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Telecom Call Center Jobs (NOW HIRING)

Sound Telecom

Call Center Agent

Spokane, WA · On-site

$18 - $21/hr

Call Center Agents at Sound Telecom provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible ...

Sound Telecom

Overnight Call Center Agent

Spokane, WA · On-site

$18 - $21/hr

Call Center Agents at Sound Telecom provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible ...

Sound Telecom

Call Center Representative

Spokane, WA · On-site

$18 - $21/hr

Spokane, WA At Sound Telecom, you will provide professional and comprehensive support to a diverse range of companies that include medical offices, apartment complexes, professional services, and ...

MCI Careers

Call Center Representative

Tampa, FL · On-site

$14/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ...

MCI Careers

Call Center Representative

Addison, TX · Remote

$15.50 - $19.25/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ...

MCI Careers

Call Center Representative

Addison, TX · On-site

$15.50 - $19.25/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ...

MCI Careers

Call Center Representative

Mesilla, NM · On-site

$12 - $14.10/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ...

MCI Careers

Call Center Representative

Wichita, KS · On-site

$12 - $15/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ...

MCI Careers

Call Center Representative

Killeen, TX · On-site

$14.50 - $18.25/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ...

MCI Careers

Call Center Representative

Mesilla, NM · Remote

$15.75 - $19.75/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ...

MCI Careers

Call Center Representative

Tampa, FL · Remote

$14.50 - $18.25/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ...

MCI Careers

Call Center Representative

Garden City, GA · On-site

$15 - $18.50/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ...

MCI Careers

Call Center Supervisor

Wichita, KS · On-site

$30K - $40K/yr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ...

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Telecom Call Center information

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$10

$17

$25

How much do telecom call center jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for telecom call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Telecom Call Center?

A Telecom Call Center is a centralized office where agents handle customer inquiries, complaints, and support requests related to telecommunications services such as phone, internet, and television. Employees in these centers assist customers with billing questions, technical support, account management, and service upgrades. Telecom call centers may provide support via phone, email, chat, or social media, and are essential for maintaining customer satisfaction and resolving issues efficiently. Many telecom companies operate call centers both domestically and internationally.

What is the difference between Telecom Call Center vs Customer Service Representative?

AspectTelecom Call CenterCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; sometimes technical certificationsHigh school diploma or equivalent; customer service training
Work EnvironmentCall center setting, often in a corporate office or remoteVaries; retail, office, or remote environments
Employer & Industry UsageTelecommunications companies, customer support centersVarious industries including retail, banking, healthcare
Common Search & Comparison IntentUnderstanding roles within telecom supportGeneral customer service roles across industries

The Telecom Call Center primarily focuses on handling technical support and service inquiries for telecom services, often requiring specific industry knowledge. Customer Service Representatives have a broader role across multiple industries, emphasizing customer satisfaction and problem resolution. While both roles involve communication skills and similar credentials, Telecom Call Centers are specialized for telecom-specific issues, whereas Customer Service Representatives serve diverse sectors.

What are some common challenges faced by agents in a telecom call center, and how are they typically addressed?

Agents in a telecom call center often encounter high call volumes, complex technical inquiries, and occasionally difficult customers. To help manage these challenges, most centers provide thorough training, robust knowledge bases, and ongoing support from supervisors or team leads. Additionally, many telecom companies invest in modern customer relationship management (CRM) systems to streamline processes and enable quick access to customer histories. Regular team meetings and feedback sessions are also common to share best practices and address concerns.

What are the key skills and qualifications needed to thrive as a Telecom Call Center Representative, and why are they important?

To thrive as a Telecom Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic troubleshooting tools is typically required. Patience, active listening, and resilience under pressure help you stand out in managing diverse customer interactions. These skills are crucial for efficiently resolving customer issues, maintaining satisfaction, and supporting business retention goals in a fast-paced environment.
More about Telecom Call Center jobs
What states have the most Telecom Call Center jobs? States with the most job openings for Telecom Call Center jobs include:
What job categories do people searching Telecom Call Center jobs look for? The top searched job categories for Telecom Call Center jobs are:
Telecom Call Center jobs near you
Infographic showing various Telecom Call Center job openings in the United States as of May 2026, with employment types broken down into 3% Locum Tenens, 1% As Needed, 72% Full Time, 22% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Agent

Call Center Agent

Sound Telecom

Spokane, WA • On-site

$18 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Immediately hiring Overnight Center Agents at Sound Telecom!

Call Center Agents at Sound Telecom provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical offices to apartment complexes to professional services. You'll make sure that all aspects of the message are collected thoroughly and accurately so that our customers can have the confidence that their issue will be relayed to our client. This is an in office position.

Customer service experience is a plus, but not required.

Your job will be to professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary. You will work on our state-of-the-art call processing system and will be trained on a variety of call center tools to help properly prioritize customer needs. We are an inbound call center only. We do not perform any outbound telemarketing or hard sales calls.

To be successful in this role, you must have:

  • A welcoming voice with an upbeat tone
  • Strong command of the English language with good spelling and grammar
  • Computer skills in a Windows based environment
  • Good attendance
  • The ability to type 35 words per minute or more

Our benefits for Full Time Employees include:

  • Employee Stock Ownership
  • Full Medical, Dental, and Vision Benefits
  • Paid Vacation
  • Traditional 401K with company matching
  • Free Life Insurance policy
  • Legal Assistance

Compensation: $21 / Hour With Perfect Attendance

Perfect Attendance is considered being on time for the start of your shift, leaving and coming back on time from any breaks during your shift, and fully completing your assigned shift. Compensation without perfect attendance is $18 / Hour.

Shifts Offered:

  • Overnight Hours
  • Must be available to work a weekend day (Sat or Sun each week)

Training will last approximately one week. On your second week, you will move to your new set schedule.

Sound Telecom is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.


Don't miss out on this opportunity – Apply Today!


Job Posted by ApplicantPro