Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation Our Deloitte ... Coaching junior team members, contributing to team development, and supporting Deloitte ...
Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation Our Deloitte ... Coaching junior team members, contributing to team development, and supporting Deloitte ...
Carl's Jr. Shift Leader (8512)
Tigard, OR · On-site
Plan, organize and implement all daily operational routines and activities, monitor and maintain ... A robust Management Training Program * Medical and dental insurance available for those who qualify
Carl's Jr. Shift Leader (8512)
Tigard, OR · On-site
Plan, organize and implement all daily operational routines and activities, monitor and maintain ... A robust Management Training Program * Medical and dental insurance available for those who qualify
Plan, organize and implement all daily operational routines and activities, monitor and maintain ... A robust Management Training Program * Medical and dental insurance available for those who qualify
Plan, organize and implement all daily operational routines and activities, monitor and maintain ... A robust Management Training Program * Medical and dental insurance available for those who qualify
Plan, organize and implement all daily operational routines and activities, monitor and maintain ... A robust Management Training Program * Medical and dental insurance available for those who qualify
Plan, organize and implement all daily operational routines and activities, monitor and maintain ... A robust Management Training Program * Medical and dental insurance available for those who qualify
Plan, organize and implement all daily operational routines and activities, monitor and maintain ... A robust Management Training Program * Medical and dental insurance available for those who qualify
Plan, organize and implement all daily operational routines and activities, monitor and maintain ... A robust Management Training Program * Medical and dental insurance available for those who qualify
Plan, organize and implement all daily operational routines and activities, monitor and maintain ... A robust Management Training Program * Medical and dental insurance available for those who qualify
Plan, organize and implement all daily operational routines and activities, monitor and maintain ... A robust Management Training Program * Medical and dental insurance available for those who qualify
Carl's Jr. Shift Leader (7591)
Canby, OR · On-site
Plan, organize and implement all daily operational routines and activities, monitor and maintain ... A robust Management Training Program * Medical and dental insurance available for those who qualify
Carl's Jr. Shift Leader (7591)
Canby, OR · On-site
Plan, organize and implement all daily operational routines and activities, monitor and maintain ... A robust Management Training Program * Medical and dental insurance available for those who qualify
Carl's Jr. Shift Leader (8104)
Tigard, OR · On-site
Plan, organize and implement all daily operational routines and activities, monitor and maintain ... A robust Management Training Program * Medical and dental insurance available for those who qualify
Carl's Jr. Shift Leader (8104)
Tigard, OR · On-site
Plan, organize and implement all daily operational routines and activities, monitor and maintain ... A robust Management Training Program * Medical and dental insurance available for those who qualify
Plan, organize and implement all daily operational routines and activities, monitor and maintain ... A robust Management Training Program * Medical and dental insurance available for those who qualify
Plan, organize and implement all daily operational routines and activities, monitor and maintain ... A robust Management Training Program * Medical and dental insurance available for those who qualify
Plan, organize and implement all daily operational routines and activities, monitor and maintain ... A robust Management Training Program * Medical and dental insurance available for those who qualify
Plan, organize and implement all daily operational routines and activities, monitor and maintain ... A robust Management Training Program * Medical and dental insurance available for those who qualify
Plan, organize and implement all daily operational routines and activities, monitor and maintain ... A robust Management Training Program * Medical and dental insurance available for those who qualify
Plan, organize and implement all daily operational routines and activities, monitor and maintain ... A robust Management Training Program * Medical and dental insurance available for those who qualify
Plan, organize and implement all daily operational routines and activities, monitor and maintain ... A robust Management Training Program * Medical and dental insurance available for those who qualify
Plan, organize and implement all daily operational routines and activities, monitor and maintain ... A robust Management Training Program * Medical and dental insurance available for those who qualify
