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Telecom Call Center Jobs (NOW HIRING)

MCI Military Recruitment

Call Center Agent

Killeen, TX · On-site

$14/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ...

MCI Careers

Call Center Sales Manager

Wichita, KS · On-site

... call center footprint and operations that extend across multiple countries. We deliver Customer ... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ...

MCI Careers

Call Center Sales Manager

Wichita, KS · On-site

... call center footprint and operations that extend across multiple countries. We deliver Customer ... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ...

MCI Careers

Call Center Sales Manager

Las Cruces, NM · On-site

$50K - $60K/yr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ...

MCI Careers

Call Center Sales Manager

Las Cruces, NM · On-site

... call center footprint and operations that extend across multiple countries. We deliver Customer ... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ...

MCI Careers

Call Center Sales Manager

Las Cruces, NM · On-site

... call center footprint and operations that extend across multiple countries. We deliver Customer ... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ...

MCI Careers

Call Center Sales Manager

Las Cruces, NM · On-site

... call center footprint and operations that extend across multiple countries. We deliver Customer ... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ...

MCI Careers

Remote Call Center Representative

FL · Remote

$14.10 - $16.25/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ...

MCI Careers

Experienced Call Center Manager

Tampa, FL

... call center footprint and operations that extend across multiple countries. We deliver Customer ... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ...

MCI Careers

Call Center Director

Wichita, KS

... call center footprint and operations that extend across multiple countries. We deliver Customer ... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ...

Pavlov Media Inc

Call Center Lead, FTTP

Champaign, IL · On-site

$45K - $85K/yr

Call Center Lead Pavlov Media is seeking a driven Call Center Lead to oversee and support daily ... Telecom or ISP industry experience desired Physical Requirements: The successful candidate will be ...

MCI Careers

Experienced Call Center Manager

Addison, TX · On-site

... call center footprint and operations that extend across multiple countries. We deliver Customer ... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ...

MCI Careers

Call Center Director

Wichita, KS · On-site

... call center footprint and operations that extend across multiple countries. We deliver Customer ... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ...

MCI Careers

Call Center Sales Supervisor

Killeen, TX

... call center footprint and operations that extend across multiple countries. We deliver Customer ... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ...

MCI Careers

Call Center Director

Wichita, KS · On-site

... call center footprint and operations that extend across multiple countries. We deliver Customer ... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ...

MCI Careers

Call Center Sales Manager

Wichita, KS

... call center footprint and operations that extend across multiple countries. We deliver Customer ... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ...

MCI Careers

Call Center Sales Manager

Wichita, KS · On-site

$60K/yr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ...

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All JobsTelecom Call Center Jobs

Telecom Call Center information

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How much do telecom call center jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for telecom call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Telecom Call Center?

A Telecom Call Center is a centralized office where agents handle customer inquiries, complaints, and support requests related to telecommunications services such as phone, internet, and television. Employees in these centers assist customers with billing questions, technical support, account management, and service upgrades. Telecom call centers may provide support via phone, email, chat, or social media, and are essential for maintaining customer satisfaction and resolving issues efficiently. Many telecom companies operate call centers both domestically and internationally.

What is the difference between Telecom Call Center vs Customer Service Representative?

AspectTelecom Call CenterCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; sometimes technical certificationsHigh school diploma or equivalent; customer service training
Work EnvironmentCall center setting, often in a corporate office or remoteVaries; retail, office, or remote environments
Employer & Industry UsageTelecommunications companies, customer support centersVarious industries including retail, banking, healthcare
Common Search & Comparison IntentUnderstanding roles within telecom supportGeneral customer service roles across industries

The Telecom Call Center primarily focuses on handling technical support and service inquiries for telecom services, often requiring specific industry knowledge. Customer Service Representatives have a broader role across multiple industries, emphasizing customer satisfaction and problem resolution. While both roles involve communication skills and similar credentials, Telecom Call Centers are specialized for telecom-specific issues, whereas Customer Service Representatives serve diverse sectors.

What are some common challenges faced by agents in a telecom call center, and how are they typically addressed?

Agents in a telecom call center often encounter high call volumes, complex technical inquiries, and occasionally difficult customers. To help manage these challenges, most centers provide thorough training, robust knowledge bases, and ongoing support from supervisors or team leads. Additionally, many telecom companies invest in modern customer relationship management (CRM) systems to streamline processes and enable quick access to customer histories. Regular team meetings and feedback sessions are also common to share best practices and address concerns.

What are the key skills and qualifications needed to thrive as a Telecom Call Center Representative, and why are they important?

To thrive as a Telecom Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic troubleshooting tools is typically required. Patience, active listening, and resilience under pressure help you stand out in managing diverse customer interactions. These skills are crucial for efficiently resolving customer issues, maintaining satisfaction, and supporting business retention goals in a fast-paced environment.
More about Telecom Call Center jobs
What states have the most Telecom Call Center jobs? States with the most job openings for Telecom Call Center jobs include:
What job categories do people searching Telecom Call Center jobs look for? The top searched job categories for Telecom Call Center jobs are:
Telecom Call Center jobs near you
Infographic showing various Telecom Call Center job openings in the United States as of May 2026, with employment types broken down into 3% Locum Tenens, 1% As Needed, 72% Full Time, 22% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Agent

Call Center Agent

MCI Military Recruitment

Killeen, TX • On-site

$14/hr

Full-time

Posted 27 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a dedicated and customer-focused Call Center Agent to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Recognize sales opportunity and apply sales skills to upgrade
  • Explain and position the products and processes with customers
  • Appropriately escalate customer dissatisfaction with managerial team
  • Ensure first call resolution through problems solving and effective call handling

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers