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Itil Process Consultant Jobs (NOW HIRING)

SonSoft Inc.

Windows and VMWare Admin

Omaha, NE · On-site

... ITIL process for all incident, problem and change management • Ability to correlate incident trends into problem management and permanently fix Company : SonSoft is an IT Staffing and consulting ...

CYNET SYSTEMS

Application Support

New York, NY · On-site

$45 - $50/hr

Strong ITIL process knowledge. * Stakeholder management experience. * Experience in onsite-offshore ... S. states and Canada, we support thousands of consultants through our expansive, high-performing ...

Staffingine LLC

Enovia PLM Consultant Job Location: Summit, NJ Job Type: Contract * Enovia Technical and Functional ... Should have experience of ITIL process and support * ProblemSolving * Troubleshooting issues within ...

NTT DATA Services

ITIL Service Manager

Plano, TX · On-site +1

$79K - $132K/yr

Leads complex service delivery processes and associated projects * Manages service delivery ... our consulting and Industry solutions help organizations and society move confidently and ...

NTT DATA Services

ITIL Service Manager

Plano, TX · On-site +1

$79K - $132K/yr

Leads complex service delivery processes and associated projects * Manages service delivery ... our consulting and Industry solutions help organizations and society move confidently and ...

NTT DATA, Inc.

ITIL Service Manager

Plano, TX · On-site

$79K - $132K/yr

Leads complex service delivery processes and associated projects * Develops resolutions and ... our consulting and Industry solutions help organizations and society move confidently and ...

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How much do itil process consultant jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for itil process consultant in the United States is $55.83, according to ZipRecruiter salary data. Most workers in this role earn between $53.61 and $57.69 per hour, depending on experience, location, and employer.

What does an ITIL Process Consultant do?

An ITIL Process Consultant specializes in analyzing, designing, and improving IT service management processes based on ITIL (Information Technology Infrastructure Library) best practices. They work with organizations to assess current IT processes, identify gaps, and implement strategies that enhance service delivery, efficiency, and alignment with business goals. Their role often involves training staff, ensuring compliance with ITIL standards, and facilitating continual service improvement. By optimizing IT processes, they help organizations deliver better IT services and achieve greater customer satisfaction.

How does an ITIL Process Consultant typically collaborate with different departments to implement process improvements?

An ITIL Process Consultant works closely with various teams—such as IT operations, service desk, and business units—to analyze current workflows and identify areas for improvement. Collaboration often involves facilitating workshops, gathering feedback, and ensuring that process changes align with both ITIL best practices and organizational objectives. Consultants commonly act as a bridge between technical staff and management, translating business needs into actionable IT service processes. This role requires strong communication skills and the ability to manage stakeholder expectations throughout the change process.

What are the key skills and qualifications needed to thrive as an ITIL Process Consultant, and why are they important?

To thrive as an ITIL Process Consultant, you need expertise in IT service management frameworks, deep understanding of ITIL principles, and typically an ITIL Foundation or higher-level certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Cherwell is crucial for process design and implementation. Strong analytical thinking, stakeholder management, and communication skills set top consultants apart. These skills are essential for optimizing service delivery, aligning IT processes with business objectives, and driving continuous improvement.

What is the difference between Itil Process Consultant vs Itil Service Manager?

AspectItil Process ConsultantItil Service Manager
CertificationsITIL Foundation, Intermediate, ExpertITIL Foundation, Intermediate, Expert
Work EnvironmentAdvises on process design and improvementOversees service delivery and manages teams
Employer & IndustryConsulting firms, IT departmentsIT service providers, large organizations

While both roles require ITIL certifications and focus on IT service management, an Itil Process Consultant primarily advises on process improvements, whereas an Itil Service Manager manages ongoing service delivery and team operations. The roles often overlap but differ in scope and responsibilities.

What is an ITIL Process Consultant?

An ITIL Process Consultant is a professional who specializes in implementing and improving IT service management processes based on the ITIL framework. They analyze existing workflows, design efficient processes, and often hold certifications like ITIL Expert to ensure best practices are followed within organizations.

What is the role of an ITIL Process Consultant?

An ITIL Process Consultant specializes in designing, implementing, and improving IT service management processes based on the ITIL framework. They analyze organizational needs, develop process workflows, and ensure compliance with best practices, often using tools like ServiceNow or BMC. Certification in ITIL and strong analytical skills are typically required for this role.

What jobs can I get with ITIL Process Consultant certification?

An ITIL Process Consultant certification can qualify you for roles such as IT Service Manager, IT Process Analyst, Service Delivery Manager, or IT Operations Manager. These positions involve managing IT service processes, implementing best practices, and improving service efficiency using ITIL frameworks and tools.
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Itil Process Consultant jobs near you
Infographic showing various Itil Process Consultant job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $116,128 per year, or $55.8 per hour.

CMDB and HAM process consultant

Charlotte, NC • On-site

Noblesoft Technologies
Software Development • 51 - 200 employees
Learn more about Noblesoft Technologiesexternal

Contractor

Re-posted 7 days ago

Job description

Role: CMDB and HAM process consultant

Location – Charlotte, North Carolina (Preferred) or anywhere in USA - Remote

JD

In this role as Consultant for Asset and Configuration Management, you will be responsible for the design, defining governance structure, conducting process and tools training and providing directions for continuous improvement of this process. You will be the accountable to ensure alignment of the process with organizational goals and ITIL best practices. You will  collaborate with stakeholders across IT and business units to drive process excellence, maintain service quality, and enhance operational efficiency.
 
What You Should Bring:
Strong communication and collaboration abilities to engage with diverse stakeholders.
Strategic and customer-focused mindset.
Exceptional problem-solving and analytical skills.
Familiarity with Agile, DevOps, or Lean methodologies.
Experienced with service management tools such as ServiceNow, BMC, Jira, Cherwell. Certifications on relevant tool modules is a plus.
Experience with designing , implementing and maintaining CMDB following industry best practices
Experience in creation of process documents, solution road maps and Service improvement plans.
Awareness of CSDM4 beyond definitions on how it can be implemented on an organisational CMDB
Experience in maintaining and improving the lifecycle and governance of Hardware asset management.
Experience in working with DAAS/PCAAS and Traditional On-Premises Desktop delivery structure in HAM
Strong organizational and prioritization skills with ability to influence and lead cross-functional teams.
Proficiency in data analysis and performance reporting, Ability to work with various data sources and data types.
Knowledge of service management industry best practices
Ability to demonstrate and understand how to effectively measure the process effectiveness and efficiency.
Ability to train and influence others to follow the process
Self-management skills with a focus on results for prompt and accurate completion of challenging work.
Experience in IT Operations, Service Delivery, or IT Governance.
Proven ability to lead process improvement initiatives and manage change effectively.
Develop business cases for improvements.