Plan, organize and implement all daily operational routines and activities, monitor and maintain ... A robust Management Training Program * Medical and dental insurance available for those who qualify
Plan, organize and implement all daily operational routines and activities, monitor and maintain ... A robust Management Training Program * Medical and dental insurance available for those who qualify
Carl's Jr. Shift Leader (7339)
Gresham, OR · On-site
$43K - $58K/yr
Plan, organize and implement all daily operational routines and activities, monitor and maintain ... A robust Management Training Program * Medical and dental insurance available for those who qualify
Carl's Jr. Shift Leader (7339)
Gresham, OR · On-site
$43K - $58K/yr
Plan, organize and implement all daily operational routines and activities, monitor and maintain ... A robust Management Training Program * Medical and dental insurance available for those who qualify
Plan, organize and implement all daily operational routines and activities, monitor and maintain ... A robust Management Training Program * Medical and dental insurance available for those who qualify
Plan, organize and implement all daily operational routines and activities, monitor and maintain ... A robust Management Training Program * Medical and dental insurance available for those who qualify
Plan, organize and implement all daily operational routines and activities, monitor and maintain ... A robust Management Training Program * Medical and dental insurance available for those who qualify
Plan, organize and implement all daily operational routines and activities, monitor and maintain ... A robust Management Training Program * Medical and dental insurance available for those who qualify
Plan, organize and implement all daily operational routines and activities, monitor and maintain ... A robust Management Training Program * Medical and dental insurance available for those who qualify
Plan, organize and implement all daily operational routines and activities, monitor and maintain ... A robust Management Training Program * Medical and dental insurance available for those who qualify
Carl's Jr. Shift Leader (7127)
Tigard, OR · On-site
Plan, organize and implement all daily operational routines and activities, monitor and maintain ... A robust Management Training Program * Medical and dental insurance available for those who qualify
Carl's Jr. Shift Leader (7127)
Tigard, OR · On-site
Plan, organize and implement all daily operational routines and activities, monitor and maintain ... A robust Management Training Program * Medical and dental insurance available for those who qualify
Plan, organize and implement all daily operational routines and activities, monitor and maintain ... A robust Management Training Program * Medical and dental insurance available for those who qualify
Plan, organize and implement all daily operational routines and activities, monitor and maintain ... A robust Management Training Program * Medical and dental insurance available for those who qualify
Plan, organize and implement all daily operational routines and activities, monitor and maintain ... A robust Management Training Program * Medical and dental insurance available for those who qualify
Plan, organize and implement all daily operational routines and activities, monitor and maintain ... A robust Management Training Program * Medical and dental insurance available for those who qualify
Junior Operations Manager information
See Portland, OR salary details
$20.1K - $26.8K
4% of jobs
$26.8K - $33.5K
7% of jobs
$38.5K is the 25th percentile. Wages below this are outliers.
$33.5K - $40.1K
18% of jobs
$40.1K - $46.8K
14% of jobs
The median wage is $49.7K / yr.
$46.8K - $53.4K
17% of jobs
$59K is the 75th percentile. Wages above this are outliers.
$53.4K - $60.1K
19% of jobs
$60.1K - $66.7K
10% of jobs
$66.7K - $73.4K
6% of jobs
$73.4K - $80K
2% of jobs
$80K - $86.7K
1% of jobs
$86.7K - $93.3K
2% of jobs
$20.1K
$55.6K
$93.3K
How much do junior operations manager jobs pay per year?
As of Aug 22, 2026, the average yearly pay for junior operations manager in Portland, OR is $55,636.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $61,000.00 per year, depending on experience, location, and employer.
What are the main responsibilities of a junior operations manager?
A Junior Operations Manager is responsible for supporting the daily operations of a business or department. Their tasks typically include coordinating workflows, monitoring performance metrics, assisting with process improvements, and ensuring compliance with company policies. They often collaborate with various teams to streamline procedures and help resolve operational issues. The role also involves reporting on operational performance and supporting senior management in implementing strategic initiatives.
What are the key skills and qualifications needed to thrive as a junior operations manager?
