS Specialist, you need a solid background in knowledge management, technical support processes, and ideally a certification in KCS practices. Familiarity with knowledge management systems such as ServiceNow, Salesforce Knowledge, or Atlassian Confluence, as well as KCS v6 certification, is typically required. Strong analytical thinking, collaborative skills, and effective communication set outstanding KCS Specialists apart. These competencies are crucial for continuously improving knowledge bases, enabling efficient support, and driving organizational learning.

What is a KCS?

KCS, or Knowledge-Centered Service, refers to a methodology used in customer service and support environments to capture, structure, and reuse knowledge as part of the workflow. Individuals working in KCS roles are responsible for documenting solutions to customer issues, maintaining the knowledge base, and ensuring information is up to date and accessible to both customers and staff. KCS practitioners help organizations improve efficiency, reduce repeated inquiries, and enhance customer satisfaction by making information readily available. These roles often include knowledge authors, coaches, and managers who guide the KCS process and promote its adoption within the organization.

What is the difference between Kcs vs Network Technician?

AspectKcsNetwork Technician
Required CertificationsCompTIA A+, Network+, Cisco CCNACompTIA A+, Network+, Cisco CCNA
Work EnvironmentIT support, help desk, technical troubleshootingNetwork setup, maintenance, troubleshooting in various environments
Industry UsageIT services, tech support, cybersecurityTelecommunications, IT infrastructure, enterprise networks

Both Kcs and Network Technicians require similar certifications and work in IT support and network environments. While Kcs may focus more on technical support and troubleshooting, Network Technicians often specialize in network installation and maintenance. They are both essential roles in IT industries, with overlapping skills but different primary responsibilities.

How does a KCS typically collaborate with other teams to improve knowledge sharing within an organization?

In a KCS role, professionals frequently collaborate with support, product, and training teams to ensure that knowledge is accurately captured, maintained, and shared across the organization. They participate in regular meetings to align knowledge management practices with organizational goals and facilitate knowledge transfer between departments. This collaborative approach not only helps resolve customer issues more efficiently but also fosters a culture of continuous improvement and learning. Effective communication and teamwork are essential for identifying knowledge gaps and streamlining the creation and updating of knowledge articles.
What are popular job titles related to Kcs jobs in Tennessee? For Kcs jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Kcs jobs in Tennessee look for? The top searched job categories for Kcs jobs in Tennessee are:
What cities in Tennessee are hiring for Kcs jobs? Cities in Tennessee with the most Kcs job openings:
Kcs jobs near you
Infographic showing various Kcs job openings in Tennessee as of August 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $79,483 per year, or $38.2 per hour.

