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Ivr Testing Jobs in California (NOW HIRING)

Prometric

Test Center Manager

San Francisco, CA · On-site

$25/hr

Prometric is a leading provider of technology-enabled testing and assessment solutions to many of ... Operate a DVR, digital camera, telephone system (IVR), and alarm system as and when required.

prometric

Test Center Manager

San Francisco, CA · On-site

$21 - $24.75/hr

The job requires TCMs to manage all aspects of the testing facilities, financial practices ... Operate a DVR, digital camera, telephone system (IVR), and alarm system as and when required.

prometric

Test Center Manager

San Francisco, CA

$21 - $24.75/hr

The job requires TCMs to manage all aspects of the testing facilities, financial practices ... Operate a DVR, digital camera, telephone system (IVR), and alarm system as and when required.

prometric

Test Center Manager

San Francisco, CA · On-site

$21 - $24.75/hr

The job requires TCMs to manage all aspects of the testing facilities, financial practices ... Operate a DVR, digital camera, telephone system (IVR), and alarm system as and when required.

Bowhead

Sr. VoIP Communications Engineer

San Diego, CA · On-site

$120K - $150K/yr

Collaborate with government technical teams during pilots, testing cycles, and operational ... Proficiency designing dial plans, IVR flows, queue logic, and call routing policies * Strong ...

Bowhead

Sr. VoIP Communications Engineer

San Diego, CA · On-site

$120K - $150K/yr

Collaborate with government technical teams during pilots, testing cycles, and operational ... Proficiency designing dial plans, IVR flows, queue logic, and call routing policies * Strong ...

NWN Carousel

Senior Engineer - Genesys Cloud

Exeter, CA · On-site +1

$107K - $147K/yr

Configure and implement Genesys Cloud features including voice, digital channels, IVR/Architect ... Cloud, including testing, cutover, and postdeployment stabilization. * Collaborate with ...

ServiceTitan

Voice Operations Engineer

Glendale, CA · On-site +1

Perform interoperability testing when onboarding new telecom solutions, hardware, or carrier ... Experience with PBX and IVR routing concepts in an enterprise or hosted environment. * Bachelor ...

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Ivr Testing information

What is ivr testing?

An IVR Testing job involves evaluating an Interactive Voice Response (IVR) system to ensure it functions correctly, providing a seamless experience for users. Testers check call flows, voice prompts, menu navigation, speech recognition, and system integrations. They identify issues like misrouted calls, incorrect responses, or poor audio quality. Automation tools or manual testing methods are used to validate system performance and reliability. The role requires attention to detail, analytical skills, and familiarity with IVR technologies.

What does someone in ivr testing do?

As an IVR Testing professional, your typical day involves designing and executing test cases to validate IVR functionality, identifying and documenting defects, and ensuring seamless user interactions across multiple call flows. You may also collaborate closely with developers, business analysts, and product owners to clarify requirements and implement test plans. Regular maintenance of automation scripts, regression testing before software releases, and participation in review meetings are also common tasks. This role requires a proactive approach to troubleshooting and continuous communication to help deliver reliable IVR solutions.

What are the key skills and qualifications needed for ivr testing?

To excel in IVR Testing, you should possess strong analytical skills, a solid understanding of telephony systems, and experience with automation and manual testing methodologies, often backed by a degree in computer science or related fields. Familiarity with tools like Genesys, Avaya, or Twilio, knowledge of scripting languages, and experience with test management platforms are commonly required. Strong attention to detail, effective communication, and problem-solving abilities help testers work efficiently with development and QA teams. These competencies are vital to ensure IVR systems operate flawlessly and deliver a positive user experience.

What is an IVR tester?

An IVR tester is a professional who evaluates Interactive Voice Response (IVR) systems to ensure they function correctly, providing accurate prompts and responses. They typically use testing tools and scripts to identify issues, verify call flows, and improve user experience in telephony environments.

What is the job description of an IVR testing?

An IVR testing specialist is responsible for verifying the functionality, usability, and accuracy of interactive voice response systems. This involves creating test cases, executing tests, identifying issues, and ensuring the system responds correctly to user inputs, often using testing tools and scripts. Attention to detail and knowledge of telephony systems are essential for this role.

