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Ivr Testing Jobs in California (NOW HIRING)

Packet Fusion

CX Specialist

Pleasanton, CA · On-site

Testing, Training & Launch * Strategic Advisory & Client Enablement Required Qualifications: * 3-5+ ... Strong understanding of ACD, IVR, omnichannel routing, QM/WFM * Technical proficiency with REST ...

Prometric

Test Center Manager

San Francisco, CA · On-site

$25/hr

Prometric is a leading provider of technology-enabled testing and assessment solutions to many of ... Operate a DVR, digital camera, telephone system (IVR), and alarm system as and when required.

prometric

Test Center Manager

San Francisco, CA

$21 - $24.75/hr

The job requires TCMs to manage all aspects of the testing facilities, financial practices ... Operate a DVR, digital camera, telephone system (IVR), and alarm system as and when required.

prometric

Test Center Manager

San Francisco, CA · On-site

$21 - $24.75/hr

The job requires TCMs to manage all aspects of the testing facilities, financial practices ... Operate a DVR, digital camera, telephone system (IVR), and alarm system as and when required.

prometric

Test Center Manager

San Francisco, CA · On-site

$21 - $24.75/hr

The job requires TCMs to manage all aspects of the testing facilities, financial practices ... Operate a DVR, digital camera, telephone system (IVR), and alarm system as and when required.

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Ivr Testing information

What is an IVR tester?

An IVR tester is a professional who evaluates Interactive Voice Response (IVR) systems to ensure they function correctly, providing accurate call routing and user prompts. They typically use testing tools and scripts to identify issues and verify system performance before deployment.

What is the job description of an IVR testing?

An IVR testing specialist is responsible for verifying the functionality, usability, and accuracy of interactive voice response systems. This involves creating test cases, executing tests, identifying issues, and ensuring the system responds correctly to user inputs. Knowledge of telephony systems, scripting, and testing tools is essential for this role.

What is ivr testing?

An IVR Testing job involves evaluating an Interactive Voice Response (IVR) system to ensure it functions correctly, providing a seamless experience for users. Testers check call flows, voice prompts, menu navigation, speech recognition, and system integrations. They identify issues like misrouted calls, incorrect responses, or poor audio quality. Automation tools or manual testing methods are used to validate system performance and reliability. The role requires attention to detail, analytical skills, and familiarity with IVR technologies.

What are the key skills and qualifications needed for ivr testing?

To excel in IVR Testing, you should possess strong analytical skills, a solid understanding of telephony systems, and experience with automation and manual testing methodologies, often backed by a degree in computer science or related fields. Familiarity with tools like Genesys, Avaya, or Twilio, knowledge of scripting languages, and experience with test management platforms are commonly required. Strong attention to detail, effective communication, and problem-solving abilities help testers work efficiently with development and QA teams. These competencies are vital to ensure IVR systems operate flawlessly and deliver a positive user experience.

What does someone in ivr testing do?

As an IVR Testing professional, your typical day involves designing and executing test cases to validate IVR functionality, identifying and documenting defects, and ensuring seamless user interactions across multiple call flows. You may also collaborate closely with developers, business analysts, and product owners to clarify requirements and implement test plans. Regular maintenance of automation scripts, regression testing before software releases, and participation in review meetings are also common tasks. This role requires a proactive approach to troubleshooting and continuous communication to help deliver reliable IVR solutions.

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Ivr Testing jobs near you
Infographic showing various Ivr Testing job openings in California as of July 2026, with employment types broken down into 100% Contract. Highlights an 60% In-person, and 40% Remote job distribution.

CX Specialist

Packet Fusion

Pleasanton, CA • On-site

Other

Posted 5 days ago

Job description

CX Specialist

We are seeking a skilled CX Specialist to lead the design, deployment, and integration of modern contact center and cloud communication platforms, with a focus on Zoom Contact Center (ZCC), Zoom Phone, and RingCentral CX. This role is both strategic and hands-on, requiring strong technical expertise and customer-facing experience to deliver scalable, AI-enhanced CX solutions.

Key Responsibilities:
  • Solution Architecture & Discovery
  • Technical Implementation & Configuration
  • Omnichannel Enablement & Routing
  • AI & Virtual Agent Integration
  • Integrations & Automation
  • Analytics & Optimization
  • Testing, Training & Launch
  • Strategic Advisory & Client Enablement
Required Qualifications:
  • 3–5+ years experience implementing CCaaS platforms (Zoom, RingCentral, etc.)
  • Hands-on expertise with ZCC, Zoom Phone, ZVA, AI Companion, and RingCentral routing tools
  • Strong understanding of ACD, IVR, omnichannel routing, QM/WFM
  • Technical proficiency with REST APIs, JSON, Zoom Studio, webhooks, CRM connectors
  • Familiarity with platforms such as Salesforce, ServiceNow, Zendesk, Microsoft Teams
  • Excellent communication skills and experience leading enterprise deployments
Preferred Qualifications:
  • Zoom/RingCentral certifications (e.g., ZCC Implementation Specialist)
  • Experience in regulated industries (healthcare, finance, utilities)
  • Familiarity with cloud platforms (AWS, Azure, GCP), security, and SAML
Technical Focus Areas:
  • CCaaS Admin: Provisioning, SIP, call routing, digital channels
  • AI/Automation: Chatbots, NLU, agent assist, coaching tools
  • Data & Reporting: KPI dashboards, WEM analytics
  • Integration: API-driven workflows, real-time data sync
  • Security: Identity, compliance, and encryption
Travel Requirements:

Up to 10% for hybrid/remote client engagements

Apply