Kidney Care Specialist

Fresenius Medical Care

Nashville, TN • On-site

Full-time

Re-posted 24 days ago

Fresenius Medical Care rating

6.8

Company rating: 6.8 out of 10

Based on 1,325 frontline employees who took The Breakroom Quiz

490th of 887 rated healthcare providers

Job description

PURPOSE AND SCOPE:
The Kidney Care Specialist (KCS) supports patients with Chronic Kidney Disease (CKD) and End Stage Renal Disease (ESRD) by driving early education adoption, care navigation, and engagement through a combination of field-based physician and community outreach and virtual patient support. This role bridges the gap between diagnosis and informed treatment choice, ensuring patients receive timely, consistent education and support across the kidney care continuum. Deployment may vary by market need and may include field-based, virtual, or hybrid responsibilities.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
  • Provide virtual care navigation to CKD and ESRD patients regarding kidney disease progression, treatment options (including home modalities and transplantation), and self-management strategies using approved digital platforms.
  • Conduct scheduled and on-demand virtual or in-person patient interactions (video, phone, and electronic communication) to assess patient needs, readiness, barriers, and preferences.
  • Collaborate with nephrologists, advanced practice providers, care teams, and internal partners to support coordinated patient care and appropriate referrals.
  • Build and maintain strong working relationships with nephrologists, advanced practice providers, clinical managers, care coordinators, and practice staff to support aligned Kidney Care Advocate and value-based care objectives.
  • Partner with internal stakeholders (KCA leadership, Value Based Care Health teams, operations, clinical, and market development) to ensure consistent messaging, coordinated workflows, and patient follow-through.
  • Serve as a trusted resource to referring practices by providing timely communication, education updates, and patient status as appropriate
  • Document patient interactions, education provided, and outcomes accurately and timely in designated systems (e.g., Salesforce, EMR, or other approved platforms).
  • Support referral workflows by ensuring patients are appropriately educated, tracked, and followed through the kidney care continuum.
  • Utilize virtual tools, dashboards, and reports to track patient engagement, outcomes, and program performance, escalating concerns as appropriate.
  • Participate in the development, evaluation, and continuous improvement of virtual education materials, documentation, and on-demand content.
  • Maintain up-to-date knowledge of kidney disease, treatment modalities, and Fresenius Kidney Care programs to ensure consistent, compliant education.
  • Identify patient barriers to care (social, logistical, educational) and connect patients with appropriate internal or external resources.
  • Support quality, safety, and compliance initiatives by adhering to all regulatory, privacy, and documentation standards.
  • Participate in team meetings, training sessions, and performance reviews as required.
  • Support patients longitudinally, reinforcing education, and navigating next steps in collaboration with the care team.
  • Perform other related duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS:
  • Role may be field-based, virtual, or hybrid depending on market needs.
  • Field-based roles may require extensive local or regional travel.
  • Valid driver's license with reliable transportation and the ability to travel extensively within the assigned market.
  • Travel to regional business units, corporate meetings, and on-site training will be required.
  • Extensive regional travel to physician groups, healthcare locations, and associate home base.
  • Must be willing to work occasionally in the evening and weekends, as needed.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • Prolonged periods of sitting and computer use.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

SUPERVISION:
  • No direct supervisory responsibilities.
  • Works under the guidance of Kidney Care leadership and in close collaboration with clinical and operational teams.

EDUCATION AND REQUIRED CREDENTIALS:
  • High School diploma or G.E.D. required; 3-5 years clinical background preferred
  • Relevant licensure or certification preferred, as applicable.

EXPERIENCE AND SKILLS:
  • Minimum 1-3 years of experience in kidney care, chronic disease management, or related healthcare fields.
  • Experience working with CKD, ESRD, dialysis, or chronic disease populations preferred.
  • Prior experience delivering virtual or telephonic patient education is strongly preferred.
  • Strong communication skills with the ability to explain complex clinical concepts in a clear, patient-friendly manner.
  • Demonstrated ability to engage patients remotely and build trust in a virtual environment.
  • Strong organizational and time-management skills with the ability to manage a virtual caseload.
  • Proficiency in Microsoft Office applications and experience with CRM systems (e.g., Salesforce) and/or EMRs.
  • Excellent verbal and written communication and presentation skills.
  • Comfort with digital platforms, virtual meeting tools, and data-driven workflows.
  • Valid driver's license with reliable transportation and the ability to travel within the assigned market.
  • Ability to work autonomously but collaboratively on a team
Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors

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About Fresenius Medical Care

Sourced by ZipRecruiter

We are a Team of more than 70,000 with one guiding Principle Patients First. This promise starts with providing the most comprehensive care for people living with Chronic Kidney Disease and extends to Innovative Solutions that are redefining Healthcare and setting the industry standard. From evolving home Dialysis and Patient education programs to improving patient care to providing World Class Research and Data driven insights. Our vertically integrated network tirelessly seeks new ways to improve the quality of our Patients' lives. We believe each of us can make an impact and together we can change an industry. Our Mission is to Provide Superior care that improves the quality of life of every patient, every day, setting the standard by which others in the Healthcare Industry are judged. And none of us does it alone. We bring together the brightest minds in kidney care to Dream, Research, and Innovate.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Waltham, MA, US

Year founded

1996

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