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Itil Process Consultant Jobs (NOW HIRING)

IBM

ServiceNow Consultant

Denver City, TX · On-site

In-depth understanding of service management and ITIL processes, with the ability to apply this ... ABOUT BUSINESS UNIT IBM Consulting is IBM's consulting and global professional services business ...

Barrow Wise Consulting

ITIL Consultant

MD · On-site

$90K - $150K/yr

The ITIL Consultant will support Barrow Wise's DHS project and perform the following duties ... Review incident, problem, and change management processes * Assess SLA and OLA performance ...

PD Inc

Senior ITIL SME

Fort George G Meade, MD · On-site

$111K - $143K/yr

Seven + years of relevant/recent experience implementing ITIL framework, process improvement, and ... consultant to management on major matters pertaining to its policies, plans, and objectives.

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Itil Process Consultant information

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How much do itil process consultant jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for itil process consultant in the United States is $55.83, according to ZipRecruiter salary data. Most workers in this role earn between $53.61 and $57.69 per hour, depending on experience, location, and employer.

What does an ITIL Process Consultant do?

An ITIL Process Consultant specializes in analyzing, designing, and improving IT service management processes based on ITIL (Information Technology Infrastructure Library) best practices. They work with organizations to assess current IT processes, identify gaps, and implement strategies that enhance service delivery, efficiency, and alignment with business goals. Their role often involves training staff, ensuring compliance with ITIL standards, and facilitating continual service improvement. By optimizing IT processes, they help organizations deliver better IT services and achieve greater customer satisfaction.

How does an ITIL Process Consultant typically collaborate with different departments to implement process improvements?

An ITIL Process Consultant works closely with various teams—such as IT operations, service desk, and business units—to analyze current workflows and identify areas for improvement. Collaboration often involves facilitating workshops, gathering feedback, and ensuring that process changes align with both ITIL best practices and organizational objectives. Consultants commonly act as a bridge between technical staff and management, translating business needs into actionable IT service processes. This role requires strong communication skills and the ability to manage stakeholder expectations throughout the change process.

What are the key skills and qualifications needed to thrive as an ITIL Process Consultant, and why are they important?

To thrive as an ITIL Process Consultant, you need expertise in IT service management frameworks, deep understanding of ITIL principles, and typically an ITIL Foundation or higher-level certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Cherwell is crucial for process design and implementation. Strong analytical thinking, stakeholder management, and communication skills set top consultants apart. These skills are essential for optimizing service delivery, aligning IT processes with business objectives, and driving continuous improvement.

What is the difference between Itil Process Consultant vs Itil Service Manager?

AspectItil Process ConsultantItil Service Manager
CertificationsITIL Foundation, Intermediate, ExpertITIL Foundation, Intermediate, Expert
Work EnvironmentAdvises on process design and improvementOversees service delivery and manages teams
Employer & IndustryConsulting firms, IT departmentsIT service providers, large organizations

While both roles require ITIL certifications and focus on IT service management, an Itil Process Consultant primarily advises on process improvements, whereas an Itil Service Manager manages ongoing service delivery and team operations. The roles often overlap but differ in scope and responsibilities.

What is an ITIL Process Consultant?

An ITIL Process Consultant is a professional who specializes in implementing and improving IT service management processes based on the ITIL framework. They analyze existing workflows, design efficient processes, and often hold certifications like ITIL Expert to ensure best practices are followed within organizations.

What is the role of an ITIL Process Consultant?

An ITIL Process Consultant specializes in designing, implementing, and improving IT service management processes based on the ITIL framework. They analyze organizational needs, develop process workflows, and ensure compliance with best practices, often using tools like ServiceNow or BMC. Certification in ITIL and strong analytical skills are typically required for this role.

What jobs can I get with ITIL Process Consultant certification?

An ITIL Process Consultant certification can qualify you for roles such as IT Service Manager, IT Process Analyst, Service Delivery Manager, or IT Operations Manager. These positions involve managing IT service processes, implementing best practices, and improving service efficiency using ITIL frameworks and tools.
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Itil Process Consultant jobs near you
Infographic showing various Itil Process Consultant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 3% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $116,128 per year, or $55.8 per hour.

ITIL V3 , ITSM Suite Cloud Computing Infrastructure (USC,GC)

Sonsoft Inc

Cincinnati, OH • On-site

Full-time

Re-posted 6 days ago

Job description

Company Description

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Job Description

Minimum of 4+ years overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management

At least 3 years of experience with ServiceNow or BMC Remedy or other ITSM tools as an advanced user

Knowledge of the ITIL v3 service life cycle and ITSM best practices

Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working part of CSI projects

Knowledge of technology metrics, scorecard implementation, and project management best practices

ITIL v3 Intermediate certificate or/and administration certificate on any ITSM tools like ServiceNow, Remedy

Knowledge of COBIT, ISO 2000, or CMMI

Analytical and Communication skills

Planning and Co-ordination skills

Experience with project management

Experience and desire to work in a management consulting environment that requires regular travel

Qualifications

Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education

At least 4-year experience in Information Technology.

Additional Information

** U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time.

This is a Full-Time / Permanent job opportunity.

Only US Citizen, Green Card Holder can apply.

.

** All your information will be kept confidential according to EEO guidelines.


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About Sonsoft

Sourced by ZipRecruiter

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2007

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