Itsm Change Manager Jobs in Minnesota (NOW HIRING)

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In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Posting Summary

Working Title

Working Title Software & Application Developer

Role Title

Role Code

Role Code 39112-FP

FLSA

FLSA Exempt

Pay Band

Pay Band 05

Position Number

Position Number 28000934

Agency

Agency Northern VA Community College

Division

Division NV280-VP of College Computing

Work Location

Work Location Fairfax County - 059

Hiring Range

Hiring Range $80,000 - $105,000

Emergency/Essential Personnel No

EEO Category

Full Time or Part Time

Full Time or Part Time Full Time

Does this position have telework options? -Telework options are subject to change based on business needs-

Does this position have a bilingual or multilingual skill requirement or preference?

Work Schedule

The position follows a standard 40-hour work week. Core business days are Monday through Friday, with employees working approximately 8.5-hour days.Occasional evening or weekend work may be required to support system implementations, maintenance, or critical business needs.

Sensitive Position

Sensitive Position No

Job Description

General Description:

This position has primary responsibility for designing, building, and optimizing enterprise platforms and user-facing solutions. The role combines application development (forms, workflows, UI, customer experience) withsoftware engineering capabilities (integration design, system architecture, scalability, and performance optimization).

The developer contributes to shared engineering standards, mentors team members, and helps evolve the organization’s development practices toward modern, flexible, and scalable solutions. This position operates with a platform-agnostic mindset, supporting potential transitions to new technologies and architectures over time.

Duties and Tasks:

• Design, develop, and maintain user-facing applications, including electronic forms, workflows, and service catalog solutions across enterprise platforms (e.g., TeamDynamix and future platforms).
• Apply Software Development Lifecycle ( SDLC ) practices to design, develop, test, deploy, and maintain enterprise applications and integrations.
• Implement and support enterprise service management ( ITSM / ESM / PPM ) solutions aligned with business processes and user experience goals.
• Support and participate in deployment processes, including version control, release management, and continuous integration/continuous delivery (CI/CD) practices.
• Build and manage integrations using RESTful APIs, webhooks, and iPaaS/middleware tools to enable seamless data exchange between systems.
• Monitor, troubleshoot, and resolve issues related to application performance, workflows, integrations, and system functionality.
• Support and participate in change management processes to ensure controlled, reliable deployment of system updates and enhancements.
• Develop and maintain technical documentation, including configurations, integrations, and user guides.
• Develop and execute testing strategies, including functional and integration testing, to ensure solution quality.
• Collaborate with cross-functional teams (project managers, analysts, stakeholders) to deliver high-quality, customer-focused solutions.

Up to 2 days of telework after probation period.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

Required KSA’s:

• Knowledge of Software Development Lifecycle ( SDLC ) methodologies (Agile, Waterfall, or hybrid) and their application in enterprise environments.
• Knowledge of enterprise service management platforms (e.g., TeamDynamix, ServiceNow, or similar).
• Knowledge of application development and system integration principles, including APIs and middleware.
• Understanding of data structures and formats ( JSON , XML , flat files) and data handling practices.
• Knowledge of system design concepts (scalability, modularity, performance optimization).
• Knowledge of workflow automation and electronic forms development.
• Understanding of IT service management ( ITSM ) or project management processes.
• Knowledge of data security and privacy practices, particularly in protecting sensitive information (e.g., student data).
• Ability to analyze business requirements and design effective technical solutions.
• Strong troubleshooting, debugging, and performance optimization skills.
• Effective written and verbal communication skills.
• Ability to manage multiple priorities and deliver within established timelines.
• Ability to work both independently and collaboratively in a cross-functional team environment.
• Ability to think strategically and architecturally, beyond immediate configuration needs.
• Ability to adapt to evolving technologies, platforms, and priorities.
• Ability to maintain a customer-focused mindset when designing and delivering solutions.
• Ability to handle a dynamic workload and support critical system needs when required.
• Ability to mentor and support the development of junior team members.

Minimum Qualifications:

• Experience working within a structured Software Development Lifecycle ( SDLC ), including requirements gathering, development, testing, and deployment.
• Experience developing solutions within TeamDynamix or similar enterprise service management ( ITSM / ESM / CRM ) platforms.
• Experience in application development, including forms, workflows, and automation.
• Experience with data integration and API development, including REST , webhooks, and/or middleware (iPaaS platforms).
• Experience gathering, analyzing, and translating business requirements into technical solutions.
• Experience troubleshooting and supporting production systems and end-user environments.
• Experience working with modern data structures and formats ( JSON , XML , etc.).