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Junior Desktop Support Engineer Jobs in Illinois

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Desktop Support / End User Support / System Engineer Duration: Long Term Location: Mokena, IL ( Onsite Role) Please call me on 732 979 2323 to discuss rate PRIMARY PURPOSE OF POSITION: To be ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Desktop Support / End User Support / System Engineer Duration: Long Term Location: Mokena, IL ( Onsite Role) Please call me on 732 979 2323 to discuss rate PRIMARY PURPOSE OF POSITION: To be ...

GTN Technical Staffing

Be Seen First

Desktop Support Engineer

Moline, IL · On-site

$28 - $32/hr

Imaging devices, including desktops, laptops, and other devices as needed. * Install, configure, troubleshoot infrastructure - server/network devices. * Handle IT shipping/receiving and dispatch of ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Role: End User Support / Desktop Support Duration: Longterm Location: Mokena, IL ( Onsite Role) PRIMARY PURPOSE OF POSITION: To be technical lead and provide day-to-day operational supports of ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Desktop Support / End User Support Duration: Longterm Location: Mokena, IL ( Onsite Role) Immediate Start PRIMARY PURPOSE OF POSITION: To be technical lead and provide day-to-day operational supports ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

End User Support / Desktop Support Duration: Longterm Location: Mokena, IL ( Onsite Role) Immediate Start PRIMARY PURPOSE OF POSITION: To be technical lead and provide day-to-day operational supports ...

University of Utah

Desktop Support Engineers

Campus, IL · On-site

$52.50K - $57.50K/yr

Desktop Support Engineer, I: Requires a bachelor's (or equivalency) + 2 years of directly related work experience or a master's (or equivalency) degree. Preferences Continuously demonstrated ability ...

University of Utah

Desktop Support Engineers

Campus, IL · On-site

$52.50K - $57.50K/yr

Desktop Support Engineer, I: Requires a bachelor's (or equivalency) + 2 years of directly related work experience or a master's (or equivalency) degree. Preferences Continuously demonstrated ability ...

University of Utah

Desktop Support Engineers

Campus, IL

$52.50K - $57.50K/yr

Desktop Support Engineer, I: Requires a bachelor's (or equivalency) + 2 years of directly related work experience or a master's (or equivalency) degree. Preferences Continuously demonstrated ability ...

JConnect Infotech

Desktop Engineer

Chicago, IL · On-site

Deliver hands-on support for a range of hardware including PCs, laptops, and peripherals in a mixed ... Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk ...

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Junior Desktop Support Engineer information

See Illinois salary details

$32.5K

$69.6K

$106.1K

How much do junior desktop support engineer jobs pay per year?

As of May 28, 2026, the average yearly pay for junior desktop support engineer in Illinois is $69,575.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Junior Desktop Support Engineer, and why are they important?

To thrive as a Junior Desktop Support Engineer, you need foundational knowledge in computer hardware, operating systems, troubleshooting, and a relevant IT qualification such as CompTIA A+ or equivalent experience. Familiarity with remote desktop tools, ticketing systems, and common enterprise software like Windows, macOS, and Microsoft Office is typically expected. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are vital for maintaining smooth IT operations and ensuring end-user productivity within an organization.

What are some common challenges faced by Junior Desktop Support Engineers in their first year, and how can they overcome them?

Junior Desktop Support Engineers often encounter challenges such as managing multiple support requests simultaneously, learning to troubleshoot a wide variety of hardware and software issues, and adapting to rapidly changing technologies. To overcome these, it's helpful to develop strong organizational skills, actively seek mentorship from senior team members, and make use of internal documentation and knowledge bases. Regularly communicating with users and colleagues can also help build confidence and improve problem-solving efficiency over time.

What does a Junior Desktop Support Engineer do?

A Junior Desktop Support Engineer is responsible for assisting users with technical issues related to computers, software, and network access. Their main duties include troubleshooting hardware and software problems, installing and configuring operating systems, and ensuring that all workstations function smoothly. They often provide support in-person, over the phone, or via remote tools, and may also help maintain inventory and documentation. Junior Desktop Support Engineers work under the supervision of more experienced IT staff and are essential to keeping office technology running efficiently.

What is the difference between Junior Desktop Support Engineer vs Help Desk Technician?

AspectJunior Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL Foundation
Work EnvironmentOn-site, technical support for hardware/software issuesHelp desk, remote support, customer interaction
Industry UsageIT services, corporate environmentsIT support, customer service roles

Both roles involve troubleshooting and supporting computer systems, but Junior Desktop Support Engineers typically handle more technical hardware and software issues on-site, while Help Desk Technicians often provide remote support and customer service. The roles overlap in certifications and work environments, but differ in daily tasks and interaction levels.

What are the most commonly searched types of Desktop Support Engineer jobs in Illinois? The most popular types of Desktop Support Engineer jobs in Illinois are:
What are popular job titles related to Junior Desktop Support Engineer jobs in Illinois? For Junior Desktop Support Engineer jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Junior Desktop Support Engineer jobs in Illinois look for? The top searched job categories for Junior Desktop Support Engineer jobs in Illinois are:
What cities in Illinois are hiring for Junior Desktop Support Engineer jobs? Cities in Illinois with the most Junior Desktop Support Engineer job openings:
Junior Desktop Support Engineer jobs near you
Desktop Support Engineer :- Chicago, IL(Onsite)

Desktop Support Engineer :- Chicago, IL(Onsite)

E-Solutions

Chicago, IL • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Role :- Desktop Support Engineer
Location :- Chicago, IL(Onsite)
MacOS and JAMF experience is mandatory
Job description :-
We are seeking a skilled Desktop Support Engineer to provide technical support and maintenance for end-user devices, including Windows and macOS systems. The role involves managing the complete system lifecycle, troubleshooting network issues, and supporting identity and access management tools such as Okta.
Key Responsibilities
End-User Support
  • Provide L1/L2 technical support for desktops, laptops, and mobile devices
  • Troubleshoot hardware and software issues across Windows and macOS platforms
  • Support users via tickets, calls, and remote tools
Windows & macOS Administration
  • Install, configure, and maintain Windows and macOS systems
  • Manage OS upgrades, patches, and security updates
  • Handle Active Directory, Group Policy, and system configurations
System Lifecycle Management
  • Manage end-to-end device lifecycle (procurement, deployment, maintenance, and decommissioning)
  • Perform device imaging, provisioning, and asset tracking
  • Ensure compliance with company security and IT policies
Network Support
  • Diagnose and resolve LAN/Wi-Fi/VPN connectivity issues
  • Basic troubleshooting of switches, routers, and firewalls
  • Coordinate with network teams for escalations
Identity & Access Management (Okta)
  • Manage user accounts, SSO, MFA, and access provisioning via Okta
  • Troubleshoot login, authentication, and access-related issues
  • Support onboarding/offboarding processes
Security & Compliance
  • Ensure endpoint security, antivirus, and encryption compliance
  • Support audits and security reviews
  • Follow ITIL processes and documentation standards
Required Skills
  • Strong knowledge of Windows (10/11) and macOS
  • Experience with Okta (SSO, MFA, user lifecycle)
  • Understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
  • Experience with Active Directory and endpoint management tools
  • Knowledge of device imaging and deployment tools (SCCM, Intune, JAMF)
  • Strong troubleshooting and problem-solving skills

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