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Junior Customer Success Manager Remote Jobs in Rochester, NY

CaterTrax

Chief Technology Officer

Rochester, NY · On-site +1

The company is hybrid but qualified remote applicants are encouraged to apply. ESSENTIAL DUTIES AND ... Customer Success. * Financial acumen: Manages technology budgets, vendor contracts, and build-vs ...

HMG Careers

Sales Coordinator Remote

Churchville, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Consultant Remote

Spencerport, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

New

HMG Careers

Remote Sales Representative

Rochester, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Walworth, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Holley, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Brockport, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Consultant Remote

Newark, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

New

HMG Careers

Sales Coordinator Remote

Retsof, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Port Gibson, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Newark, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Rochester, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Honeoye Falls, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Spencerport, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Brockport, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Junior Customer Success Manager Remote information

See Rochester, NY salary details

$18.7K

$51.8K

$86.8K

How much do junior customer success manager remote jobs pay per year?

As of Aug 12, 2026, the average yearly pay for junior customer success manager remote in Rochester, NY is $51,762.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,500.00 and $56,700.00 per year, depending on experience, location, and employer.

What does a junior customer success manager do when working remotely?

A Junior Customer Success Manager working remotely is responsible for supporting customers, ensuring they get the most value from a company's products or services, and helping resolve any issues they encounter. This typically involves onboarding new clients, handling customer inquiries via email or video calls, and collaborating with internal teams to address customer needs. Remote Junior Customer Success Managers use digital tools to track customer satisfaction, gather feedback, and proactively help clients achieve their goals. Their primary aim is to build strong relationships that encourage customer retention and loyalty.

What are the key skills and qualifications needed to thrive as a junior customer success manager remote?

To thrive as a Junior Customer Success Manager (Remote), you need strong communication, problem-solving abilities, and a customer-centric mindset, often supported by a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot and experience with customer support platforms are typically required. Proactive relationship-building, adaptability, and effective time management are standout soft skills in this position. These skills are vital for ensuring customer satisfaction, retention, and successful onboarding in a virtual environment.

What are some common challenges faced by junior customer success managers working remotely, and how can they overcome them?

Junior Customer Success Managers working remotely often face challenges such as building strong client relationships without face-to-face interaction, staying aligned with their team, and managing time effectively. To overcome these challenges, it's important to leverage digital communication tools, schedule regular check-ins with both clients and internal teams, and maintain clear documentation of client needs and action items. Proactively seeking feedback and participating in virtual team meetings can also help create a sense of connection and shared purpose.
What are the most commonly searched types of Customer Success Manager Remote jobs in Rochester, NY? The most popular types of Customer Success Manager Remote jobs in Rochester, NY are:
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Junior Customer Success Manager Remote jobs near you
Infographic showing various Junior Customer Success Manager Remote job openings in Rochester, NY as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $51,762 per year, or $24.9 per hour.

VP of Product, B2B SaaS

Pharos Systems International Inc

Rochester, NY • Remote

Full-time

Re-posted 20 days ago

Job description

Do you get more satisfaction from building something yourself than from directing others to build it? And when you spot something that needs fixing, does leaving it alone actually bother you?

About Pharos
Pharos Systems International is the leader in PrintOps, the integrated, cloud-native approach to managing enterprise printing. Our software helps large organizations reduce costs, strengthen security, and support a hybrid workforce. We serve thousands of customers including many Fortune 500 companies, and we have been doing this since 1992.
We are a PE-backed B2B SaaS company in the middle of a meaningful transition, from a legacy on-prem install base to a cloud-native platform. The team is lean, the product is real, and the whitespace ahead of it is significant.

What This Role Is
We are looking for a VP of Product to own Pharos Cloud. That means owning its direction, not just managing its delivery. This person reports directly to the CEO and is expected to bring the ideas, not wait for them. This is not a team-building role. We are looking for a senior individual contributor with executive judgment: someone who wants to do the work, uses AI to extend their output, and produces at a level that would require a larger team any other way. You will not have a team of PMs reporting to you. You will have the access, the authority, and the tools to move fast.
The right person will recognize themselves in these characteristics:
  • You have originated product bets, not responded to them. You saw something, defined it, and drove it, without being asked.
  • You go deep with engineering. You do your homework before technical conversations, ask good questions when you do not know something, and push back when something is not right.
  • You talk to customers directly, regularly, and it changes what you build.
  • You lead with the point. Short, specific, outcome first. You do not make people synthesize a conclusion out of a status update.
  • You are genuinely, specifically using AI in your work today, not as an experiment, but as part of how you produce.
  • You are not a good fit for roles that are primarily about building and managing PM teams. This is a doing role, not a directing role.

What You Will Own
  • Pharos Cloud product strategy, roadmap, and direction, originating plans and recommendations, not waiting for them
  • The company's most important new revenue bets, including our DLP and data egress initiative
  • Ongoing, direct relationships with key enterprise customers, in real conversations that change what gets built
  • The full product development cycle from discovery through launch through iteration
  • Product authority across Engineering, Sales, Customer Success, and Marketing, they come to you
  • The documentation function

What a Strong Background Looks Like
We are not looking for a checklist. We are describing a type of person, and the background that tends to produce that person.
  • 6+ years in B2B SaaS product management with meaningful senior experience
  • Has owned a product through a complete lifecycle, discovery, definition, build, launch, and iteration
  • Has connected product decisions to revenue outcomes: ARR, retention, expansion, or pricing
  • Has worked at a company under 300 people and thrived in a lean, fast-moving environment
  • Evidence of technical depth: has worked directly with engineering on real architecture decisions

What We Offer
  • $175,000 - $180,000 base salary plus $20,000 bonus potential
  • Fully remote (US only)
  • Direct line to the CEO and full product authority from day one
  • A product in market, growing, with significant expansion opportunity ahead
  • A lean team with no bureaucracy and a leadership team that takes product seriously
  • Recognized as a Great Benefits employer by Mployer
  • Named a Top Place to Work by USA Today

Equal Opportunity Employer: Pharos is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, genetics, disability, age, veteran status, or any other protected characteristic under applicable federal, state, or local laws.www.pharos.com

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