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Itil Knowledge Management Process Lead Jobs (NOW HIRING)

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ServiceNow Process Lead

Westerville, OH · On-site

Develop and maintain process documentation, SOPs, and governance standards for SPM workflows ... Knowledge of change management methodologies, ITIL, and portfolio/program management frameworks.

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PenFed Credit Union

Manager, Knowledge Management

Omaha, NE · Hybrid

$69K - $140K/yr

... processes enable high-quality service across agent, member, and employee channels, while overseeing ... Lead the roadmap, governance, and continuous improvement of AI-enabled knowledge and digital ...

Leidos

Knowledge Management Specialist

Aiea, HI · On-site

Develop, implement, and maintain knowledge management processes, procedures, tools, and repositories supporting ILS2 program operations. * Support the Leidos KM team in implementing and maintaining ...

Philip Morris International

Process Lead

Aurora, CO · On-site

$88K - $110K/yr

Manage change through the design, adequacy, and maintenance of process specifications. * Design ... Solid knowledge of statistics. * Knowledge of MS Office (Microsoft Word, Excel) and SAP.

Hersheys

Process Lead

Hershey, PA · On-site

As a Process Lead , you will play a critical role in driving Hershey Lean Daily Management systems within the plant and advancing our vision of a zero-loss culture. You will lead process discipline ...

National Starch and Chemical

Process Lead

Bedford Park, IL · On-site

$105K - $137K/yr

To manage assigned operations and tasks in various areas to meet the Argo Plant's safety, quality ... knowledge, skills, and abilities, as well as internal equity, alignment with market data and ...

Ingredion Incorporated

$112K - $146K/yr

To manage assigned operations and tasks in various areas to meet the Argo Plant's safety, quality ... knowledge, skills, and abilities, as well as internal equity, alignment with market data and ...

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Itil Knowledge Management Process Lead information

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$22K

$120.1K

$170K

How much do itil knowledge management process lead jobs pay per year?

As of Sep 11, 2026, the average yearly pay for itil knowledge management process lead in the United States is $120,101.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,500.00 and $134,500.00 per year, depending on experience, location, and employer.

What does an ITIL Knowledge Management Process Lead do?

An ITIL Knowledge Management Process Lead is responsible for overseeing the development, implementation, and continuous improvement of the knowledge management process within an organization, following ITIL best practices. They ensure that valuable information and documentation are effectively captured, maintained, and made accessible to support IT service management and decision-making. Their role involves collaborating with various teams to promote knowledge sharing, reduce knowledge silos, and improve service delivery. Additionally, they analyze knowledge usage trends to identify gaps and drive initiatives that enhance organizational learning and efficiency.

What are some common challenges faced by an ITIL Knowledge Management Process Lead, and how can they be addressed?

ITIL Knowledge Management Process Leads often encounter challenges such as ensuring consistent documentation standards across teams, encouraging knowledge sharing in a siloed environment, and keeping the knowledge base up to date. To address these, it’s important to implement clear guidelines for documentation, foster a culture that values collaboration, and establish regular review cycles for the knowledge base. Leveraging automation tools and providing training can also help maintain quality and engagement among stakeholders.

What are the key skills and qualifications needed to thrive as an ITIL Knowledge Management Process Lead, and why are they important?

To thrive as an ITIL Knowledge Management Process Lead, you need a solid understanding of ITIL frameworks, process management, and knowledge management principles, often backed by ITIL certification. Familiarity with IT Service Management (ITSM) tools like ServiceNow or BMC Remedy, and experience with knowledge base platforms, is typically required. Strong communication, leadership, and analytical skills enable effective collaboration and continuous improvement of knowledge processes. These competencies are crucial for ensuring accurate information sharing, process efficiency, and enhanced service delivery within IT organizations.

What are popular job titles related to Itil Knowledge Management Process Lead jobs?

For Itil Knowledge Management Process Lead jobs, the most frequently searched job titles are:

Infographic showing various Itil Knowledge Management Process Lead job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $120,101 per year, or $57.7 per hour.

ITIL Manager with Security Clearance

Fort Belvoir, VA • On-site

TEKsystems c/o Allegis Group
IT Services • 1 - 5K employees
Learn more about TEKsystems c/o Allegis Groupexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 hours ago

Job description

Title: • ITIL Manager Location: • Reston, Virginia (ON-SITE) Clearance Required:
• Top Secret/SCI Certification Required:
• ITILv4 Years of Experience Required:
• 8 – 12 years of prior relevant experience or Masters with 6 – 10 years of prior relevant experience Top Skills Required:
• ​Knowledge of the Service Management workflows and ITSM processes
• Current ​ITIL 4 certification and training
• ​Experience implementing and using ServiceNow as a knowledge management repository
• ​Proficiency in data analysis and statistical methods
• ​Excellent problem-solving and analytical skills
• ​Strong communication and interpersonal skills
• ​Ability to work in a fast-paced, dynamic environment Job Description:
We are seeking an experienced Senior ITIL Network Knowledge Manager to join our IT service management team supporting a DOD customer on Ft. Belvoir, VA. The ideal candidate will ensure the quality, accuracy, and effectiveness of our network knowledge management processes in alignment with ITIL v4 best practices. ​Responsibilities:
•​ Assist in developing, implementing, and maintaining ITIL-based knowledge management processes for service desk and IT operations
• ​Develop and enforce quality standards for knowledge articles and documentation
• ​Monitor, manage, and maintain knowledge articles within ServiceNow
• ​Conduct regular audits of the knowledge management system to ensure compliance with customer’s policies, procedures, governance and ITIL guidelines
• Collaborate with operations and engineering teams to capture, validate, and organize knowledge effectively
• ​Analyze and report on knowledge usage, gaps, and improvement opportunities
• Train staff on ITIL knowledge management practices and tools
• ​Ensure knowledge base articles are up-to-date, relevant, and easily accessible
• ​Implement continuous improvement initiatives for knowledge management processes
• ​Coordinate with change management and problem management teams to update knowledge based on incidents and changes
• ​Support continuous improvement initiatives within the incident management function. • This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)
• Because an active or interim DoD clearance is required, U.S. Citizenship is required o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following:
 Medical, dental & vision
 Critical Illness, Accident, and Hospital
 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
 Life Insurance (Voluntary Life & AD&D for the employee and dependents)
 Short and long-term disability
 Health Spending Account (HSA)
 Transportation benefits
 Employee Assistance Program
 Time Off/Leave (PTO, Vacation or Sick Leave)
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About TEKsystems

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We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Hanover, MD, US

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