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Itil Process Lead Jobs (NOW HIRING)

HCL Technologies Limited

Certifications (Preferred) ITIL v3 / v4 ServiceNow ITSM certifications Key Responsibilities - Process Lead (CM / IM / PM / RM) Project: DePuy Synthes .Role: ITSM Process Lead - Change, Incident ...

SCIGON Solutions

ITSM / Service Desk Lead

Oak Brook, IL · On-site

$93K - $125K/yr

This role owns ServiceNow (or equivalent ITSM platform), drives ITIL process maturity, ensures SLA ... Lead Incident, Problem, Change, Request, and Knowledge Management practices. * Ensure compliance ...

Scigon Solutions

ITSM / Service Desk Lead

Oak Brook, IL · On-site

$93K - $125K/yr

This role owns ServiceNow (or equivalent ITSM platform), drives ITIL process maturity, ensures SLA ... Lead Incident, Problem, Change, Request, and Knowledge Management practices. * Ensure compliance ...

SCIGON

ITSM / Service Desk Lead

Oak Brook, IL · On-site

This role owns ServiceNow (or equivalent ITSM platform), drives ITIL process maturity, ensures SLA ... Lead Incident, Problem, Change, Request, and Knowledge Management practices. * Ensure compliance ...

Govcio LLC

ITSM Engineer

Washington, DC · On-site

$94K - $130K/yr

Key Responsibilities ServiceNow & ITIL Process Ownership * Execute and optimize ITIL 4 practices ... Lead or support major incident coordination for P1 events affecting multiple service towers ...

InterSources Inc

ServiceNow Lead/ Architect

Greensboro, NC · On-site

$69 - $87/hr

... ITIL Process implementation. • Service-now for custom Application Design & Development. • Hands-on technical delivery including required documentation of cost-effective Service-now solutions ...

SonSoft Inc.

Windows and VMWare Admin

Omaha, NE · On-site

They are seeking a Windows and VMWare Admin to provide support for Windows servers, execute patch management, and lead teams in incident resolution while adhering to ITIL processes. Responsibilities ...

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Itil Process Lead information

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How much do itil process lead jobs pay per year?

As of Sep 11, 2026, the average yearly pay for itil process lead in the United States is $120,101.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,500.00 and $134,500.00 per year, depending on experience, location, and employer.

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Infographic showing various Itil Process Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $120,101 per year, or $57.7 per hour.

Support Analyst - ITIL Change Management

Plano, TX

Sonoma Consulting Inc.
Business Management Consulting • 1 - 10 employees
Learn more about Sonoma Consulting Inc.external

Contractor

Re-posted 24 days ago

Key responsibilities

  • Manage and support the IT Change Management process, including submission, approval, and implementation of changes.

  • Lead weekly CAB meetings and facilitate support teams' execution of Change Management techniques.

  • Conduct trend analyses to identify potential points of service failure and implement service improvement actions.

Job description

Company Description

Sonoma Consulting is one of the fastest growing national IT Consulting and Executive Search company in the United States, which was founded in 2011 by Mark McGee, the President and CEO. Sonoma Consulting has two business divisions - IT Consulting Services & Executive Search to serve its 150 national clients which range from entrepreneurial start-ups to Global Fortune 500.

Job Description

This role is a combination of operational and strategic responsibilities for ITL Service Design and Transition processes. From an operational perspective, the primary responsibility is managing IT Change Management. This requires providing daily support to our Change Management Process, govern the process and define improvement opportunities within the Change Management space. Critical to this role is the understanding user/business impact in a complex environment. On the strategic side, the duties comprise of overseeing ITIL Service Design and Transition processes and striving to mature them through Kaizen or continuous improvement working practices.

Key Responsibilities (Essential Duties and Functions)

Change Management Process Lead

  • Continuous improvement of overall Change Management process and communications.
  • Collaborating with IT teams on improving our Change Management Processes.
  • Act as point of escalation for customer for all IT changes, providing support teams with the tools they need to submit, update, approve and implement as quickly as possible
  • Facilitate support teams' execution of Change Management techniques
  • Enhance Change Management functions across the enterprise
  • Provide guidance and assistance in classifying changes & in identifying risks to the environment
  • Lead weekly CAB meetings
  • Manage and participate in proactive continual improvement initiatives; moving toward a more proactive CSI process
  • Conduct trend analyses to identify potential points of service failure, launching service improvement actions that provide solutions to the perceived exposure
  • Document modifications to process
  • Provide training and guidance
  • Generate regularly scheduled reporting
Qualifications

Requirements:

Qualifications

  • Strong ITIL process management experience, specifically focused on Change Management; ITIL Foundation certified
  • Familiarity with all other ITIL processes
  • Proficiency in MS Visio, Word, Excel
  • SOP writing/creation
  • Strong relationship building/interpersonal skills
  • Experience in documenting processes for Technical/IT related functions
  • Good research & analysis skills
  • Good interpersonal, communication and presentation skills
  • Good organizational skills plus the ability to motivate people across the organization to provide solutions
  • Previous experience working in a large organization
  • Experience with current Change Management methodologies
  • Experience with ServiceNow
  • Agile / Scrum development
  • Business Requirements gathering
  • Process mapping
  • Reporting analytics
  • Familiarity with developing training using multiple methods (such as video, screen recording, demos, classroom, WebEx, static text only)
  • Decision maker with an operationally-focused outlook
Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, place of origin, ethnic origin, national origin, ancestry, age, sex, sexual orientation, gender identity, transgender status, genetic information, mental or physical disability, marital status, pregnancy, veteran status, or any other characteristic protected by applicable national, state, or local law.

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About Sonoma Consult

Sourced by ZipRecruiter

Sonoma Consult is a California based C corporation helping companies bring products to the patient by working closely with the engineering teams and the clinicians. Our goal, no matter what stage of product development, is to create and execute a plan of action to move the product through the appropriate clinical and regulatory steps. Sonoma Consult works cohesively with the engineers and physicians to translate technologies to the clinic. Our goal is to help you get the very best product to the clinic and to the market. This includes planning, execution and ensuring critical data is delivered in the right format to ensure the feedback loop to the design team ultimately delivers the most advanced technology to the patient.

Industry

Business management consulting

Company size

1 - 10 Employees

Headquarters location

Sonoma, CA, US

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