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Junior Helpdesk Jobs in Springfield, MO (NOW HIRING)

Wilson & Company

Senior Traffic Engineer

Springfield, MO · On-site

$140K/yr

Mentor junior staff and foster a collaborative work environment. * Promote company initiatives and ... Guided by our purpose, we help clients move from concept to completion, transforming unused spaces ...

Wilson & Company

Senior Traffic Engineer

Springfield, MO · On-site

$140K/yr

Mentor junior staff and foster a collaborative work environment. * Promote company initiatives and ... Guided by our purpose, we help clients move from concept to completion, transforming unused spaces ...

Isabel's House

Volunteer Coordinator

Springfield, MO · On-site

... and help cultivate an engaged volunteer community that supports children and families in need ... Support the activities of Isabel's House Junior Board and youth volunteer initiatives. * Foster ...

Luxus

Senior Structural Project Manager

Springfield, MO · On-site

$85K - $116K/yr

... helping grow our client base and regional presence. This role combines technical excellence ... Supervise and mentor junior engineers, EITs, designers, and BIM staff. * Conduct technical reviews ...

Luxus

Senior Structural Project Manager

Springfield, MO · On-site

$85K - $116K/yr

... helping grow our client base and regional presence. This role combines technical excellence ... Supervise and mentor junior engineers, EITs, designers, and BIM staff. * Conduct technical reviews ...

Luxus

Senior Structural Project Manager

Springfield, MO · On-site

$85K - $116K/yr

... helping grow our client base and regional presence. This role combines technical excellence ... Supervise and mentor junior engineers, EITs, designers, and BIM staff. * Conduct technical reviews ...

Wilson & Company

Survey Crew Chief

Springfield, MO

Provide training, guidance, and mentorship to junior surveyors to enhance their skills and ... Guided by our purpose, we help clients move from concept to completion, transforming unused spaces ...

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Junior Helpdesk information

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How much do junior helpdesk jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for junior helpdesk in Springfield, MO is $21.06, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.61 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a junior helpdesk?

To thrive as a Junior Helpdesk, you need a basic understanding of computer hardware, software troubleshooting, and customer support, often supported by a relevant IT certification or coursework. Familiarity with ticketing systems like Jira or ServiceNow, as well as remote access tools, is typically required. Strong communication, patience, and problem-solving abilities set outstanding candidates apart. These skills ensure efficient resolution of user issues and help maintain smooth IT operations within an organization.

What is a junior helpdesk?

Junior Helpdesk roles involve providing first-level technical support to users experiencing issues with their computers, software, or network systems. Responsibilities typically include answering support tickets, troubleshooting basic IT problems, and escalating more complex issues to senior staff. Junior Helpdesk professionals also assist with setting up new equipment, maintaining records, and offering guidance to users to resolve common technical problems. This entry-level position is a great starting point for those seeking a career in IT support.

What is the difference between Junior Helpdesk vs Helpdesk Technician?

AspectJunior HelpdeskHelpdesk Technician
Required CredentialsHigh school diploma or equivalent; some certifications (e.g., CompTIA A+)High school diploma; often holds certifications like CompTIA A+ or Network+
Work EnvironmentEntry-level support in IT departments, helpdesk support centersSimilar environment, providing technical support to end-users
Employer & Industry UsageCommon in IT support teams across various industriesStandard role in IT service desks, customer support, and internal tech teams

The main difference between Junior Helpdesk and Helpdesk Technician lies in experience level and scope. Junior Helpdesk roles are typically entry-level, focusing on basic troubleshooting and support, while Helpdesk Technicians may have more experience and handle more complex issues. Both roles are essential in IT support, often overlapping in responsibilities but distinguished by skill level and experience.

What are some common challenges faced by junior helpdesk professionals, and how can they effectively address them?

Junior Helpdesk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and balancing multiple tasks at once. To address these challenges, it's important to develop strong organizational and time management skills, actively seek guidance from more experienced team members, and continuously expand technical knowledge through training and documentation. Maintaining clear communication with users and collaborating closely with IT colleagues also helps ensure timely and effective problem resolution.

What are the most commonly searched types of Helpdesk jobs in Springfield, MO?

The most popular types of Helpdesk jobs in Springfield, MO are:

What are popular job titles related to Junior Helpdesk jobs in Springfield, MO?

For Junior Helpdesk jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Junior Helpdesk jobs in Springfield, MO look for?

The top searched job categories for Junior Helpdesk jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Junior Helpdesk jobs?

Cities near Springfield, MO with the most Junior Helpdesk job openings:

Junior Helpdesk jobs near you
Infographic showing various Junior Helpdesk job openings in Springfield, MO as of August 2026, with employment types broken down into 87% Full Time, 8% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $43,797 per year, or $21.1 per hour.

Duck Creek Developer II

Next Level Solutions

Springfield, MO

Full-time

Retirement, PTO

Posted 5 days ago

Job description

We're looking to grow our Duck Technology Development Team!

Are you ready to take your Duck Creek expertise to the next level? If you're passionate about technology, enjoy solving complex problems, and thrive in a collaborative environment, this could be the opportunity for you.

As a Duck Creek Developer II – Billing, you'll play a key role in developing and supporting custom applications designed to enhance Duck Creek products and services. You'll build on your existing development foundation while taking on increasingly complex Billing configuration and integration efforts, using Duck Creek's proprietary tools alongside industry-standard code management systems.

But this isn't a role where you'll be coding in isolation. You'll work closely with Analysts, Developers, Technical Leads, Architects, Business and Quality SMEs, and Project Leadership to understand business requirements, develop effective solutions, and help plan future capabilities that align with client strategies.

You'll bring your expertise in the Duck Creek Billing Platform, including Author, Express, Server, User Admin, Billing, and Billing Integration. You'll also have opportunities to put your skills in ManuScript, SQL, APIs, C#, SOAP, REST, and other technologies to work while tackling complex customer issues and contributing to high-quality solutions.

And as you grow, you'll have the opportunity to help others grow, too. You'll provide guidance and mentorship to junior-level team members, participate in code reviews, and share your knowledge across the team—all while continuing to develop your own skills as you work toward a Senior Developer role.

What's in it for you? The chance to work on challenging client solutions, expand your Duck Creek expertise, collaborate with talented professionals, and make a meaningful impact on both our projects and the people around you.

So, if you're ready to take your Duck Creek career to the next level, apply now!

*We know you care about benefits and perks, so feel free to scroll down to that section, and then scroll back up to learn more about this role.

What You'll Do:

  • Engage with clients and internal stakeholders to understand their needs, ask thoughtful questions, and deliver high-quality work.

  • Develop customized Duck Creek Billing solutions through ManuScript configuration, including more complex components and integrations.

  • Apply your knowledge of the Duck Creek Billing Product, including Author, Express, Server, User Admin, Billing, and Billing Integration.

  • Develop and optimize SQL-based queries to support Billing development and troubleshooting.

  • Investigate and resolve complex customer issues, collaborating with senior developers when appropriate.

  • Assist with planning and designing solutions that align future capabilities with client functional and technical strategies.

  • Participate in code reviews to support quality and consistency across the development team.

  • Follow department coding standards and software development best practices.

  • Collaborate with cross-functional teams throughout the software development lifecycle, including within an Agile environment.

  • Use available tools and technology, including AI, to improve efficiency and accuracy.

  • Provide guidance, mentorship, and support to junior-level team members.

  • Continue developing your technical expertise while contributing to the growth and development of those around you.

What You'll Bring:

  • 3–5 years of industry experience or equivalent training.

  • At least 3 years of experience with Duck Creek Billing or related Duck Creek product lines, including development experience with Duck Creek Toolsets. Industry training may substitute for Duck Creek experience in some cases.

  • Proficient to advanced knowledge of the Duck Creek Billing Product, including Author, Express, Server, User Admin, Billing, and Billing Integration.

  • Thorough understanding of Duck Creek ManuScript components and the ability to translate business needs into ManuScript Inheritance structures and technical components.

  • Hands-on experience with Duck Creek Author, including Fields, Pages, Forms, and Tables.

  • Hands-on experience with Duck Creek debugging tools, including TraceMonitor, ExampleUtil (including TSV), Data Tester, and Processing Exceptions.

  • Experience using Duck Creek Skins.

  • Experience using C#-based custom business objects.

  • Proficiency using the Duck Creek API.

  • Experience using Duck Creek Anywhere.

  • Experience with SOAP and REST APIs.

  • Experience with multiple Duck Creek product versions.

  • Experience with XML or a similar programming language.

  • Experience with SQL Server, including Stored Procedures, Triggers, User Defined Functions/Types, Cursors, and XQueries.

  • Experience with Billing Services, including Scheduled Activities and Async Queue.

  • Proficient use of source control.

  • Experience with project management and issue-tracking systems such as ADO/JIRA.

  • Understanding of the methods, timing, and reasons behind versioning.

  • Microsoft Office 365 experience is required.

  • Full knowledge of the software development lifecycle, including an Agile environment.

  • Excellent written and verbal communication skills with strong attention to detail.

  • Highly motivated, team-oriented, and a self-starter.

  • Ability to work independently and effectively in a team environment.

  • Strong organizational, prioritization, and time-management skills.

  • Ability to mentor and support junior-level team members.

  • Bachelor's degree or higher in Business or Computer Information Systems preferred, although relevant work experience will be considered.

Working Conditions:

  • Full-time position, primarily Monday through Friday, 8:00 AM to 5:00 PM local time.

  • Ability to work outside of primary hours as needed.

  • Remote opportunity or the option to work from one of our offices in Springfield, MO; San Juan, Puerto Rico; or Tegucigalpa, Honduras.

  • Ability to travel as needed.

Why Join Duck Technology?

Bring your technical expertise, curiosity, and collaborative spirit to a team where you can continue to grow. As a Developer II – Billing, you'll have the opportunity to work on challenging Duck Creek solutions, learn from experienced technical professionals, and share your knowledge with teammates.

We're looking for people who take ownership, enjoy solving complex problems, and want to make an impact. You'll have the opportunity to expand your technical capabilities, mentor junior developers, collaborate across disciplines, and continue building the skills needed to advance toward a Senior Developer role.

If you're looking for a role where you can put your Duck Creek Billing expertise to work while continuing to learn and grow, we'd love to hear from you!

The Benefits & Perks:

  • Competitive salary package with an annual bonus

  • Comprehensive and inclusive health benefits

  • Flexible working arrangements

  • Opportunities for internal advancement and career development

  • Relaxed office environment with casual dress code

  • Company sponsored activities and team building events

  • PTO & paid company holidays

  • Traditional & Roth 401k with a 5% company match

  • Physical and mental wellness program