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Itil Process Consultant Jobs (NOW HIRING)

Indra Group UK & Ireland

$120.48 - $160.64/hr

Indra is one of the leading global technology and consulting companies and the technological ... ITIL process assessment: Assess current operational processes, procedures, workflows, support ...

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How much do itil process consultant jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for itil process consultant in the United States is $55.83, according to ZipRecruiter salary data. Most workers in this role earn between $53.61 and $57.69 per hour, depending on experience, location, and employer.

What does an ITIL Process Consultant do?

An ITIL Process Consultant specializes in analyzing, designing, and improving IT service management processes based on ITIL (Information Technology Infrastructure Library) best practices. They work with organizations to assess current IT processes, identify gaps, and implement strategies that enhance service delivery, efficiency, and alignment with business goals. Their role often involves training staff, ensuring compliance with ITIL standards, and facilitating continual service improvement. By optimizing IT processes, they help organizations deliver better IT services and achieve greater customer satisfaction.

How does an ITIL Process Consultant typically collaborate with different departments to implement process improvements?

An ITIL Process Consultant works closely with various teams—such as IT operations, service desk, and business units—to analyze current workflows and identify areas for improvement. Collaboration often involves facilitating workshops, gathering feedback, and ensuring that process changes align with both ITIL best practices and organizational objectives. Consultants commonly act as a bridge between technical staff and management, translating business needs into actionable IT service processes. This role requires strong communication skills and the ability to manage stakeholder expectations throughout the change process.

What are the key skills and qualifications needed to thrive as an ITIL Process Consultant, and why are they important?

To thrive as an ITIL Process Consultant, you need expertise in IT service management frameworks, deep understanding of ITIL principles, and typically an ITIL Foundation or higher-level certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Cherwell is crucial for process design and implementation. Strong analytical thinking, stakeholder management, and communication skills set top consultants apart. These skills are essential for optimizing service delivery, aligning IT processes with business objectives, and driving continuous improvement.

What is the difference between Itil Process Consultant vs Itil Service Manager?

AspectItil Process ConsultantItil Service Manager
CertificationsITIL Foundation, Intermediate, ExpertITIL Foundation, Intermediate, Expert
Work EnvironmentAdvises on process design and improvementOversees service delivery and manages teams
Employer & IndustryConsulting firms, IT departmentsIT service providers, large organizations

While both roles require ITIL certifications and focus on IT service management, an Itil Process Consultant primarily advises on process improvements, whereas an Itil Service Manager manages ongoing service delivery and team operations. The roles often overlap but differ in scope and responsibilities.

What is an ITIL Process Consultant?

An ITIL Process Consultant is a professional who specializes in implementing and improving IT service management processes based on the ITIL framework. They analyze existing workflows, design efficient processes, and often hold certifications like ITIL Expert to ensure best practices are followed within organizations.

What is the role of an ITIL Process Consultant?

An ITIL Process Consultant specializes in designing, implementing, and improving IT service management processes based on the ITIL framework. They analyze organizational needs, develop process workflows, and ensure compliance with best practices, often using tools like ServiceNow or BMC. Certification in ITIL and strong analytical skills are typically required for this role.

What jobs can I get with ITIL Process Consultant certification?

An ITIL Process Consultant certification can qualify you for roles such as IT Service Manager, IT Process Analyst, Service Delivery Manager, or IT Operations Manager. These positions involve managing IT service processes, implementing best practices, and improving service efficiency using ITIL frameworks and tools.
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Itil Process Consultant jobs near you
Infographic showing various Itil Process Consultant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 3% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $116,128 per year, or $55.8 per hour.

Consultant - ITIL/ITSM Process

Avance Consulting Services

Naperville, IL

Full-time

Re-posted 4 days ago

Job description

Job Description

Hi,
I hope you are doing good.
I have a job opportunity related to your profile with one of our client, please find below Job Description for your review. If you are interested and available for the following position then please send your updated resume in word format along with your contact details to discuss further
Role: Consultant - ITIL/ITSM Process
Duration: Full Time
Location: Naperville, Illinois.
Qualifications
Basic
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
At least 4-year experience in Information Technology.


Preferred
Minimum of 4+ years overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management
At least 3 years of experience with ServiceNow or BMC Remedy or other ITSM tools as an advanced user
Knowledge of the ITIL v3 service life cycle and ITSM best practices
Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working part of CSI projects
Knowledge of technology metrics, scorecard implementation, and project management best practices
ITIL v3 Intermediate certificate or/and administration certificate on any ITSM tools like ServiceNow, Remedy
Knowledge of COBIT, ISO 2000, or CMMI
Analytical and Communication skills
Planning and Co-ordination skills
Experience with project management
Experience and desire to work in a management consulting environment that requires regular travel

Qualifications

Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education

Additional Information

All your information will be kept confidential according to EEO guidelines.

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About Avance Consulting

Sourced by ZipRecruiter

Avance Consulting is a global leader in innovative talent solutions for diverse industries. Since 2007, we have been serving nearly a third of Fortune 500 companies and most of the top 100 technology companies worldwide. Our team of 700+ experts offers Engineering Services, Information Technology, Digital and Executive Search solutions from our offices in North America, UK, Europe and APAC. At Avance you can learn new skills and technologies, have more advancement opportunities and career growth, being a part of our productive atmosphere, and a positive reinforcement culture.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Somerset , NJ, US

Year founded

2007

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