To thrive as a Junior Operations Manager, you need a solid understanding of business operations, basic project management, and analytical thinking, often supported by a bachelor's degree in business or a related field. Familiarity with ERP systems, workflow management tools, and proficiency in Microsoft Excel are highly valuable, and certification in Lean or Six Sigma can be advantageous. Strong organizational, problem-solving, and interpersonal communication skills help you collaborate effectively and manage daily operational challenges. These competencies enable efficient process management and team coordination, driving operational success and continuous improvement.
What are some common challenges faced by junior operations managers, and how can they overcome them?
Junior Operations Managers often encounter challenges such as balancing multiple priorities, managing time effectively, and adapting to rapidly changing processes. It can also be a learning curve to understand complex workflows and coordinate with cross-functional teams. To overcome these challenges, it's important to develop strong organizational skills, seek mentorship from senior team members, and actively communicate with colleagues to ensure alignment on goals and expectations. Embracing feedback and being proactive in problem-solving can also help Junior Operations Managers grow and excel in their roles.
What is the difference between Junior Operations Manager vs Operations Coordinator?
| Aspect | Junior Operations Manager | Operations Coordinator |
|---|---|---|
| Responsibilities | Oversees daily operations, manages teams, implements process improvements | Supports operational activities, coordinates schedules, assists with administrative tasks |
| Required Skills | Leadership, problem-solving, basic management skills | Organizational skills, communication, multitasking |
| Qualifications | Bachelor's degree, some experience in operations or management | High school diploma or equivalent, relevant experience preferred |
| Work Environment | Supervisory role, often in office or warehouse settings | Support role, typically in office or retail environments |
In summary, a Junior Operations Manager typically has more leadership responsibilities and requires management skills, while an Operations Coordinator focuses on supporting operational tasks and coordination. Both roles are essential in ensuring smooth business operations but differ in scope and level of responsibility.
What does a junior operations manager do?
A junior operations manager assists in overseeing daily business operations, coordinating between departments, and implementing processes to improve efficiency. They often handle tasks such as scheduling, data analysis, and supporting senior managers, typically requiring strong organizational and communication skills. This role provides foundational experience in operations management and may involve using tools like spreadsheets or management software.
What's the average pay for a junior operations manager?
The average salary for a junior operations manager typically ranges from $45,000 to $65,000 per year, depending on the industry, location, and level of experience. Entry-level roles may start lower, while those with relevant certifications or skills in project management tools can earn higher wages.
What are the most commonly searched types of Operations Manager jobs in Portland, OR?
The most popular types of Operations Manager jobs in Portland, OR are:
What are popular job titles related to Junior Operations Manager jobs in Portland, OR?
For Junior Operations Manager jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Junior Operations Manager jobs in Portland, OR look for?
The top searched job categories for Junior Operations Manager jobs in Portland, OR are:
What cities near Portland, OR are hiring for Junior Operations Manager jobs?
Cities near Portland, OR with the most Junior Operations Manager job openings:
Full-time
Re-posted 29 days ago
Deloitte rating
8.2
Based on 92 frontline employees who took The Breakroom Quiz
45th of 151 rated financial services
Job description
Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. You will work at the intersection of business transformation, operations, technology, and AI, helping clients assess current-state service models, define future-state capabilities, and implement solutions that improve performance and reduce cost.
You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service personalization, and AI-powered service innovation. This role requires a leader who can move seamlessly from executive-level discussions to detailed problem-solving, solution design, and delivery execution.
