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Itsm Process Consultant Jobs (NOW HIRING)

TECO

ITIL Process Consultant

Tampa, FL · Hybrid

... ITSM processes and ensuring the quality of IT systems performance and services. Serves as subject matter expert on process implementation; provides guidance, expertise, and consultation; and leads ...

TEKsystems

Business Analyst - ITSM

Waukegan, IL

$60 - $67/hr

ITSM Business Analyst Top Skills 1.) 5+ years of ITSM process analysis experience supporting ... The consultant will work with process owners, SMEs, Business Analysts, and technical delivery teams ...

New

HCL Technologies Limited

ITSM Process Lead - Change, Incident, Problem & Release Management Location. Onsite as applicable Experience: 8-14 years Band (Indicative): E3 Shift: Business hours with on‑call support for Major ...

Beyond20

Beyond20 is seeking a Business Process Consultant to join our growing practice, with a focus on the ... Experience with ITSM and ITIL process flow development and tuning on the ServiceNow platform

Neshent Technologies

ND · On-site

We are seeking an experienced ServiceNow ITSM Reporting & Analytics Consultant to design, implement ... Support continuous improvement of ServiceNow reporting capabilities, processes, and governance.

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How much do itsm process consultant jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for itsm process consultant in the United States is $55.83, according to ZipRecruiter salary data. Most workers in this role earn between $53.61 and $57.69 per hour, depending on experience, location, and employer.

What is an ITSM Process Consultant?

ITSM Process Consultants are professionals who specialize in designing, implementing, and optimizing IT Service Management (ITSM) processes within organizations. They help businesses align their IT services with business needs by applying best practices and frameworks like ITIL. Their responsibilities often include assessing current IT processes, identifying areas for improvement, providing guidance on best practices, and supporting the adoption of new tools and workflows. By improving ITSM processes, these consultants help organizations enhance service quality, efficiency, and customer satisfaction.

How does an ITSM Process Consultant typically collaborate with cross-functional teams to implement process improvements?

An ITSM Process Consultant works closely with cross-functional teams such as IT operations, service desk, and business units to identify process gaps, gather requirements, and drive the adoption of IT service management best practices. They often facilitate workshops, lead process mapping sessions, and coordinate with stakeholders to ensure alignment on goals and deliverables. Effective communication and stakeholder management are key, as the consultant needs to balance technical solutions with organizational needs while guiding teams through change management and training.

What are the key skills and qualifications needed to thrive as an ITSM Process Consultant, and why are they important?

To thrive as an ITSM Process Consultant, you need a comprehensive understanding of IT Service Management frameworks (such as ITIL), strong analytical skills, and experience in process design and improvement, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Excellent communication, stakeholder management, and change management skills are crucial to effectively drive process adoption and improvements within organizations. These abilities are essential for optimizing IT service delivery, ensuring alignment with business goals, and facilitating successful organizational change.

What is the difference between Itsm Process Consultant vs Service Desk Analyst?

AspectItsm Process ConsultantService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Basic Service Desk certifications
Work EnvironmentDesigning, improving ITSM processes, consultingHandling user tickets, troubleshooting issues
Employer & IndustryIT service providers, large enterprisesIT support teams, help desks
Search & Comparison IntentUnderstanding process roles, consulting careersHelp desk roles, entry-level IT support

The Itsm Process Consultant focuses on designing and optimizing IT service management processes, often working in consulting roles within large organizations. In contrast, a Service Desk Analyst primarily handles user support tickets and troubleshooting. While both roles require ITIL knowledge, the consultant role involves strategic process improvement, whereas the analyst role is more operational and support-focused.

More about Itsm Process Consultant jobs

What states have the most Itsm Process Consultant jobs?

States with the most job openings for Itsm Process Consultant jobs include:

What are popular job titles related to Itsm Process Consultant jobs?

For Itsm Process Consultant jobs, the most frequently searched job titles are:

Itsm Process Consultant jobs near you
Infographic showing various Itsm Process Consultant job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $116,128 per year, or $55.8 per hour.

Senior ServiceNow Business Process Consultant- ITSM

Arlington, WI • Remote

System One
Business Consulting Services • 5 - 10K employees
Learn more about System Oneexternal

$107K - $131K/yr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 2 days ago

Job description

Job Title: Senior ServiceNow Business Process Consultant- ITSM Type: Contract Work Model: Remote – offsite

Responsibilities

  • Support workshops, interviews, and process mapping sessions to capture as-is and to-be workflows.
  • Support documentation of functional and non-functional requirements for ServiceNow implementations.
  • Translate business needs into clear, actionable user stories and acceptance criteria.
  • Partner with ServiceNow developers, architects, and platform owners to translate requirements into configuration, workflows, and automation.
  • Design, configure, and implement core ITSM capabilities including Incident, Problem, Change, Request, and Knowledge.
  • Analyze and document existing applications to be transitioned into custom ServiceNow applications.
  • Participate in sprint planning, backlog grooming, and UAT cycles within an Agile or hybrid delivery framework.
  • Define and execute test cases; coordinate user acceptance testing and issue resolution.
  • Support solution design and configuration activities by clarifying requirements, validating prototypes, reviewing workflows, and confirming that ServiceNow ITOM and ITSM solutions align with documented business needs.
  • Ensure delivered solutions meet defined requirements and quality standards.
  • Contribute to process documentation, training materials, and continuous improvement initiatives.
  • Support Agile, Waterfall, and Hybrid development methodologies across diverse client environments.
  • Provide project updates, status reports, and documentation for decision-making and governance.
  • Conduct training sessions and create user guides as needed.
Requirements
  • 5+ years of business analysis experience, with 1+ year focused on ServiceNow implementations.
  • Strong Experience with ITSM, CSM and one or more additional ServiceNow modules (e.g., HRSD, CSM, SPM, or custom applications).
  • Familiarity with ServiceNow data structures, tables, and workflows.
  • Experience producing BA deliverables such as business requirements documents, process flows, user stories, acceptance criteria, requirements traceability matrices, UAT test scripts, and stakeholder sign-off documentation.
  • Bachelor’s degree or better in Information Systems, Business Administration, Computer Science, or related field.
  • Project management and/or business process experience in a business context.
  • Demonstrated experience in requirements gathering, process design, and user story creation in an Agile environment.
  • Familiarity with Agile, Waterfall, and Hybrid development methodologies.
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication, facilitation, and stakeholder management skills.
  • ServiceNow Certified System Administrator

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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