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Itil Process Consultant Jobs (NOW HIRING)

PD Inc

Senior ITIL SME

Fort George G Meade, MD · On-site

$111K - $143K/yr

Seven + years of relevant/recent experience implementing ITIL framework, process improvement, and ... consultant to management on major matters pertaining to its policies, plans, and objectives.

CYNET SYSTEMS

Application Support

New York, NY · On-site

$45 - $50/hr

Strong ITIL process knowledge. * Stakeholder management experience. * Experience in onsite-offshore ... S. states and Canada, we support thousands of consultants through our expansive, high-performing ...

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Itil Process Consultant information

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How much do itil process consultant jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for itil process consultant in the United States is $55.83, according to ZipRecruiter salary data. Most workers in this role earn between $53.61 and $57.69 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an ITIL Process Consultant, and why are they important?

To thrive as an ITIL Process Consultant, you need expertise in IT service management frameworks, deep understanding of ITIL principles, and typically an ITIL Foundation or higher-level certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Cherwell is crucial for process design and implementation. Strong analytical thinking, stakeholder management, and communication skills set top consultants apart. These skills are essential for optimizing service delivery, aligning IT processes with business objectives, and driving continuous improvement.

What is the difference between Itil Process Consultant vs Itil Service Manager?

AspectItil Process ConsultantItil Service Manager
CertificationsITIL Foundation, Intermediate, ExpertITIL Foundation, Intermediate, Expert
Work EnvironmentAdvises on process design and improvementOversees service delivery and manages teams
Employer & IndustryConsulting firms, IT departmentsIT service providers, large organizations

While both roles require ITIL certifications and focus on IT service management, an Itil Process Consultant primarily advises on process improvements, whereas an Itil Service Manager manages ongoing service delivery and team operations. The roles often overlap but differ in scope and responsibilities.

What does an ITIL Process Consultant do?

An ITIL Process Consultant specializes in analyzing, designing, and improving IT service management processes based on ITIL (Information Technology Infrastructure Library) best practices. They work with organizations to assess current IT processes, identify gaps, and implement strategies that enhance service delivery, efficiency, and alignment with business goals. Their role often involves training staff, ensuring compliance with ITIL standards, and facilitating continual service improvement. By optimizing IT processes, they help organizations deliver better IT services and achieve greater customer satisfaction.

How does an ITIL Process Consultant typically collaborate with different departments to implement process improvements?

An ITIL Process Consultant works closely with various teams—such as IT operations, service desk, and business units—to analyze current workflows and identify areas for improvement. Collaboration often involves facilitating workshops, gathering feedback, and ensuring that process changes align with both ITIL best practices and organizational objectives. Consultants commonly act as a bridge between technical staff and management, translating business needs into actionable IT service processes. This role requires strong communication skills and the ability to manage stakeholder expectations throughout the change process.
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Itil Process Consultant jobs near you
Infographic showing various Itil Process Consultant job openings in the United States as of July 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $116,128 per year, or $55.8 per hour.
CMDB Platform and ITIL Process Governance Administrator

CMDB Platform and ITIL Process Governance Administrator

Vangard, Inc.

Dallas, TX

Full-time

Posted 8 days ago

Job description

Core Responsibilities

CMDB Data Stewardship & Governance

  • Administer and maintain core CMDB reference data, including configuration items, vendors, companies, locations, and organizational hierarchies
  • Support data quality initiatives, including normalization, duplicate remediation, and lifecycle management
  • Enable and support CMDB certification and attestation campaigns to ensure data accuracy and completeness
  • Define and maintain governance policies, standards, and controls aligned with audit and risk expectations

Platform & Process Collaboration

  • Partner with platform and operations teams to convert governance requirements into workflows, controls, and system guardrails
  • Identify gaps, trends, and opportunities for improvement through data analysis and stakeholder engagement

Metrics & Reporting

  • Develop and maintain data quality metrics, dashboards, and reporting frameworks
  • Prepare governance insights and reporting for leadership, audit, and compliance discussions

AI Platform & Process Governance

  • Support governance for AI usage leveraging CMDB data, ensuring controlled, compliant, and intentional use

  • Define and document AI governance guardrails, including approved datasets, controls, and escalation paths

  • Assist in translating AI governance requirements into process controls and certification checkpoints

  • Contribute to AI-ready processes supporting future capabilities such as AIOps, predictive analytics, and AI control frameworks


Qualifications

  • Minimum of five years related work experience, with at least one year of IT service management experience.

  • Undergraduate degree or equivalent combination of training and experience.

  • ITIL Foundation Certification

  • Experience in IT systems, CMDB, data administration, or governance environments

  • Data normalization experience and ability to maintain high-quality structured data

  • Data governance experience, including policies, standards, and controls

  • Ability to operate as a technical administrator while effectively communicating within a governance and process-driven environment

  • Understanding of ITIL processes and service management concepts

  • Experience or exposure to cloud platforms (AWS, Azure, or similar)

  • Strong communication and collaboration skills across technical and business stakeholders

Preferred

  • Hands-on experience with ServiceNow (CMDB, ITSM modules)

  • ServiceNow System Administrator (SNOW SysAdmin) certification or willingness to obtain within 1 year

  • Cloud certification or demonstrated cloud expertise (AWS, Azure, etc.)

  • Knowledge of CMDB governance, certification campaigns, and audit readiness practices

  • Experience with reporting, dashboards, or data analytics tools

  • Exposure to AI governance, AIOps, or automated service management processes

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission-we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

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