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Itil Process Lead Jobs (NOW HIRING)

USM

JB061978 - Technical Consultant (TC) Serv

... Technical Lead • Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution • Understanding customer business requirements and convert to functional ...

Startekk Inc

RPA Operations Lead Architect

Plano, TX · On-site

Lead Automation Platform Operations including RPA platform support to ensure high availability of ... Experience in ITIL process Service Now ticketing tool * Experience in Azure Cloud ITSM and Agile ...

CYNET SYSTEMS

Application Support

New York, NY · On-site

$45 - $50/hr

Strong ITIL process knowledge. * Stakeholder management experience. * Experience in onsite-offshore model. * Strong analytical and communication skills. * Experience with tools like ServiceNow/Jira.

Startekk Inc

RPA Operations Lead Architect

Plano, TX · On-site

Lead Automation Platform Operations including RPA platform support to ensure high availability of ... Experience in ITIL process Service Now ticketing tool * Experience in Azure Cloud ITSM and Agile ...

IBM

ServiceNow Consultant

Denver City, TX · On-site

... ITIL processes. You will lead the team in developing a ServiceNow strategy based on value vs. effort, preparing cost-benefit models, and contributing to solution design through effort estimation and ...

Driscoll's, Inc.

Lead ServiceNow Practitioner

Watsonville, CA · On-site

$17.50 - $20.25/hr

Lead and optimize ITIL/ITSM processes (Incident, Request, Change, Problem, Knowledge, Service Catalog), including service-based reporting and continuous improvement. * Lead and provide oversight to ...

Driscoll's, Inc.

Lead ServiceNow Practitioner

Watsonville, CA · On-site

$17.50 - $20.25/hr

Lead and optimize ITIL/ITSM processes (Incident, Request, Change, Problem, Knowledge, Service Catalog), including service-based reporting and continuous improvement. * Lead and provide oversight to ...

NTT DATA Services

ITIL Service Manager

Plano, TX · On-site +1

$79K - $132K/yr

Lead large scale projects * Guide others on cross-functional projects outside of their own ... Leads complex service delivery processes and associated projects * Manages service delivery ...

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Itil Process Lead information

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$22K

$120.1K

$170K

How much do itil process lead jobs pay per year?

As of Sep 11, 2026, the average yearly pay for itil process lead in the United States is $120,101.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,500.00 and $134,500.00 per year, depending on experience, location, and employer.

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Infographic showing various Itil Process Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $120,101 per year, or $57.7 per hour.

Senior / Technical Consultant

Cincinnati, OH • On-site

Tata Consultancy Service Limited
IT Services • 10K+ employees
Learn more about Tata Consultancy Service Limitedexternal

$110K - $160K/yr

Full-time

Re-posted 6 days ago

Tata Consultancy Services rating

6.5

Company rating: 6.5 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

Must Have Technical/Functional Skills
ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules
Roles & Responsibilities
Technical Comptency
• Experience as a Technical Lead
• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
• Understanding customer business requirements and convert to functional requirements
• Responsible for reviewing requirements for accurate estimation
• Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
• Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
• Review, and do proactive analyze and resolve application issues as needed
• Mentor and share technical knowledge/guidance to team
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
• Should possess good knowledge in Agile/Scrum methodology
Behavioral competency
• Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
• Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
• Excellent team management skills to manage the project team and members
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)
Good to have
• Experience in ServiceNow custom application design and development
• Evaluate the tool stability and performance and provide recommendations
• Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)
• Preferred to have ServiceNow Implementation Specialist certification
• Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders
Generic Managerial Skills, If any
ServiceNow CSA, CAD certifications
Location: Remote
Salary Range: $110,000-$160,000 a year.
#LI-CM2

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About Tata Consultancy Services

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Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering, and assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development. TCS delivers a level of certainty that no other firm can match--to our clients and to our employees. Come join us and experience certainty in your career. TCS a global Consulting and IT Services firm that is ranked in the top quartile by industry analysts. Our 2021 fiscal revenues topped $25 B and our market capitalization is over $170+B, yet we have a deep and large history of philanthropy and corporate social responsibility. Now approaching 600K of the best IT professionals and consultants, we are a trusted advisor, guiding our clients' enterprises through growth and transformation journeys - helping them to become agile, intelligent, automated and on the cloud. We are devoted to DEI and are recognized as a top employer and place to work.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Edison, NJ, US

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