Key responsibilities include:
- Leading contact center operations and transformation engagements for Power, Utilities & Renewables clients
- Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics
- Designing future-state operating models that improve efficiency, scalability, resiliency, service quality, and customer satisfaction
- Developing transformation strategies that leverage digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, knowledge management, process redesign, and workforce optimization
- Helping clients use AI, analytics, and customer data to improve service performance, personalize interactions, reduce handle time, increase containment, improve first-contact resolution, and support better decision-making
- Supporting the design and implementation of contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service platforms
- Leading digital service transformation efforts to modernize customer engagement across contact center, digital, and assisted-service channels
- Managing multiple teams and workstreams, while driving high-quality delivery, measurable client impact, and strong team performance
- Building trusted client relationships and collaborating across Deloitte's cross-functional teams, including operations, technology, AI, data, industry, and delivery specialists, to deliver integrated solutions
- Coaching junior team members, contributing to team development, and supporting Deloitte's collaborative, client-focused culture
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of relevant experience in contact center operations, customer service transformation, or management consulting/advisory, including significant experience focused on contact center strategy, operations, and transformation engagements
- 4+ years of experience leading multiple project teams and workstreams simultaneously, with responsibility for delivery quality, team performance, and client outcomes
- 2+ years of experience serving Power, Utilities & Renewables clients, with an understanding of customer operations, service environments, and industry-specific business challenges
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience working in, leading, or advising large-scale contact center environments supporting 500+ agents.
- Experience with contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service tools.
- Experience leveraging AI, automation, digital self-service, analytics, and personalization capabilities to improve customer service performance and reduce operating costs.
- Experience with Salesforce.
- Experience with Genesys, Five9, NICE, AWS, or similar cloud-based contact center and customer service platforms.
- Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, and value realization frameworks.
- PMP, Six Sigma, Lean, Agile, or related certificationli>
- Master of Business Administration or other relevant advanced degree.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. You will work at the intersection of business transformation, operations, technology, and AI, helping clients assess current-state service models, define future-state capabilities, and implement solutions that improve performance and reduce cost.
You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service personalization, and AI-powered service innovation. This role requires a leader who can move seamlessly from executive-level discussions to detailed problem-solving, solution design, and delivery execution.
Key responsibilities include:
- Leading contact center operations and transformation engagements for Power, Utilities & Renewables clients
- Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics
- Designing future-state operating models that improve efficiency, scalability, resiliency, service quality, and customer satisfaction
- Developing transformation strategies that leverage digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, knowledge management, process redesign, and workforce optimization
- Helping clients use AI, analytics, and customer data to improve service performance, personalize interactions, reduce handle time, increase containment, improve first-contact resolution, and support better decision-making
- Supporting the design and implementation of contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service platforms
- Leading digital service transformation efforts to modernize customer engagement across contact center, digital, and assisted-service channels
- Managing multiple teams and workstreams, while driving high-quality delivery, measurable client impact, and strong team performance
- Building trusted client relationships and collaborating across Deloitte's cross-functional teams, including operations, technology, AI, data, industry, and delivery specialists, to deliver integrated solutions
- Coaching junior team members, contributing to team development, and supporting Deloitte's collaborative, client-focused culture
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of relevant experience in contact center operations, customer service transformation, or management consulting/advisory, including significant experience focused on contact center strategy, operations, and transformation engagements
- 4+ years of experience leading multiple project teams and workstreams simultaneously, with responsibility for delivery quality, team performance, and client outcomes
- 2+ years of experience serving Power, Utilities & Renewables clients, with an understanding of customer operations, service environments, and industry-specific business challenges
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience working in, leading, or advising large-scale contact center environments supporting 500+ agents.
- Experience with contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service tools.
- Experience leveraging AI, automation, digital self-service, analytics, and personalization capabilities to improve customer service performance and reduce operating costs.
- Experience with Salesforce.
- Experience with Genesys, Five9, NICE, AWS, or similar cloud-based contact center and customer service platforms.
- Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, and value realization frameworks.
- PMP, Six Sigma, Lean, Agile, or related certificationli>
- Master of Business Administration or other relevant advanced degree.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicab...
About Deloitte
Sourced by ZipRecruiter
Industry
Finance and insurance and business management consulting
Company size
10,000+ Employees
Headquarters location
Orlando, FL, US