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Itsm Process Consultant Jobs (NOW HIRING)

Deloitte

ITSM Process & Product Manager

Hermitage, TN · On-site

The ITSM Process & Product Manager will lead initiatives to improve ITSM practices, focusing on ... Company : Deloitte is a business consulting company that offers audit, consulting, financial ...

Deloitte

ITSM Process & Product Manager

Tampa, FL · On-site

The ITSM Process & Product Manager will lead initiatives to improve ITSM practices, focusing on ... Company : Deloitte is a business consulting company that offers audit, consulting, financial ...

Genesis10

ITSM Process Analyst - Hybrid

Minneapolis, MN · On-site

$32.90 - $40/hr

The ITSM Process Analyst will refine and scale these functions into a mature, measurable, and ... S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants ...

Genesis10

ITSM Process Analyst - Hybrid

Minneapolis, MN · On-site

$35 - $42/hr

The ITSM Process Analyst will refine and scale these functions into a mature, measurable, and ... S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants ...

Genesis10

ITSM Process Analyst - Hybrid

Minneapolis, MN · On-site

$38 - $39/hr

Genesis10 is currently seeking an ITSM Process Analyst - Hybrid for a 4+ month contract position ... S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants ...

ICF

ServiceNow ITSM Process Integrator/Developer

Reston, VA · On-site +1

$56.25 - $77.25/hr

... ITSM Process Implementer experienced in ServiceNow ITSM Implementations to support the current ... Our Digital Modernization Division is an information technology and management consulting ...

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Itsm Process Consultant information

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How much do itsm process consultant jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for itsm process consultant in the United States is $55.83, according to ZipRecruiter salary data. Most workers in this role earn between $53.61 and $57.69 per hour, depending on experience, location, and employer.

What is an ITSM Process Consultant?

ITSM Process Consultants are professionals who specialize in designing, implementing, and optimizing IT Service Management (ITSM) processes within organizations. They help businesses align their IT services with business needs by applying best practices and frameworks like ITIL. Their responsibilities often include assessing current IT processes, identifying areas for improvement, providing guidance on best practices, and supporting the adoption of new tools and workflows. By improving ITSM processes, these consultants help organizations enhance service quality, efficiency, and customer satisfaction.

How does an ITSM Process Consultant typically collaborate with cross-functional teams to implement process improvements?

An ITSM Process Consultant works closely with cross-functional teams such as IT operations, service desk, and business units to identify process gaps, gather requirements, and drive the adoption of IT service management best practices. They often facilitate workshops, lead process mapping sessions, and coordinate with stakeholders to ensure alignment on goals and deliverables. Effective communication and stakeholder management are key, as the consultant needs to balance technical solutions with organizational needs while guiding teams through change management and training.

What are the key skills and qualifications needed to thrive as an ITSM Process Consultant, and why are they important?

To thrive as an ITSM Process Consultant, you need a comprehensive understanding of IT Service Management frameworks (such as ITIL), strong analytical skills, and experience in process design and improvement, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Excellent communication, stakeholder management, and change management skills are crucial to effectively drive process adoption and improvements within organizations. These abilities are essential for optimizing IT service delivery, ensuring alignment with business goals, and facilitating successful organizational change.

What is the difference between Itsm Process Consultant vs Service Desk Analyst?

AspectItsm Process ConsultantService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Basic Service Desk certifications
Work EnvironmentDesigning, improving ITSM processes, consultingHandling user tickets, troubleshooting issues
Employer & IndustryIT service providers, large enterprisesIT support teams, help desks
Search & Comparison IntentUnderstanding process roles, consulting careersHelp desk roles, entry-level IT support

The Itsm Process Consultant focuses on designing and optimizing IT service management processes, often working in consulting roles within large organizations. In contrast, a Service Desk Analyst primarily handles user support tickets and troubleshooting. While both roles require ITIL knowledge, the consultant role involves strategic process improvement, whereas the analyst role is more operational and support-focused.

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What states have the most Itsm Process Consultant jobs?

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Itsm Process Consultant jobs near you
Infographic showing various Itsm Process Consultant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $116,128 per year, or $55.8 per hour.

Consultant - ITIL/ITSM Process

Avance Consulting Services

Naperville, IL

Full-time

Re-posted 9 days ago

Job description

Job Description

Hi,
I hope you are doing good.
I have a job opportunity related to your profile with one of our client, please find below Job Description for your review. If you are interested and available for the following position then please send your updated resume in word format along with your contact details to discuss further
Role: Consultant - ITIL/ITSM Process
Duration: Full Time
Location: Naperville, Illinois.
Qualifications
Basic
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
At least 4-year experience in Information Technology.


Preferred
Minimum of 4+ years overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management
At least 3 years of experience with ServiceNow or BMC Remedy or other ITSM tools as an advanced user
Knowledge of the ITIL v3 service life cycle and ITSM best practices
Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working part of CSI projects
Knowledge of technology metrics, scorecard implementation, and project management best practices
ITIL v3 Intermediate certificate or/and administration certificate on any ITSM tools like ServiceNow, Remedy
Knowledge of COBIT, ISO 2000, or CMMI
Analytical and Communication skills
Planning and Co-ordination skills
Experience with project management
Experience and desire to work in a management consulting environment that requires regular travel

Qualifications

Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education

Additional Information

All your information will be kept confidential according to EEO guidelines.

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About Avance Consulting

Sourced by ZipRecruiter

Avance Consulting is a global leader in innovative talent solutions for diverse industries. Since 2007, we have been serving nearly a third of Fortune 500 companies and most of the top 100 technology companies worldwide. Our team of 700+ experts offers Engineering Services, Information Technology, Digital and Executive Search solutions from our offices in North America, UK, Europe and APAC. At Avance you can learn new skills and technologies, have more advancement opportunities and career growth, being a part of our productive atmosphere, and a positive reinforcement culture.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Somerset , NJ, US

Year founded

2007

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