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Ivr Telecom Jobs in Michigan (NOW HIRING)

CLOUD 9 SOLUTIONS, LLC

Telecom Engineer

Lansing, MI · On-site

Assists with various telephony duties, including vectoring, CTI, IVR integration, SIP call routing and call recording, as needed. * Performs other special projects or duties as assigned. Knowledge ...

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Ivr Telecom information

What is the difference between Ivr Telecom vs Call Center Agent?

AspectIvr TelecomCall Center Agent
Required CredentialsTechnical certifications, telecom trainingCustomer service training, communication skills
Work EnvironmentTelecom companies, technical support centersCall centers, customer service departments
Industry UsageTelecommunications, ITCustomer service, sales

While Ivr Telecom involves managing automated telephony systems and technical support within telecom companies, Call Center Agents focus on direct customer interactions, providing support and sales. Both roles require communication skills, but Ivr Telecom emphasizes technical knowledge of telecom systems, whereas Call Center Agents prioritize customer service skills.

What are IVR Telecom professionals and what do they do?

IVR Telecom professionals specialize in managing Interactive Voice Response (IVR) systems within the telecommunications industry. These systems allow callers to interact with a company's phone system via voice or keypad inputs, enabling automated customer service, call routing, and information delivery without the need for a live operator. IVR Telecom experts are responsible for designing, implementing, and maintaining these systems to ensure seamless customer experiences and efficient call handling. Their work often includes programming call flows, integrating with databases or CRM systems, and troubleshooting technical issues.

What are the key skills and qualifications needed to thrive as an IVR Telecom Specialist, and why are they important?

To thrive as an IVR Telecom Specialist, you need a strong understanding of telecommunication systems, IVR design principles, and typically a degree in computer science or related field. Familiarity with IVR development tools (like Genesys, Avaya, Cisco), scripting languages (such as VXML, JavaScript), and telephony protocols (SIP, VoIP) is essential. Strong problem-solving skills, attention to detail, and effective communication help you collaborate with cross-functional teams and address user needs. These skills are critical for delivering reliable and user-friendly IVR solutions that enhance customer experience and streamline business operations.

What are some common challenges faced by professionals working in IVR Telecom roles, and how can they be addressed?

Professionals in IVR Telecom often encounter challenges such as integrating new technologies with legacy telecom systems, ensuring seamless caller experience, and troubleshooting complex call flow issues. Staying updated on evolving telecommunications protocols and maintaining clear communication with cross-functional teams—such as developers, network engineers, and clients—are crucial for overcoming these hurdles. Continuous learning and proactive problem-solving can help tackle these challenges and contribute to professional growth within the IVR Telecom field.
What are popular job titles related to Ivr Telecom jobs in Michigan? For Ivr Telecom jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Ivr Telecom jobs in Michigan look for? The top searched job categories for Ivr Telecom jobs in Michigan are:
What cities in Michigan are hiring for Ivr Telecom jobs? Cities in Michigan with the most Ivr Telecom job openings:
Ivr Telecom jobs near you
Infographic showing various Ivr Telecom job openings in Michigan as of July 2026, with employment types broken down into 1% Internship, 82% Full Time, 4% Part Time, 6% Contract, and 7% Nights. Highlights an 76% Physical, 3% Hybrid, and 21% Remote job distribution.
Telecom Engineer

Telecom Engineer

CLOUD 9 SOLUTIONS, LLC

Lansing, MI • On-site

Contractor

Posted 11 days ago

Job description

Telecommunications Engineer

 

Job Purpose

 

The Telecommunications Engineer is responsible for the design, configuration, testing and deployment of telephony infrastructure solutions. Collaborates with internal teams and external vendors/ OEM ensuring the resolution of problems as they arise. Additionally, the Engineer works to resolve incidents and handles change management.   

 

Essential Job Duties & Responsibilities

  • Configures, tests and maintains telephony infrastructure solutions.

  • Maintains telecommunication systems and software, such as Avaya Aura platform; SIP Gateways (AudioCodes), Avaya SIP environment, CMS; Nice Recording & WFM systems, Nice Cxone

  • Partners with Network Services to analyze and resolve IP architecture.

  • Manage patch management and minor version upgrade of the Telephony Infra.

  • Diagnoses, troubleshoots, and compleProvides support to a “World-Class” Call Center consisting of many sub call centers with over 2800 call center associates.resolves 

  • x telecommunication network issues.

  • Participates in a 24x7 on-call rotation.Telecommunications Engineer

  Other duties

  • Active involvement in design discussions with OEMs , partners

  • Should be well verse with creating and updating MS Visio diagrams.

  • Assists with various telephony duties, including vectoring, CTI, IVR integration, SIP call routing and call recording, as needed.

  • Performs other special projects or duties as assigned.

  Knowledge, Skills & Abilities  

  • Strong knowledge of IP telephony and services. 

  • Fair understanding of Cloud networking concepts (Azure, AWS etc)

  • Strong knowledge of various telecommunications hardware and applications or services.

  • Strong knowledge of Microsoft Office tools.

  • Ability to effectively and efficiently identify, research and resolve a problem.

  • Strong analytical and problem-solving skills.

  • Excellent verbal, written and interpersonal communications skills.

  • Ability to work effectively under pressure.

  • Strong customer service skills.

  • Strong knowledge of MPLS, Net bond (Express Route), private and leased lines, ISDN, analog, T1, PRI, SIP type network solutions.

  Education and Experience

Bachelor’s degree or equivalent education and/or work experience.

8+ years in a medium to large corporation or government agency, with multi-site responsibilities.

  Certifications  

  • Avaya certified implementation specialist  

  • Avaya certified support specialist  

  • Audiocodes certified (Preferred)