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Junior Desktop Support Engineer Jobs in Rochester, NY

IT Support Analyst

Rochester, NY ยท On-site

$65K - $65K/yr

You'll troubleshoot desktop, end-user, and Microsoft 365 problems for our traditional IT services customers, escalate to Engineering when needed, and build foundational AWS cloud support skills as ...

IT Support Analyst

Rochester, NY ยท On-site

$65K - $65K/yr

You'll troubleshoot desktop, end-user, and Microsoft 365 problems for our traditional IT services customers, escalate to Engineering when needed, and build foundational AWS cloud support skills as ...

Bridge Project Engineer

Rochester, NY ยท Hybrid

$95K - $135K/yr

Description Bridge Project Engineer (PE) - Rochester, NY Civil / Structural, Bridge Design, Load ... Comfort mentoring junior staff, supporting technical development, documenting assumptions, and ...

Senior Engineer- Mechanical

Rochester, NY ยท On-site

$95K - $135K/yr

Mentor junior engineers and support project technical leadership Qualifications and Experience * Bachelor's degree in mechanical or related engineering discipline required * Professional Engineer (PE ...

Handle escalated IT issues from Level 1 support, performing in-depth troubleshooting for desktops, laptops, servers, printers, and specialized peripherals used in manufacturing and engineering.

Showing results 41-60

Junior Desktop Support Engineer information

See Rochester, NY salary details

$33.1K

$70.8K

$108K

How much do junior desktop support engineer jobs pay per year?

As of Aug 7, 2026, the average yearly pay for junior desktop support engineer in Rochester, NY is $70,842.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,900.00 and $78,900.00 per year, depending on experience, location, and employer.

What is the difference between Junior Desktop Support Engineer vs Help Desk Technician?

AspectJunior Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL Foundation
Work EnvironmentOn-site, technical support for hardware/software issuesHelp desk, remote support, customer interaction
Industry UsageIT services, corporate environmentsIT support, customer service roles

Both roles involve troubleshooting and supporting computer systems, but Junior Desktop Support Engineers typically handle more technical hardware and software issues on-site, while Help Desk Technicians often provide remote support and customer service. The roles overlap in certifications and work environments, but differ in daily tasks and interaction levels.

What are some common challenges faced by junior desktop support engineers in their first year, and how can they overcome them?

Junior Desktop Support Engineers often encounter challenges such as managing multiple support requests simultaneously, learning to troubleshoot a wide variety of hardware and software issues, and adapting to rapidly changing technologies. To overcome these, it's helpful to develop strong organizational skills, actively seek mentorship from senior team members, and make use of internal documentation and knowledge bases. Regularly communicating with users and colleagues can also help build confidence and improve problem-solving efficiency over time.

What does a junior desktop support engineer do?

A Junior Desktop Support Engineer is responsible for assisting users with technical issues related to computers, software, and network access. Their main duties include troubleshooting hardware and software problems, installing and configuring operating systems, and ensuring that all workstations function smoothly. They often provide support in-person, over the phone, or via remote tools, and may also help maintain inventory and documentation. Junior Desktop Support Engineers work under the supervision of more experienced IT staff and are essential to keeping office technology running efficiently.

What are the key skills and qualifications needed to thrive as a junior desktop support engineer?

To thrive as a Junior Desktop Support Engineer, you need foundational knowledge in computer hardware, operating systems, troubleshooting, and a relevant IT qualification such as CompTIA A+ or equivalent experience. Familiarity with remote desktop tools, ticketing systems, and common enterprise software like Windows, macOS, and Microsoft Office is typically expected. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are vital for maintaining smooth IT operations and ensuring end-user productivity within an organization.
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What cities near Rochester, NY are hiring for Junior Desktop Support Engineer jobs? Cities near Rochester, NY with the most Junior Desktop Support Engineer job openings:
Infographic showing various Junior Desktop Support Engineer job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $70,842 per year, or $34.1 per hour.

Senior Specialist, Electrical Engineer (RF Design)

L3Harris Technologies

Rochester, NY โ€ข On-site

$92K - $171K/yr

Full-time

Medical, Retirement, PTO

This job post hasย expired 1 day ago.ย Applications are no longer accepted.


Job description

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Senior Specialist, Electrical Engineer (RF Design)

Job Code: 37719

Job Location: Rochester, NY

Job Schedule:5/8: Employees work 8 hours per day, 5 days a week

Job Description:

As a member of the Product Support Engineering team, you will be tasked with investigating a variety of problems related to: RF/Analog circuitry, assembly, SMT and test. A comprehensive knowledge and understanding of radio transmitter and receiver design is required. You will collaborate across multifunctional teams to diagnose problems to component level, determining solutions via simulation and experimentation and implementing corrective actions. You will be tasked with leading and mentoring junior engineers, being the go-to person for all things RF. In addition, the successful candidate will work closely with the RF design teams to design out obsolete or long lead components

Typical tasks include:

  • Mentoring and guiding junior staff, assisting them as they investigate problems and perform simulations. Leading investigations and coordinating tasks. Detailing design tradeoffs and ensuring that the product's performance is aligned with the product specification and industry standards.
  • Mitigating component shortages through qualifying alternatives or redesigning circuits and sub-assemblies.
  • Working with design engineering and manufacturing teams to introduce new designs into manufacturing.
  • Working with design engineering to make necessary circuit changes prior to and during the launch of new products.
  • Troubleshooting units, modules, and assemblies to the component level, and implementing changes to reduce failures.
  • Improving product performance and implementing cost improvements outlining design tradeoffs and risks.

Essential Functions:

  • Hardware troubleshooting ability including analog and RF components and circuits.
  • Ability to design and conduct engineering experiments and act upon test results.
  • Design and analysis of circuits and components utilizing ADS, Matlab, and various design and simulation tools. Hold training session with junior staff regarding simulations, actual bench measurements, and how to reconcile the differences between the models and the circuit design.
  • Ability to use typical lab equipment: Oscilloscope, DMM, Spectrum & Network Analyzers, and signal generators.
  • Able to analyze designs and communicate technical information to support staff.
  • Ability to obtain a US Security Clearance.

Qualifications:

  • Bachelor's Degree and minimum 7 years of prior relevant experience. Graduate Degree and a minimum of 9 years of prior related experience. In lieu of a degree, minimum of 11 years of prior related experience.
  • A high-level RF knowledge, and design and troubleshoot experience is required.

Preferred Additional Skills:

  • Electrical engineering degree.
  • Experience with tactical Radio and Power Amplifier HW.
  • Experience troubleshooting to component level.
  • Working knowledge of LabVIEW, ADS and Jira.

In compliance with pay transparency requirements, the salary range for this role in New York State is $92,500 - $171,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.

#LI-MA1

L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.

Employment Type: Full-Time