Cyara Jobs in California (NOW HIRING)

A Cyara job typically involves working with the Cyara CX Assurance platform, which helps organizations automate testing and monitoring of their customer experience (CX) systems. Roles may include positions in software development, quality assurance, customer support, or sales engineering. Responsibilities often involve scripting test cases, analyzing CX performance, troubleshooting issues, and ensuring seamless customer interactions across voice and digital channels.

In a Cyara automation role, your day often starts with reviewing test case results from overnight runs, analyzing any failures, and prioritizing issues for resolution. You’ll collaborate closely with QA engineers, developers, and customer support teams to design new automated test scenarios and maintain the Cyara testing environment. Regular activities include scripting, updating test cases based on evolving requirements, and participating in agile standups to align on project goals. This role provides hands-on experience with innovative CX technologies and offers the opportunity to contribute directly to customer quality assurance, making it dynamic and rewarding.

Cyara specialists typically require strong knowledge of software testing, experience with automated testing tools, and an understanding of customer experience (CX) systems. Familiarity with the Cyara platform, scripting languages, API integrations, and relevant certifications such as ISTQB are highly valued. Strong analytical thinking, attention to detail, and excellent communication skills distinguish top candidates. These capabilities are essential to efficiently design, execute, and optimize automated CX test cases, ensuring superior quality and reliability.