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Itil Process Consultant Jobs (NOW HIRING)

USM

JB061978 - Technical Consultant (TC) Serv

Skills "Technical Consultan.. Visa Types Green Card, US Citiz.. Location: Remote Duration: 6 month ... ITIL Process Definition, Integration Solutions, understanding Architecture solution • ...

IBM

ServiceNow Consultant

Denver City, TX · On-site

In-depth understanding of service management and ITIL processes, with the ability to apply this ... ABOUT BUSINESS UNIT IBM Consulting is IBM's consulting and global professional services business ...

Barrow Wise Consulting

ITIL Consultant

MD · On-site

$90K - $150K/yr

The ITIL Consultant will support Barrow Wise's DHS project and perform the following duties ... Review incident, problem, and change management processes * Assess SLA and OLA performance ...

PD Inc

$111K - $143K/yr

Seven + years of relevant/recent experience implementing ITIL framework, process improvement, and ... consultant to management on major matters pertaining to its policies, plans, and objectives.

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How much do itil process consultant jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for itil process consultant in the United States is $55.83, according to ZipRecruiter salary data. Most workers in this role earn between $53.61 and $57.69 per hour, depending on experience, location, and employer.

What does an ITIL Process Consultant do?

An ITIL Process Consultant specializes in analyzing, designing, and improving IT service management processes based on ITIL (Information Technology Infrastructure Library) best practices. They work with organizations to assess current IT processes, identify gaps, and implement strategies that enhance service delivery, efficiency, and alignment with business goals. Their role often involves training staff, ensuring compliance with ITIL standards, and facilitating continual service improvement. By optimizing IT processes, they help organizations deliver better IT services and achieve greater customer satisfaction.

How does an ITIL Process Consultant typically collaborate with different departments to implement process improvements?

An ITIL Process Consultant works closely with various teams—such as IT operations, service desk, and business units—to analyze current workflows and identify areas for improvement. Collaboration often involves facilitating workshops, gathering feedback, and ensuring that process changes align with both ITIL best practices and organizational objectives. Consultants commonly act as a bridge between technical staff and management, translating business needs into actionable IT service processes. This role requires strong communication skills and the ability to manage stakeholder expectations throughout the change process.

What are the key skills and qualifications needed to thrive as an ITIL Process Consultant, and why are they important?

To thrive as an ITIL Process Consultant, you need expertise in IT service management frameworks, deep understanding of ITIL principles, and typically an ITIL Foundation or higher-level certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Cherwell is crucial for process design and implementation. Strong analytical thinking, stakeholder management, and communication skills set top consultants apart. These skills are essential for optimizing service delivery, aligning IT processes with business objectives, and driving continuous improvement.

What is the difference between Itil Process Consultant vs Itil Service Manager?

AspectItil Process ConsultantItil Service Manager
CertificationsITIL Foundation, Intermediate, ExpertITIL Foundation, Intermediate, Expert
Work EnvironmentAdvises on process design and improvementOversees service delivery and manages teams
Employer & IndustryConsulting firms, IT departmentsIT service providers, large organizations

While both roles require ITIL certifications and focus on IT service management, an Itil Process Consultant primarily advises on process improvements, whereas an Itil Service Manager manages ongoing service delivery and team operations. The roles often overlap but differ in scope and responsibilities.

What is an ITIL Process Consultant?

An ITIL Process Consultant is a professional who specializes in implementing and improving IT service management processes based on the ITIL framework. They analyze existing workflows, design efficient processes, and often hold certifications like ITIL Expert to ensure best practices are followed within organizations.

What is the role of an ITIL Process Consultant?

An ITIL Process Consultant specializes in designing, implementing, and improving IT service management processes based on the ITIL framework. They analyze organizational needs, develop process workflows, and ensure compliance with best practices, often using tools like ServiceNow or BMC. Certification in ITIL and strong analytical skills are typically required for this role.

What jobs can I get with ITIL Process Consultant certification?

An ITIL Process Consultant certification can qualify you for roles such as IT Service Manager, IT Process Analyst, Service Delivery Manager, or IT Operations Manager. These positions involve managing IT service processes, implementing best practices, and improving service efficiency using ITIL frameworks and tools.
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Itil Process Consultant jobs near you
Infographic showing various Itil Process Consultant job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $116,128 per year, or $55.8 per hour.

JB061978 - Technical Consultant (TC) Serv

Remote

USM
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Contractor

This job post has expired 4 days ago. Applications are no longer accepted.

Job description

  • Start Date: Interview Types
  • Skills "Technical Consultan.. Visa Types Green Card, US Citiz..

    • Location: Remote
    Duration: 6 month
    Remote Role
    Technical Consultant (TC)
    ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow module
    Technical Competency
    • Experience as a Technical Lead
    • Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
    • Understanding customer business requirements and convert to functional requirement
    • Responsible for reviewing requirements for accurate estimation
    • Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
    • Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
    • Review, and do proactive analyze and resolve application issues as needed
    • Mentor and share technical knowledge/guidance to team
    • Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standard
    • Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
    • Should possess good knowledge in Agile/Scrum methodology
    Behavioral competency
    • Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
    • Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impact
    • Excellent team management skills to manage the project team and member
    • Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)
    Good to have
    • Experience in ServiceNow custom application design and development
    • Evaluate the tool stability and performance and provide recommendation
    • Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)
    • Preferred to have ServiceNow Implementation Specialist certification
    • Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholder
    ServiceNow CSA, CAD certification
    Skills: ServiceNow
    Experience Required: 4-6

    Apply