ZipRecruiter

Log In

1

Ivr Telecom Jobs (NOW HIRING)

Experis

Telecom Solutions Engineer

Cincinnati, OH · On-site

As a Telecom Solutions Engineer, you will be part of the Enterprise Infrastructure organization ... Experience with IVR platforms, contact center technologies, data integrations, and REST APIs.

Infojini Inc

Telecom engineer

Seattle, WA

Telecom engineer Duration: 3+ months Location: Seattle, WA. Required Skills : The Telecom ... IVR) systems. Aptitude for gaining deep knowledge of the industry and business, and proactively ...

Onco360

Telecommunications Engineer II

Louisville, KY · On-site

$78K/yr

Provide advanced design, engineering, deployment, and support for call center applications such as ACD, IVR, AES, Taske, CTI, WFM, PBX CDR, monitoring systems, and related telecom applications to ...

Onco360

Telecommunications Engineer II

Louisville, KY · On-site +1

$78K/yr

Provide advanced design, engineering, deployment, and support for call center applications such as ACD, IVR, AES, Taske, CTI, WFM, PBX CDR, monitoring systems, and related telecom applications to ...

SofTec Solutions

Telecom Engineer

Denver, CO · On-site

Are you a Telecom Engineer who would like to work at an innovative and fast-paced company changing ... project planning, IVR/ACD/call routing design and implementation, cost management, and new ...

next page

Showing results 1-20

All JobsIvr Telecom Jobs

Ivr Telecom information

What is the difference between Ivr Telecom vs Call Center Agent?

AspectIvr TelecomCall Center Agent
Required CredentialsTechnical certifications, telecom trainingCustomer service training, communication skills
Work EnvironmentTelecom companies, technical support centersCall centers, customer service departments
Industry UsageTelecommunications, ITCustomer service, sales

While Ivr Telecom involves managing automated telephony systems and technical support within telecom companies, Call Center Agents focus on direct customer interactions, providing support and sales. Both roles require communication skills, but Ivr Telecom emphasizes technical knowledge of telecom systems, whereas Call Center Agents prioritize customer service skills.

What are IVR Telecom professionals and what do they do?

IVR Telecom professionals specialize in managing Interactive Voice Response (IVR) systems within the telecommunications industry. These systems allow callers to interact with a company's phone system via voice or keypad inputs, enabling automated customer service, call routing, and information delivery without the need for a live operator. IVR Telecom experts are responsible for designing, implementing, and maintaining these systems to ensure seamless customer experiences and efficient call handling. Their work often includes programming call flows, integrating with databases or CRM systems, and troubleshooting technical issues.

What are the key skills and qualifications needed to thrive as an IVR Telecom Specialist, and why are they important?

To thrive as an IVR Telecom Specialist, you need a strong understanding of telecommunication systems, IVR design principles, and typically a degree in computer science or related field. Familiarity with IVR development tools (like Genesys, Avaya, Cisco), scripting languages (such as VXML, JavaScript), and telephony protocols (SIP, VoIP) is essential. Strong problem-solving skills, attention to detail, and effective communication help you collaborate with cross-functional teams and address user needs. These skills are critical for delivering reliable and user-friendly IVR solutions that enhance customer experience and streamline business operations.

What are some common challenges faced by professionals working in IVR Telecom roles, and how can they be addressed?

Professionals in IVR Telecom often encounter challenges such as integrating new technologies with legacy telecom systems, ensuring seamless caller experience, and troubleshooting complex call flow issues. Staying updated on evolving telecommunications protocols and maintaining clear communication with cross-functional teams—such as developers, network engineers, and clients—are crucial for overcoming these hurdles. Continuous learning and proactive problem-solving can help tackle these challenges and contribute to professional growth within the IVR Telecom field.
More about Ivr Telecom jobs
What cities are hiring for Ivr Telecom jobs? Cities with the most Ivr Telecom job openings:
What states have the most Ivr Telecom jobs? States with the most job openings for Ivr Telecom jobs include:
What job categories do people searching Ivr Telecom jobs look for? The top searched job categories for Ivr Telecom jobs are:
Ivr Telecom jobs near you
Infographic showing various Ivr Telecom job openings in the United States as of July 2026, with employment types broken down into 1% Internship, 82% Full Time, 2% Part Time, 6% Contract, and 9% Nights. Highlights an 76% Physical, 3% Hybrid, and 21% Remote job distribution.
IVR (Genesys) Business System Analyst

IVR (Genesys) Business System Analyst

E*Pro, Inc.

Torrance, CA • On-site

Full-time

Re-posted 24 days ago

Job description

Company Description

E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com.

Job Description

Job Title: IVR Business System Analyst

Job Location: Torrance, CA
Job Type: Permanent Full Time

Description:

Experience in working with business to formalize requirements
Experience in writing Business Requirement Document (BRD)
Working knowledge of Genesys Interactive Voice Response system
Knowledge of voice User Interface (UI) specification
Experience in writing User Interface Design Document (UIDD)
Knowledge of Agile, Iterative
Proficiency in working with business and technical teams

Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply