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Itil Process Consultant Jobs (NOW HIRING)

Vintun

Be Seen First

IT Process Analyst- ITIL (hybrid remote)

Stafford, VA · Remote

$80K - $100K/yr

As a professional services firm that provides consulting and advisory services to clients, Vintun ... ITIL processes through documentation of processes, procedures, and work instructions. You will ...

New

CYNET SYSTEMS

Application Support

New York, NY · On-site

$45 - $50/hr

Strong ITIL process knowledge. * Stakeholder management experience. * Experience in onsite-offshore ... S. states and Canada, we support thousands of consultants through our expansive, high-performing ...

Staffingine LLC

Enovia PLM Consultant Job Location: Summit, NJ Job Type: Contract * Enovia Technical and Functional ... Should have experience of ITIL process and support * ProblemSolving * Troubleshooting issues within ...

Sidram Technologies

ITSM Consultant

Boston, MA · On-site

ITSM Consultant Location: Boston, MA - Onsite We are looking for an ITSM Specialist with hands-on ... tools Strong understanding of ITIL processes (Incident, Problem, Change Management) Good ...

Atria Group LLC

Drupal Developer

New York, NY

Company Description We specialize in Staffing, Consulting, Software Development, and Training along ... Knowledge on ITIL process Additional Information * Good comm skills are a big priority * Duration ...

Sidram Technologies

ITSM Consultant

Boston, MA · On-site

ITSM Consultant Location: Boston, MA - Onsite We are looking for an ITSM Specialist with hands-on ... tools Strong understanding of ITIL processes (Incident, Problem, Change Management) Good ...

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Itil Process Consultant information

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$37

$55

$66

How much do itil process consultant jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for itil process consultant in the United States is $55.83, according to ZipRecruiter salary data. Most workers in this role earn between $53.61 and $57.69 per hour, depending on experience, location, and employer.

What does an ITIL Process Consultant do?

An ITIL Process Consultant specializes in analyzing, designing, and improving IT service management processes based on ITIL (Information Technology Infrastructure Library) best practices. They work with organizations to assess current IT processes, identify gaps, and implement strategies that enhance service delivery, efficiency, and alignment with business goals. Their role often involves training staff, ensuring compliance with ITIL standards, and facilitating continual service improvement. By optimizing IT processes, they help organizations deliver better IT services and achieve greater customer satisfaction.

How does an ITIL Process Consultant typically collaborate with different departments to implement process improvements?

An ITIL Process Consultant works closely with various teams—such as IT operations, service desk, and business units—to analyze current workflows and identify areas for improvement. Collaboration often involves facilitating workshops, gathering feedback, and ensuring that process changes align with both ITIL best practices and organizational objectives. Consultants commonly act as a bridge between technical staff and management, translating business needs into actionable IT service processes. This role requires strong communication skills and the ability to manage stakeholder expectations throughout the change process.

What are the key skills and qualifications needed to thrive as an ITIL Process Consultant, and why are they important?

To thrive as an ITIL Process Consultant, you need expertise in IT service management frameworks, deep understanding of ITIL principles, and typically an ITIL Foundation or higher-level certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Cherwell is crucial for process design and implementation. Strong analytical thinking, stakeholder management, and communication skills set top consultants apart. These skills are essential for optimizing service delivery, aligning IT processes with business objectives, and driving continuous improvement.

What is the difference between Itil Process Consultant vs Itil Service Manager?

AspectItil Process ConsultantItil Service Manager
CertificationsITIL Foundation, Intermediate, ExpertITIL Foundation, Intermediate, Expert
Work EnvironmentAdvises on process design and improvementOversees service delivery and manages teams
Employer & IndustryConsulting firms, IT departmentsIT service providers, large organizations

While both roles require ITIL certifications and focus on IT service management, an Itil Process Consultant primarily advises on process improvements, whereas an Itil Service Manager manages ongoing service delivery and team operations. The roles often overlap but differ in scope and responsibilities.

