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Itil V4 Foundation Jobs (NOW HIRING)

kgs

Service Desk Support Specialist

Huntsville, AL

ITIL V4 Foundation certification * CompTIA A+ certification * Experience working with Department of Defense or Army IT systems * Familiarity with Unified Communications platforms and technologies

kgs

Service Desk Support Specialist

Huntsville, AL · On-site

ITIL V4 Foundation certification * CompTIA A+ certification * Experience working with Department of Defense or Army IT systems * Familiarity with Unified Communications platforms and technologies

DecisionPoint | Cortek

Configuration Specialist

ITIL v4 Foundation * CMDB-related certification Preferred: * Additional DoD 8570/8140 certifications * CM-specific certifications (e.g., CMII, CMPIC) Skills * Strong attention to detail for managing ...

PinnaclePartners

Systems Engineer, Sr.

Indianapolis, IN · Hybrid

$90K - $110K/yr

ITIL v4 Foundation certification Experience with Intune, Defender for Endpoint, and Microsoft Sentinel Familiarity with ITSM platforms such as ConnectWise, Autotask, HaloPSA, or ServiceNow TERMS:

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How much do itil v4 foundation jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for itil v4 foundation in the United States is $54.32, according to ZipRecruiter salary data. Most workers in this role earn between $31.49 and $72.12 per hour, depending on experience, location, and employer.

What is ITIL v4 Foundation?

ITIL V4 Foundation is an entry-level certification that introduces individuals to the core concepts, principles, and practices of IT Service Management (ITSM) based on the ITIL (Information Technology Infrastructure Library) framework. This certification provides a comprehensive understanding of the ITIL 4 framework, focusing on creating value through service management, the four dimensions model, and the service value system. It is designed for professionals who want to understand how ITIL can help organizations deliver efficient IT services and improve business outcomes. Achieving the ITIL V4 Foundation certification is often the first step for those pursuing a career in IT service management.

What are the key skills and qualifications needed to thrive as an ITIL v4 Foundation professional?

To thrive as an ITIL v4 Foundation professional, you need a solid understanding of IT service management principles, ITIL terminology, and best practices, often demonstrated by earning the ITIL v4 Foundation certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong analytical thinking, effective communication, and customer service orientation help you excel in process improvement and stakeholder interactions. These skills ensure efficient service delivery, alignment of IT processes with business goals, and continuous improvement in IT environments.

What are some common challenges faced by professionals working in ITIL v4 Foundation roles, and how can they be addressed?

One common challenge in ITIL V4 Foundation roles is adapting to frequent changes in IT service management processes and ensuring alignment with business objectives. Professionals may also encounter difficulties in fostering collaboration across different IT and business units, especially when introducing new practices. To address these challenges, it is important to maintain clear communication, participate in ongoing training, and leverage ITIL's continual improvement model. Regularly reviewing processes and seeking feedback from stakeholders can also help ensure successful implementation and integration within the organization.

What is the difference between Itil V4 Foundation vs IT Service Desk Technician?

AspectItil V4 FoundationIT Service Desk Technician
CertificationsITIL 4 FoundationITIL Foundation or similar
Work EnvironmentIT service management, strategic planningHelp desk, technical support
Industry UsageIT service providers, large organizationsIT support teams, corporate IT departments

The Itil V4 Foundation certification provides a broad understanding of IT service management principles, focusing on strategic and process-oriented knowledge. In contrast, an IT Service Desk Technician role involves applying technical skills to resolve user issues and support daily IT operations. While both are related to IT service management, the certification is more theoretical and managerial, whereas the technician role is hands-on and operational.

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Itil V4 Foundation jobs near you
Infographic showing various Itil V4 Foundation job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 79% Full Time, 14% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $112,981 per year, or $54.3 per hour.

Senior IT Program Manager

Droisys

Fort George G Meade, MD • On-site

Other

Posted 8 days ago

Job description

Position Overview

We are seeking an accomplished Senior IT Program Manager / Enterprise Architect with 15+ years of experience leading large-scale Federal IT modernization and technology transformation initiatives. The ideal candidate will combine strong technical leadership, enterprise architecture, cloud modernization, cybersecurity, Agile/SAFe delivery, and program management expertise.

This role will provide strategic and technical leadership across complex federal technology programs, working closely with executive stakeholders, engineering teams, architects, cybersecurity professionals, and government customers.

Key Responsibilities
  • Lead enterprise-scale Federal IT modernization, cloud transformation, and technology programs from strategy through execution.
  • Develop and execute enterprise architecture strategies, technology roadmaps, and modernization plans.
  • Provide technical oversight across Azure Cloud, infrastructure, networks, cybersecurity, data, and system integration initiatives.
  • Lead multidisciplinary teams including cloud engineers, network engineers, cybersecurity engineers, infrastructure specialists, architects, and developers.
  • Manage program scope, schedule, budget, risks, dependencies, governance, and overall delivery.
  • Establish and maintain program governance, risk management, and continuous improvement frameworks.
  • Support Agile, Scrum, SAFe, Kanban, and ITIL-based delivery environments.
  • Lead architecture reviews, technical design sessions, system integration activities, and modernization planning.
  • Provide executive-level briefings, technical presentations, status reports, and strategic recommendations.
  • Partner with federal customers and senior leadership to translate mission requirements into scalable technology solutions.
  • Oversee cybersecurity architecture, infrastructure hardening, Identity & Access Management (IAM), and Zero Trust initiatives.
  • Develop CONOPS, technical documentation, architecture artifacts, proposals, and executive-level technical collateral.
  • Manage technical risks and ensure alignment with federal security, compliance, and operational requirements.
Required Qualifications
  • 15+ years of IT experience with significant experience supporting Federal Government IT programs.
  • Proven experience as an IT Program Manager, Technical Program Manager, Enterprise Architect, or Solution Architect.
  • Strong experience with enterprise architecture and IT modernization.
  • Hands-on understanding of Azure Cloud and cloud transformation.
  • Experience leading large, multidisciplinary technical teams.
  • Strong knowledge of cybersecurity architecture, IAM, Zero Trust, and infrastructure security.
  • Experience with Agile, Scrum, SAFe, and ITIL methodologies.
  • Strong program governance, risk management, and stakeholder management skills.
  • Excellent executive communication, technical documentation, and presentation skills.
  • Experience working directly with federal agencies, government stakeholders, and systems integrators.
Preferred Certifications
  • PMP
  • CISSP
  • ITIL v4 Foundation
  • Certified Scrum Master (CSM)
  • CompTIA Security+
  • Microsoft Azure Fundamentals
  • Microsoft Azure AI Fundamentals
  • Microsoft Azure Data Engineering Associate
Core Technical Skills

Enterprise Architecture | IT Modernization | Azure Cloud | Cloud Transformation | System Integration | Cybersecurity | IAM | Zero Trust | Network Operations | Infrastructure Hardening | Agile | SAFe | Scrum | Kanban | ITIL | Program & Portfolio Management | Risk Management | Technical Documentation | CONOPS | Executive Briefings

Ideal Candidate

The ideal candidate is a strategic technology leader who can operate effectively at both the executive and technical levels, translate mission objectives into technology strategies, and lead complex modernization programs in mission-critical federal environments.

Apply