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About PHOENIX PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. About ExpressExpress is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app. About BonobosOur Bonobos menswear brand is known for being a style instigator and offering perfect-fit risks through our innovative retail model and personalized experience. Launched online in 2007 with its signature line of chinos, Bonobos now offers a variety of styles available to order online and to try on at any one of our 50 Guideshop locations and at www.bonobos.com. Our Guideshops are in-real-life stores that deliver one-on-one service and expert fit advice. Don't think traditional retail, Bonobos is something you haven't seen before.

POSITION OVERVIEW 

In this role, we are seeking a talented DevOps Engineer for our engineering team with experience to design, implement and scale our technologies, approach, and platform to support our HA systems. Responsible for deploying & maintaining deliverables in all phases of the Software Development Life Cycle (SDLC) by collaborating with business, development & systems engineering teams. Responsibilities include scope definition for infrastructure, infrastructure build out, application environments maintenance, application deployment, application robustness testing through performance testing and continued application support through on-call cadence. Qualified candidates will bring the latest software development, automation and deployment practices.  You will develop systems to accelerate our deployments for a variety of software projects, use your talents and passion to build out complete enterprise systems. Work collaboratively with the developer to automate, deploy, operate, maintain and monitor our systems in multiple data centers.

KEY RESPONSIBILITIES

• Experience working closely with developer along with supporting operations functions within an Agile/Scrum environment
• Responsibility for related application, technology and data scalability and security pertaining to application growth
• Implement the high-quality execution of software products against project plans and delivery commitments
• Establish milestones for infrastructure buildouts, engineering, development, testing and implementation of application environments
• Responsibility for multi-channel software development lifecycle, enhancements/modifications, system configuration, migrations/upgrades, and production support
• Provide support and troubleshooting for all related systems and technologies
• Sound understanding on Cloud related technologies
• Production Operations and support
• Participate in troubleshooting efforts to find the root cause and provide valuable suggestions to prevent this from happening again
• Implement robust application optimization techniques such as CDN, Cloud, and caching techniques
• Build and operate a high performance stable and resilient cloud platform
• Focus on Site Reliability Engineering Practices
• CI/CD Automation: Build and refine pipelines using GitHub Actions and Argo Workflows to support engineering
• Work closely with our cross functional IT and technology partners to ensure system interactions are top notch and to your standard
• Align our technology with business strategy, including scope definition, cost estimations, resource allocation, business requirements, process design, technical specifications, data management, compliance, testing

REQUIRED EXPERIENCE & QUALIFICATIONS

• Education: Bachelor's Degree in Information Technology, Computer Science, Engineering, Business Administration or related field
• Years of Experience: 3 - 5 years
• 3+ years of hands-on experience implementing, operating and maintaining infrastructure for high volume enterprise applications
• 3+ years of experience in distributed system development (design and support of systems with scalability and disaster recovery robustness) to support compute use cases for business requirements
• 3+ years of operations experience with production systems in public cloud environments (GCP preferred)
• Proficient with containerization and cluster management technologies including Kubernetes and Docker
• Deep understanding and hands-on experience with Cloud Native deployment and monitoring tools/technology with expertise in areas like Kubernetes, Helm charts, container based deployment, Service Mesh, Prometheus, Grafana, etc.
• Motivated by a DevOps culture and Site Reliability Engineering concepts

CRITICAL SKILLS & ATTRIBUTES

• Experience in operating systems (Windows, RedHat, CentOS, Amazon Linux), networking (Akamai, Nginx, Apache, AWS/GCP VPC), and/or software (Terraform, Bash, Sh) packages
• Experience integrating monitoring, alerting and reporting tools (NewRelic, Akamai, Grafana, Elasticsearch, Prometheus) with existing and newly developed systems
• 3+ years of cloud engineering and development experience. Must have experience extending and supporting cloud-based systems using Terraform and GCP or AWS
• 3+ years of experience implementing and supporting microservices architecture using containers, with tools such as Docker, AWS ECS or GCP Compute/GKE
• Experience working with database systems such as Cloud SQL, BigQuery, AWS RDS, Oracle SQL, MongoDB & Elasticsearch
• Build CI-CD pipeline for code deployment using Argocd, Argo Workflow, GitHub Actions
• Experience in supporting open-source Web and Application Services (Java, Ruby, PHP, Python, Perl)
• Experience with bash, perl, or other shell scripting required
• Experience with git fundamentals required
• Experience with Level 1 & 2 support, monitoring of customer and business systems and participate in 24/7 on-call support activities
• Experience in SOX / PCI Compliance Preferred
• Retail experience Preferred

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Applicants must be currently authorized to work full-time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H-1B or TN status) for this position.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.