What are popular job titles related to Ivr Testing jobs in California?

For Ivr Testing jobs in California, the most frequently searched job titles are:

What job categories do people searching Ivr Testing jobs in California look for?

The top searched job categories for Ivr Testing jobs in California are:

Ivr Testing jobs near you
Infographic showing various Ivr Testing job openings in California as of August 2026, with employment types broken down into 1% As Needed, 88% Full Time, 8% Part Time, 2% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Test Center Manager

Prometric

San Francisco, CA • On-site

$25/hr

Full-time

Vision, Retirement

Re-posted 14 days ago

Prometric rating

4.4

Company rating: 4.4 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

478th of 495 rated business services

Job description

About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.
JOB TITLE: Test Center Manager
REPORTS TO: Channel Engagement Manager or Sr. Manager
DEPARTMENT: Test Center
LOCATION: San Francisco, CA
TEST CENTER ADDRESS: 100 California St #105, San Francisco, CA 94111
Please complete this brief questionnaire
What To Expect On First Day(VIDEO)
JOB OVERVIEW
The Test Center Manager (TCM) serves as the face of Prometric in test centers around the world. These professionals are an essential part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams.
Prometric employs more than 600 Test Center Administrators (TCAs) worldwide who are highly respected for their ability to lead and control the computer-based test center environment. The job requires TCMs to manage all aspects of the testing facilities, financial practices, personnel and maintain set policies and guidelines to uphold the highest standard for exam integrity in the world.
PERKS
  • 12 Paid Holidays Off annually based on work schedule and start date
  • No selling or quotas
  • Office setting environment
  • Paid training
  • Sick time prorated based on start date
  • 401K
  • Employee Assistance Program
  • Vision
  • FSA
  • Legal

RESPONSIBILITIES
  • Ensure that the facilities, operations, and performance at the assigned test center consistently meets the standards of Prometric and its testing clients.
  • Plan regular staff schedules and supervise both regular as well as temporary Test Center Administrators
  • Have an understanding of how test center operating costs impact Prometric's key financial and business drivers and performance against corporate metrics
  • Educate staff on the rationale behind the key performance levers for the business and coach staff how to efficiently achieve the targets
  • Supervise security/verification procedures of test candidates arriving for registration, ensuring that identification and confirming eligibility is carried out correctly.
  • Responsible for hiring and training of new Test Center Administrators
  • Review and approve timesheets and expenses for all staff
  • Provide security at the testing facilities by ensuring all locks and security systems are properly used. The TCM is responsible for holding keys to the testing facility
  • Represents the organization with professionalism
  • Has sufficient knowledge of basic technology to resolve common issues
  • File detailed reports on any irregular test center situations or complaints
  • Operate a DVR, digital camera, telephone system (IVR), and alarm system as and when required.
  • Resolve, report or escalate candidate and/or building problems to the appropriate department or manager
  • Engage with property management to maintain a safe and comfortable testing environment
  • Acts as a TCA to administer tests
  • Actively participates in Prometric quality assurance, audit programs and other company initiatives as a team player.
  • Maintain a deep knowledge of policies, practices, and procedures.

QUALIFICATION REQUIREMENTS
EDUCATION
  • High school diploma or equivalent
  • College experience a plus

EXPERIENCE
  • Minimum of two years of customer service experience required (call center, retail, restaurant, etc.)
  • One year of management or supervisory experience required
  • Must be 18 years of age to qualify

SKILLS
  • Ability to communicate with candidates effectively and with professionalism and authority
  • Ability to learn and apply verbal and written operational instructions
  • Ability to make decisions using appropriate situational judgement
  • Ability to write detailed, accurate and professional reports and correspondence
  • Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
  • Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)
  • Availability - Should be flexible to work various days and times including evening and weekends, subject to change according to testing demands.
  • Ability to effectively manage situations that require conflict resolution

PHYSICAL JOB REQUIREMENTS
  • Must be able to bend, stoop, and lift up to 40 pounds
  • Ability to remain in a stationary position for extended periods of time while administering exams
  • Ability to physically move through test room every 8-10 minutes and escort candidates to and from testing room
  • Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the exam
  • Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.

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