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Itil V4 Foundation Jobs (NOW HIRING)

Kros-Wise

Desktop Support Technician

San Diego, CA · On-site

$70K - $85K/yr

... ITIL v4 Foundation certificationExperience working in a SIPR/NIPR dual-environment support roleStrong communication skills and ability to support non-technical users

DecisionPoint | Cortek

Change Manager

ITIL v4 Foundation Preferred: * Additional ITSM, governance, or project management certifications Skills * Strong facilitation and communication skills for guiding cross-functional teams through ...

Kros-Wise

Desktop Support Technician

San Diego, CA · On-site

$70K - $85K/yr

ITIL v4 Foundation certification * Experience working in a SIPR/NIPR dual-environment support role * Strong communication skills and ability to support non-technical users

DecisionPoint | Cortek

Release Manager

ITIL v4 Foundation * Preferred: * Configuration Management Database (CMDB) certification * Certified ScrumMaster (CSM) * PMI Agile Certified Practitioner (PMI ACP) Skills * Strong coordination and ...

Ventechsoft Inc

Sr ServiceNow Developer- W2 only

Plano, TX · On-site

$52 - $71.25/hr

Strong foundation in ITIL processes (ITIL v3 or v4) and experience working within Agile/Scrum or SAFe delivery models. * Education: Bachelor's degree in Computer Science, Information Technology ...

ActioNet, Inc.

End User Project Manager

Rockville, MD · On-site

$305K/yr

ITIL v4 Foundation certification; PMP certification preferred. * Minimum eight (8) years managing large Federal IT operations or End User Computing programs. * Experience leading enterprise Service ...

ActioNet, Inc.

End User Project Manager

Rockville, MD · On-site

$305K/yr

ITIL v4 Foundation certification; PMP certification preferred. * Minimum eight (8) years managing large Federal IT operations or End User Computing programs. * Experience leading enterprise Service ...

ActioNet

End User Project Manager

Rockville, MD · On-site

$305K/yr

ITIL v4 Foundation certification; PMP certification preferred. * Minimum eight (8) years managing large Federal IT operations or End User Computing programs. * Experience leading enterprise Service ...

ActioNet, Inc.

End User Project Manager

Rockville, MD

$305K/yr

ITIL v4 Foundation certification; PMP certification preferred. * Minimum eight (8) years managing large Federal IT operations or End User Computing programs. * Experience leading enterprise Service ...

ActioNet

End User Project Manager

Rockville, MD

$305K/yr

ITIL v4 Foundation certification; PMP certification preferred. * Minimum eight (8) years managing large Federal IT operations or End User Computing programs. * Experience leading enterprise Service ...

ActioNet

End User Project Manager

Rockville, MD

ITIL v4 Foundation certification; PMP certification preferred. * Minimum eight (8) years managing large Federal IT operations or End User Computing programs. * Experience leading enterprise Service ...

Technodeed LLC

ServiceNow Architect

Pikesville, MD · On-site

$68.25 - $86/hr

ServiceNow CIS certifications and ITIL v4 Foundation . * Experience with federal or highly regulated environments. Key Skills: ServiceNow Architecture | ITSM | ITOM | ITBM/SPM | CSM | SecOps | GRC ...

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Itil V4 Foundation information

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How much do itil v4 foundation jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for itil v4 foundation in the United States is $54.32, according to ZipRecruiter salary data. Most workers in this role earn between $31.49 and $72.12 per hour, depending on experience, location, and employer.

What is ITIL v4 Foundation?

ITIL V4 Foundation is an entry-level certification that introduces individuals to the core concepts, principles, and practices of IT Service Management (ITSM) based on the ITIL (Information Technology Infrastructure Library) framework. This certification provides a comprehensive understanding of the ITIL 4 framework, focusing on creating value through service management, the four dimensions model, and the service value system. It is designed for professionals who want to understand how ITIL can help organizations deliver efficient IT services and improve business outcomes. Achieving the ITIL V4 Foundation certification is often the first step for those pursuing a career in IT service management.

What are the key skills and qualifications needed to thrive as an ITIL v4 Foundation professional?

To thrive as an ITIL v4 Foundation professional, you need a solid understanding of IT service management principles, ITIL terminology, and best practices, often demonstrated by earning the ITIL v4 Foundation certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong analytical thinking, effective communication, and customer service orientation help you excel in process improvement and stakeholder interactions. These skills ensure efficient service delivery, alignment of IT processes with business goals, and continuous improvement in IT environments.

What are some common challenges faced by professionals working in ITIL v4 Foundation roles, and how can they be addressed?

One common challenge in ITIL V4 Foundation roles is adapting to frequent changes in IT service management processes and ensuring alignment with business objectives. Professionals may also encounter difficulties in fostering collaboration across different IT and business units, especially when introducing new practices. To address these challenges, it is important to maintain clear communication, participate in ongoing training, and leverage ITIL's continual improvement model. Regularly reviewing processes and seeking feedback from stakeholders can also help ensure successful implementation and integration within the organization.

What is the difference between Itil V4 Foundation vs IT Service Desk Technician?

AspectItil V4 FoundationIT Service Desk Technician
CertificationsITIL 4 FoundationITIL Foundation or similar
Work EnvironmentIT service management, strategic planningHelp desk, technical support
Industry UsageIT service providers, large organizationsIT support teams, corporate IT departments

The Itil V4 Foundation certification provides a broad understanding of IT service management principles, focusing on strategic and process-oriented knowledge. In contrast, an IT Service Desk Technician role involves applying technical skills to resolve user issues and support daily IT operations. While both are related to IT service management, the certification is more theoretical and managerial, whereas the technician role is hands-on and operational.

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Itil V4 Foundation jobs near you
Infographic showing various Itil V4 Foundation job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 79% Full Time, 14% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $112,981 per year, or $54.3 per hour.

Desktop Support Technician

Kros-Wise

San Diego, CA • On-site

$70K - $85K/yr

Full-time

Re-posted 23 days ago

Job description

OverviewWe are seeking a Computer User Support Specialist to provide Tier I and II support for end-user systems within a secure Department of Defense environment. The specialist will assist in troubleshooting hardware, software, and network issues across local and remote users, while ensuring compliance with cybersecurity and system access protocols.Key ResponsibilitiesProvide front-line technical support via phone, email, and in personInstall, configure, and maintain workstations, laptops, and peripheral devicesTroubleshoot user access issues related to CAC, Active Directory, and network permissionsSupport patch management, antivirus, and STIG compliance tasksAssist in imaging systems and software deployment using tools like SCCM or MDTMaintain inventory of IT assets and support lifecycle managementEscalate unresolved issues to higher-level system administrators or network teamsLog all support interactions in the ticketing system and track resolution statusProvide user guidance and training on common applications and security best practicesMinimum QualificationsU.S. Citizenship and Secret clearance or eligibilityAssociate's degree in IT, Computer Science, or related field (Bachelor's preferred)3+ years of experience providing user and desktop support in a DoD or secure environmentExperience with Windows 10/11, Microsoft 365, Active Directory, and network troubleshootingFamiliarity with DoD security policies, including RMF and DISA STIGs Security+ certification requiredAdditional Preferred QualificationsExperience supporting Navy Marine Corps Intranet (NMCI), NGEN, or similar DoD networksKnowledge of Remedy, ServiceNow, or equivalent ITSM ticketing systemsExperience with DoD user account provisioning and revocation proceduresFamiliarity with VDI environments (e.g., Citrix, VMware Horizon)ITIL v4 Foundation certificationExperience working in a SIPR/NIPR dual-environment support roleStrong communication skills and ability to support non-technical users