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Ivr Telecom Jobs (NOW HIRING)

Hudson Automotive Group

Telecom Analyst

Charleston, SC · Remote

The Telecom Analyst will ensure a seamless communication infrastructure by managing phone upgrades ... Experience with AI-based call management or IVR systems preferred. * Familiarity with platforms ...

Hudson Automotive Group

Telecom Analyst

Charleston, SC · On-site +1

The Telecom Analyst will ensure a seamless communication infrastructure by managing phone upgrades ... Experience with AI-based call management or IVR systems preferred. * Familiarity with platforms ...

IntraEdge

Senior AI/ML & IVR Engineer GCP

Scottsdale, AZ · On-site

$105K - $145K/yr

Experience with call center, telecom, or enterprise voice automation * Knowledge of infrastructure ... As a Senior AI/ML, IVR, and GCP Engineer, you will architect, develop, and optimize advanced AI/ML ...

Staples, Inc.

Manager of Telecom

Framingham, MA · On-site

Support the implementation, and lifecycle management of telecom platforms, including Cisco CUCM, Cisco UCCE, Jabber, Webex Calling, Finesse, IVR platforms, and related technologies. * Ensure ...

New

Staples, Inc.

Manager of Telecom

Framingham, MA · On-site

Support the implementation, and lifecycle management of telecom platforms, including Cisco CUCM, Cisco UCCE, Jabber, Webex Calling, Finesse, IVR platforms, and related technologies. * Ensure ...

New

HHC

Telecom Engineer

Indianapolis, IN · On-site

FLSA Status Exempt Job Role Summary The Telecom Engineer is responsible for designing, implementing ... Maintain and enhance IVR systems and call flow logic. * Integrate voice systems with external ...

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Ivr Telecom information

What is the difference between Ivr Telecom vs Call Center Agent?

AspectIvr TelecomCall Center Agent
Required CredentialsTechnical certifications, telecom trainingCustomer service training, communication skills
Work EnvironmentTelecom companies, technical support centersCall centers, customer service departments
Industry UsageTelecommunications, ITCustomer service, sales

While Ivr Telecom involves managing automated telephony systems and technical support within telecom companies, Call Center Agents focus on direct customer interactions, providing support and sales. Both roles require communication skills, but Ivr Telecom emphasizes technical knowledge of telecom systems, whereas Call Center Agents prioritize customer service skills.

What are IVR Telecom professionals and what do they do?

IVR Telecom professionals specialize in managing Interactive Voice Response (IVR) systems within the telecommunications industry. These systems allow callers to interact with a company's phone system via voice or keypad inputs, enabling automated customer service, call routing, and information delivery without the need for a live operator. IVR Telecom experts are responsible for designing, implementing, and maintaining these systems to ensure seamless customer experiences and efficient call handling. Their work often includes programming call flows, integrating with databases or CRM systems, and troubleshooting technical issues.

What are the key skills and qualifications needed to thrive as an IVR Telecom Specialist, and why are they important?

To thrive as an IVR Telecom Specialist, you need a strong understanding of telecommunication systems, IVR design principles, and typically a degree in computer science or related field. Familiarity with IVR development tools (like Genesys, Avaya, Cisco), scripting languages (such as VXML, JavaScript), and telephony protocols (SIP, VoIP) is essential. Strong problem-solving skills, attention to detail, and effective communication help you collaborate with cross-functional teams and address user needs. These skills are critical for delivering reliable and user-friendly IVR solutions that enhance customer experience and streamline business operations.

What are some common challenges faced by professionals working in IVR Telecom roles, and how can they be addressed?

Professionals in IVR Telecom often encounter challenges such as integrating new technologies with legacy telecom systems, ensuring seamless caller experience, and troubleshooting complex call flow issues. Staying updated on evolving telecommunications protocols and maintaining clear communication with cross-functional teams—such as developers, network engineers, and clients—are crucial for overcoming these hurdles. Continuous learning and proactive problem-solving can help tackle these challenges and contribute to professional growth within the IVR Telecom field.
More about Ivr Telecom jobs
What cities are hiring for Ivr Telecom jobs? Cities with the most Ivr Telecom job openings:
What states have the most Ivr Telecom jobs? States with the most job openings for Ivr Telecom jobs include:
What job categories do people searching Ivr Telecom jobs look for? The top searched job categories for Ivr Telecom jobs are:
Ivr Telecom jobs near you
Infographic showing various Ivr Telecom job openings in the United States as of July 2026, with employment types broken down into 1% Internship, 82% Full Time, 2% Part Time, 6% Contract, and 9% Nights. Highlights an 76% Physical, 3% Hybrid, and 21% Remote job distribution.
IVR QE Tester (Quality Engineering) | W2 Only | Remote role |

IVR QE Tester (Quality Engineering) | W2 Only | Remote role |

Xlysi

Chicago, IL • Remote

$74K - $95K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: IVR QE Tester (Quality Engineering)
Job Summary:
We are seeking a skilled and detail-oriented IVR QE Tester to support testing and validation of Interactive Voice Response (IVR) systems, including AWS Connect-based call flows, integrations, and backend processing. The role requires strong QA experience, hands-on IVR testing expertise, and mandatory healthcare domain knowledge.
Key Responsibilities:
* Execute testing for IVR call flows, prompts, DTMF inputs, and routing logic Perform end-to-end validation across IVR, APIs, and backend systems Analyze logs and system behavior to identify and troubleshoot defects Collaborate with QA, development, and business teams for issue resolution Perform regression testing, UAT, and production validation Validate AWS Connect contact flows, routing profiles, and call handling logic Test integration of AWS Connect with APIs, backend systems, and data sources Verify call recordings, transcripts, and Contact Trace Records (CTR) Perform testing of AWS Connect components such as queues, agents, and routing scenarios Analyze AWS Connect logs and monitor performance for defects and issues
Required Skills & Qualifications:
* 3+ years of QA testing experience in IVR/telecom domain Strong understanding of IVR systems, call flows, and telephony concepts Experience with API testing (REST services, Postman) Strong SQL skills for data validation Experience with Python (automation or scripting) Experience with defect tracking tools (Jira, Azure DevOps, etc.) Healthcare domain knowledge is mandatory, including: Claims processing, Member (eligibility and enrollment), Authorization workflows Hands-on experience with IVR testing tools (Cyara) Experience with contact center platforms (Genesys, Avaya, Cisco) Strong communication and collaboration skills Detail-oriented with a strong quality mindset Experience working in Agile/Scrum environments Ability to work independently in a fast-paced environment
Good to Have: Experience with TOSCA Test Suite Experience with Playwright automation

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About Xlysi

Sourced by ZipRecruiter

Industry

Software development

Company size

11 - 50 Employees

Headquarters location

Princeton Junction, NJ, US

Year founded

2006

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