What is an ITIL Process Consultant?

An ITIL Process Consultant is a professional who specializes in implementing and improving IT service management processes based on the ITIL framework. They analyze existing workflows, design efficient processes, and often hold certifications like ITIL Expert to ensure best practices are followed within organizations.

What is the role of an ITIL Process Consultant?

An ITIL Process Consultant specializes in designing, implementing, and improving IT service management processes based on the ITIL framework. They analyze organizational needs, develop process workflows, and ensure compliance with best practices, often using tools like ServiceNow or BMC. Certification in ITIL and strong analytical skills are typically required for this role.

What jobs can I get with ITIL Process Consultant certification?

An ITIL Process Consultant certification can qualify you for roles such as IT Service Manager, IT Process Analyst, Service Delivery Manager, or IT Operations Manager. These positions involve managing IT service processes, implementing best practices, and improving service efficiency using ITIL frameworks and tools.
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Itil Process Consultant jobs near you
Infographic showing various Itil Process Consultant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 3% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $116,128 per year, or $55.8 per hour.

ServiceNOW Lead Developer

Sonoma Consulting Inc.

New York, NY • On-site

$59 - $81.25/hr

Full-time

Re-posted 13 days ago

Job description

Company Description

Halo Group is a premier provider of IT talent. We place technology experts within
the teams of the world's leading companies to help them build innovative
businesses that keep them one step closer to their customers and one step
ahead of the competition. We offer a meaningful work environment for
employees, attractive and interesting engagements for consultants, and cutting-edge
digital innovation for our customers.
We delight in helping our customers execute their digital vision. Big projects or
small, Halo Group knows that by combining the highest quality talent with our
unwavering support, we will become an invaluable extension of the team. Halo
Group's experienced consultants in Detroit, Atlanta and Dallas specialize in all
areas of product/project governance, UX/UI, multi-platform applications, quality
assurance/testing, cloud computing, and data analytics.
Since its inception, Halo Group has been recognized for numerous awards, including: 
- INC 5000
- Future 50
- 101 Best and Brightest
- Michigan 50 Companies to Watch
- Goldline Research - "Most Dependable Companies"
- Ernst & Young - "Entrepreneur of the Year" Finalist

Job Description

8 to 10 years of experience in IT Industry, which highlights experience in Business Service Management solutions and ITIL Process.
Experience in working for Infrastructure management Services for designing solutions
Majorly worked in heterogeneous environments including IT/Non-IT for Solution Designing, Project Management, Process Consulting, Integrations and Implementation for various tools & processes.
Hands-on design, development and deployment experience of tools with various platforms, vendors and middleware
Suctioning experience in major tool competencies like ITSM, Monitoring, Automation, Manager-Of-Manager, End user/client management, Server managemetn & reporting
Experience in integration of tools with CMDB, automation, monitoring & Discovery products
Experience in Integrations with 3rd party tools using (web services, SOAP, email, DB connector, plugins etc.)
Good Understanding of ITIL v3 processes
ITIL expert v3 certified(Preferred)

Qualifications

Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 4 years of experience with Information Technologies.

Additional Information

** U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time.
This is a Full-Time / Permanent job opportunity.
Only for US Citizen and Green Card Holder.

** All your information will be kept confidential according to EEO guidelines.

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About Sonoma Consult

Sourced by ZipRecruiter

Sonoma Consult is a California based C corporation helping companies bring products to the patient by working closely with the engineering teams and the clinicians. Our goal, no matter what stage of product development, is to create and execute a plan of action to move the product through the appropriate clinical and regulatory steps. Sonoma Consult works cohesively with the engineers and physicians to translate technologies to the clinic. Our goal is to help you get the very best product to the clinic and to the market. This includes planning, execution and ensuring critical data is delivered in the right format to ensure the feedback loop to the design team ultimately delivers the most advanced technology to the patient.

Industry

Business management consulting

Company size

1 - 10 Employees

Headquarters location

Sonoma, CA, US

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